Technical manager • vancouver bc
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services.We accelerate business transformation for our customers.Our expertise in strateg... Show more
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WHO WE ARE: Next Level Games is a wholly owned subsidiary of Nintendo Co.We’ve been passionate about video game development for 20 years now, shipping award-winning games for fans across... Show more
We're hiring a hands-on Technical Lead to take our AI-driven data centre infrastructure platform from prototype to production.This isn't a maintenance role, you'll architect, build, deploy, a... Show more
Our client is seeking a high-caliber, deeply technical Technical Project Manager to join their Outbound Logistics (OBL) Technology team.The OBL Technology division is responsible for supporting the... Show more
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This posting is for an existing vacancy in Wellington-Altus’s Winnipeg office.Founded in 2017, Wellington-Altus Financial Inc.Wellington-Altus) is the parent company to Wellington-Altus Private Cou... Show more
Administrative and Professional Staff (APSA).Research Operations / Operations Hub.Simon Fraser University is a leading research university, advancing an inclusive and sustainable future.Our purpose... Show more
We are seeking an experienced Technical Program Manager to drive complex, cross-functional programs that expand Amazon's reach to underserved customer segments.In this role, you will own the end-to... Show more
Fulfillment Execution (FX) re-imagines and re-architects outbound fulfillment so customers receive items as quickly as possible at the lowest cost.We build advanced capabilities to fully automate s... Show more
MistyWest is seeking a Technical Lead to lead the development of innovative hardware products from concept through production.This role is ideal for an experienced engineering professional who thri... Show more
We are a Sports & Entertainment Marketing business.We grow audiences and revenues.We do that by knowing fans best.We work with clients to help them understand & influence what their fans ar... Show more
Our offices in Western Canada are in the middle of a large growth trajectory.This means new, exciting complex projects that you will have the ability to shape and be a part of.We are actively looki... Show more
Calibratr is a specialized embedded recruiting partner for high-growth startups, consisting of experienced recruiters, founders, and operators.The team has a proven track record of scaling teams fr... Show more
Affiliation: Management & Exempt.Employment Status: Full-Time Regular.Expected Hiring Range: $111,100.Short-term Incentive Eligible: Yes.Posting End Date: Open until filled.As the province’s la... Show more
Technical Sales Representative.Richmond, BC | Full-Time | On-Site.Help Industrial Customers Solve Complex Process Challenges.The best sales professionals don't sell products—they help customers mak... Show more
MistyWest is seeking a Technical Lead to lead the development of innovative hardware products from concept through production.This role is ideal for an experienced engineering professional who thri... Show more
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
