Technical manager • delson qc
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AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.
Souhaitez-vous vous joindre à l'une des organisations à la croissance la plus rapide d'Amazon Web Services (AWS) et aider des clients de tous les secteurs et de toutes tailles à tirer le meilleur parti d'AWS ? Au sein du soutien AWS Enterprise nous recherchons un(e) responsable technique des comptes (TAM) pour accompagner nos clients dans leur démarche d'innovation et de transformation et ce sur l'ensemble des technologies notamment le calcul le stockage les bases de données les mégadonnées les services applicatifs la mise en réseau le sans serveur et bien plus encore. Il ne s'agit pas d'un poste commercial mais plutôt d'une opportunité d'être le principal conseiller technique et le porte-parole du client auprès d'organisations allant des entreprises en démarrage aux entreprises du Fortune 500.
En tant que TAM vous contribuerez à l'élaboration et à la mise en œuvre de stratégies visant à favoriser l'adoption et l'utilisation des services AWS par nos clients notamment EC2 S3 les bases de données DynamoDB et RDS Lambda CloudFront CDN l'IdO et bien d'autres. Votre expertise technique et vos compétences relationnelles vous permettront de représenter efficacement AWS au sein de l'environnement client et d'animer des discussions avec la direction concernant les incidents les compromis le soutien et la gestion des risques.
Vous assurerez un accompagnement et des conseils techniques stratégiques pour la planification et la mise en œuvre de solutions basées sur les meilleures pratiques et veillerez de manière proactive au bon fonctionnement des environnements AWS de vos clients. La relation de confiance que vous développerez avec eux vous permettra de comprendre leurs besoins opérationnels et commerciaux ainsi que leurs défis techniques et de les aider à tirer le meilleur parti d'AWS. Ce poste requiert une disponibilité pour des déplacements jusqu'à 10 % ou plus.
Le TAM est un élément clé de la valeur ajoutée que nous apportons à nos clients du soutien Entreprise. Si vous voulez être à l'avant-garde de l'innovation joignez-vous à nous ! ---------------------------------------------------------- Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies including Compute, Storage, Database, Big Data, Application-level services, Networking, Serverless, and more. This is not a sales role but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises.
As a TAM you will help craft and execute strategies to drive our customers' adoption and use of AWS services including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents trade-offs support and risk management.
You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.
The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation come join us!
About the team
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONS
- Plus de 3 ans d'expérience en génie technique
- Expérience des paramètres opérationnels et du dépannage pour trois (3) des éléments suivants : calcul, stockage, réseau, CDN, bases de données, DevOps, mégadonnées et analytique, sécurité, développement d'applications dans un environnement de systèmes distribués
- Baccalauréat ou expérience professionnelle équivalente
- Bilinguisme français-anglais (communication orale et écrite) requis en raison des interactions régulières avec les intervenants francophones au Canada et au sein des entités Amazon à l'international.
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- 3+ years of technical engineering experience
- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Bachelor's degree or equivalent work experience
- Bilingualism in French and English (oral and written communication) is required due to regular interactions with French-speaking stakeholders in Canada and within Amazon entities internationally.
PREFERRED QUALIFICATIONS
- Expérience des services AWS ou d'autres offres infonuagiques
- Expérience en tant que responsable technique au sein d'une entreprise ou en relation directe avec les clients
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- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customer-facing environment as a technical lead
Amazon est un employeur garantissant l'égalité des chances et ne fait aucune discrimination sur la base du statut d'ancien combattant protégé, d'un handicap ou de tout autre statut protégé par la loi.
Notre culture inclusive permet aux Amazoniens d'offrir les meilleurs résultats à nos clients. Si vous avez un handicap et que vous avez besoin de mesures d'adaptation ou d'adaptation en milieu de travail pendant le processus de candidature et d'embauche, y compris du soutien pour l'entrevue ou le processus d'intégration, veuillez visiter pour plus d'informations. Si le pays ou la région dans lequel vous postulez ne figure pas dans la liste, veuillez communiquer avec votre partenaire de recrutement.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
