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Technical manager Jobs in Surrey, BC

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Technical manager • surrey bc

Last updated: 17 hours ago

Technical Customer Service Representative 2

Fox FactoryBurnaby, CA BC
CA$41,981.16 yearly
Full-time

Technical focus on customer service to help resolve requests for FOX customers with service and warranty work Performs services requiring more in-depth product knowledge of a greater number of prod... Show more

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Store Manager

PET VALUBurnaby, British Columbia, Canada
Full-time

The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol and Total Pet and together we are one of the largest retail operations in North America dedicated to providing f... Show more

Technical Manager (ELE)

QAI LaboratoriesBurnaby, BC, CA
CA$80,000.00–CA$100,000.00 yearly
Full-time

The successful candidate will perform, but not be limited to, the following duties:.Perform testing and evaluation of electrical products as business dictates to nationally recognized electrical sa... Show more

Technical Service Advisor/Technician

WORKFORCE Staffing SolutionsSurrey, British Columbia, Canada
Full-time

Looking for a role that offers the perfect mix of hands-on mechanical troubleshooting and strategic service management? Our client is a high-growth, industry-leading industrial equipment provider i... Show more

L2 Duty Technical Support Engineer

SippysoftBurnaby, British Columbia, Canada
Remote
Full-time
Quick Apply

Internet Telephony (VoIP) providers.Sippy Softswitch delivers a complete network management solution for VoIP carriers on a single platform.This call-control software package enables service provid... Show more

Maintenance Manager

BentallGreenOakNew Westminster, BC VMV, CA
CA$60.00 hourly
Full-time

Join Us to Grow, Connect, and Make an Impact.At BGO Properties, we’re dedicated to enhancing personal and professional growth, fostering meaningful connections, and giving back to the communities w... Show more

Technical Instructional Developer

LMI TechnologiesBurnaby, BC, CA
Full-time
Quick Apply

We are looking for a Technical Instructional Developer to expand our Training Program and make LMI Technologies the thought leader in machine vision.This role will be creating new technical course ... Show more

Operations Manager

Rentokil InitialBurnaby, BC, CA
CA$68,000.00 yearly
Full-time
Quick Apply

Rentokil Terminix is the world's largest pest control company, offering the broadest, most advanced range of pest control solutions and services in the industry.Rentokil Terminix has earned a reput... Show more

Junior Technical Sales Specialist – Software andControls

WestburneBurnaby, BC, CA
Full-time

Rexel is a world leader in the electrical distribution market, operating in 18 Countries and leveraging a network of 1950 branches and 27000 employees.We provide innovative electrical solutions and... Show more

AI Technical Specialist

Houle Electric LimitedBurnaby, BC, CAN
CA$125,000.00 yearly
Full-time
Quick Apply

A career that gives you purpose.A company that stands up for you.A team where you can be yourself.Sound too good to be true? This is life at Houle.We believe in empowering communities through local... Show more

Commissioning Manager

JacobsBurnaby, British Columbia, Canada
CA$130,000.00 yearly
Full-time

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement... Show more

Technical Sales Specialist

ABBCoquitlam, British Columbia, Canada
Full-time

At ABB, we help industries run leaner and cleaner—and every person here makes that happen.You’ll be empowered to lead, supported to grow, and proud of the impact we create together.Join us and help... Show more

Technical Architect - Burnaby

RedMane TechnologyBurnaby, British Columbia, Canada
Full-time

This is a hybrid role with 3 days in the office, 2 remote for the week.RedMane Technology LLC is an application software consultingand systems integration company based in Chicago.We deliver softwa... Show more

Technical Staff Engineer - Design

Microchip TechnologyBurnaby, Canada
CA$107,000.00 yearly
Full-time

Are you looking for a unique opportunity to be a part of something great? Want to join a 17,000-member team that works on the technology that powers the world around us? Looking for an atmosphere o... Show more

General Manager

Wendy's CanadaPort Coquitlam, BC
CA$65,000.00 yearly
Full-time

Bring your talents, friendly attitude, and expertise to our franchise of 90+ restaurants.You'll find opportunities, rewards and growth potential.Wendy's has a strong support system, which is critic... Show more

Service Manager

Williams MachinerySurrey, BC, CA
Full-time
Quick Apply

Lead, Inspire, Transform as a Service Manager with Williams Machinery Accelerate your leadership journey with a company that invests in you.As a Service Manager, you aren’t just managing a sh... Show more

Technical Account Manager

FortinetBurnaby, BC, Canada
CA$104,000.00 yearly
Full-time

As a Technical Account Manager, you will be the primary technical contact delivering technical support for our premium customers.This is a superb opportunity to learn all aspects of Fortinet produc... Show more

Senior Technical Product Manager – Endpoint Security

FortinetBurnaby, BC, Canada
CA$163,000.00 yearly
Full-time

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security.At Fortinet,... Show more

Technical Project Manager - Data Center (Remote)

RM Staffing B.V.Burnaby, BC, CA
Remote
Full-time

Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more

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Technical Customer Service Representative 2

Technical Customer Service Representative 2

Fox FactoryBurnaby, CA BC
17 hours ago
Salary
CA$41,981.16 yearly
Job type
  • Full-time
Job description

Position Summary

:

Technical focus on customer service to help resolve requests for FOX customers with service and warranty work Performs services requiring more in-depth product knowledge of a greater number of products.

Position Responsibilities:

  • Resolve customer requests via all communication channels, including phone, email, mail, and/or social media
  • Handle service interactions to maintain customer loyalty and grow customer base
  • Communicate tuning requirements with customers to derive optimum riding experience
  • Recommend potential product replacement or services by collecting customer information and analyzing customer needs
  • Provide Service Estimates and Service Upgrade opportunities before service work is started
  • Resolve customer issues by using the FOX “Fair Plus” approach
  • Create sales orders, return authorizations (RA) for service or warranties, and returned merchandize authorizations (RMA) in ERP systems while overseeing expected RMA outcomes
  • Provide detailed information to Service Technicians with an estimate for the Paid/Warranty repair work needed for any product sent in after a complete evaluation of the product
  • Work with Engineering and other groups to influence product development and customer satisfaction
  • Participate in all departmental training sessions with an end goal of passing all product tests
  • Provide feedback to Service Supervisor and or Manager as needed
  • Working within the Service team to learn the proper way to service products and follow the policies, procedures, and protocols of the department and the company.
  • Understanding the liabilities and Customer Ride experiences that go along with performing services on a very technical product.
  • Mentor and influence new employees to establish good work habits and provide a strong work ethic

Specific Knowledge, Skills or Abilities Required:

  • Proficient with computer applications and all technical equipment used in the Service Center
  • Able to work in the field to support outdoor events
  • Ability to determine whether a component is covered under Warranty
  • Problem solver
  • Ability to become skilled using specialty tools properly
  • Ability to explain mechanical issues in detail
  • Ability to access engineering documentation and review technical drawings/tips needed to perform more complex product services
  • Understand and execute detailed instructions
  • Ability to work in a fast-paced environment, meet productivity goals and have fun with a very dynamic and diverse team.
  • Proven excellence in customer service
  • Ability to develop, maintain and nurture client relationships
  • Strong technical knowledge of mountain bike suspension and components
  • Moderate computer skills – able to create spreadsheets with formulas, navigate databases looking for technical information and working within specific programs

Position Qualifications:

Education:

High school diploma or equivalent

Experience:

2+ years of experience working as a technical customer service representative or other experiences in the bicycle industry, or possible other applicable mechanical industries that make for a well-rounded technician

Work Environment and Physical Requirements:

Service/repair center workshop

Lift up to 50 lbs. frequently

Requires walking, standing, bending and lifting for long periods of time

Vision abilities required to validate and enter data on computer

.

Compensation Range

$41,981.16 - $57,724.10 CAD

The compensation range for this position is specific to the locations listed above and is the range Fox reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.