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Technical manager Jobs in Surrey, BC

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Technical manager • surrey bc

Last updated: 21 hours ago

Technical Customer Service Representative 2

Fox FactoryBurnaby, CA BC
CA$41,981.16 yearly
Full-time

Technical focus on customer service to help resolve requests for FOX customers with service and warranty work Performs services requiring more in-depth product knowledge of a greater number of prod... Show more

Finance Manager

ChandosBurnaby, British Columbia, Canada
CA$105,000.00 yearly
Full-time

Finalize work-in progress schedules and ensure projects are closed out in a timely manner.Lead monthly project forecast reviews, ensuring accuracy of both project and overall district financial rep... Show more

Technical Manager (ELE)

QAI LaboratoriesBurnaby, BC, CA
CA$80,000.00–CA$100,000.00 yearly
Full-time

The successful candidate will perform, but not be limited to, the following duties:.Perform testing and evaluation of electrical products as business dictates to nationally recognized electrical sa... Show more

L2 Duty Technical Support Engineer

SippysoftBurnaby, British Columbia, Canada
Remote
Full-time
Quick Apply

Internet Telephony (VoIP) providers.Sippy Softswitch delivers a complete network management solution for VoIP carriers on a single platform.This call-control software package enables service provid... Show more

Technical Instructional Developer

LMI TechnologiesBurnaby, BC, CA
Full-time
Quick Apply

We are looking for a Technical Instructional Developer to expand our Training Program and make LMI Technologies the thought leader in machine vision.This role will be creating new technical course ... Show more

Sales Manager

Gold's Gym - British ColumbiaPort Coquitlam, BC, CA
CA$23.00 hourly
Full-time

Gold’s Gym BC is hiring a full-time Sales Manager to lead.This is an ideal opportunity for an experienced.Base Pay + unlimited commissions + bonuses.Support the General Manager in driving.Lead, coa... Show more

Technical Lead, Drinking Water Treatment Engineer

AECOMBurnaby, British Columbia, Canada
Full-time

As part of our continued growth, AECOM is seeking a.Technical Lead, Drinking Water Treatment Engineer.Based in any of our three BC offices, this role offers the opportunity to shape and lead c... Show more

 • New!

AI Technical Specialist

Houle Electric LimitedBurnaby, BC, CAN
CA$125,000.00 yearly
Full-time
Quick Apply

A career that gives you purpose.A company that stands up for you.A team where you can be yourself.Sound too good to be true? This is life at Houle.We believe in empowering communities through local... Show more

Commissioning Manager

JacobsBurnaby, British Columbia, Canada
CA$130,000.00 yearly
Full-time

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement... Show more

Shop Manager

Atkinson LandscapingSurrey, BC, CA
CA$27.00 hourly
Full-time +1

Atkinson Landscaping specializes in residential, strata, and commercial maintenance services and construction projects.We are a well-established company in the Surrey/Langley area, experiencing rap... Show more

Junior Outside Technical Sales Specialist – IndustrialControls

WestburneBurnaby, BC, CA
Full-time

Rexel is a world leader in the electrical distribution market, operating in 18 Countries and leveraging a network of 1950 branches and 27000 employees.We provide innovative electrical solutions and... Show more

Maintenance Manager

BentallGreenOakNew Westminster, BC VMV, CA
CA$60.00 hourly
Full-time

Join Us to Grow, Connect, and Make an Impact.At BGO Properties, we’re dedicated to enhancing personal and professional growth, fostering meaningful connections, and giving back to the communities w... Show more

Operations Manager

JYSK CanadaCoquitlam, British Columbia, Canada
CA$46,000.00 yearly
Full-time

Are you looking for something more than just a job? Are you looking for a community, a partnership, a team, and an opportunity to learn and grow in your career?.As one of world’s leading, and faste... Show more

General Manager

Wendy's CanadaPort Coquitlam, BC
CA$65,000.00 yearly
Full-time

Bring your talents, friendly attitude, and expertise to our franchise of 90+ restaurants.You'll find opportunities, rewards and growth potential.Wendy's has a strong support system, which is critic... Show more

Technical Account Manager

FortinetBurnaby, BC, Canada
CA$104,000.00 yearly
Full-time

As a Technical Account Manager, you will be the primary technical contact delivering technical support for our premium customers.This is a superb opportunity to learn all aspects of Fortinet produc... Show more

Technical Project Manager - Data Center (Remote)

RM Staffing B.V.Burnaby, BC, CA
Remote
Full-time

Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more

Kitchen manager

REFLECTIONS BANQUET AND CONVENTIONS CENTER INCSurrey, BC, Canada
Permanent

Secondary (high) school graduation certificate.Establish methods to meet work schedules.Supervise and co-ordinate activities of staff who prepare and portion food.Train staff in job duties, sanitat... Show more

Strata Manager

AssociaSurrey, BC, CA
CA$65,000.00 yearly
Full-time
Quick Apply

Associa BC is currently looking for an experienced, licensed Strata Manager for our team.The successful candidate will have a minimum of 1 years experience managing large portfolios in BC.At Associ... Show more

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Technical Customer Service Representative 2

Technical Customer Service Representative 2

Fox FactoryBurnaby, CA BC
8 days ago
Salary
CA$41,981.16 yearly
Job type
  • Full-time
Job description

Position Summary

:

Technical focus on customer service to help resolve requests for FOX customers with service and warranty work Performs services requiring more in-depth product knowledge of a greater number of products.

Position Responsibilities:

  • Resolve customer requests via all communication channels, including phone, email, mail, and/or social media
  • Handle service interactions to maintain customer loyalty and grow customer base
  • Communicate tuning requirements with customers to derive optimum riding experience
  • Recommend potential product replacement or services by collecting customer information and analyzing customer needs
  • Provide Service Estimates and Service Upgrade opportunities before service work is started
  • Resolve customer issues by using the FOX “Fair Plus” approach
  • Create sales orders, return authorizations (RA) for service or warranties, and returned merchandize authorizations (RMA) in ERP systems while overseeing expected RMA outcomes
  • Provide detailed information to Service Technicians with an estimate for the Paid/Warranty repair work needed for any product sent in after a complete evaluation of the product
  • Work with Engineering and other groups to influence product development and customer satisfaction
  • Participate in all departmental training sessions with an end goal of passing all product tests
  • Provide feedback to Service Supervisor and or Manager as needed
  • Working within the Service team to learn the proper way to service products and follow the policies, procedures, and protocols of the department and the company.
  • Understanding the liabilities and Customer Ride experiences that go along with performing services on a very technical product.
  • Mentor and influence new employees to establish good work habits and provide a strong work ethic

Specific Knowledge, Skills or Abilities Required:

  • Proficient with computer applications and all technical equipment used in the Service Center
  • Able to work in the field to support outdoor events
  • Ability to determine whether a component is covered under Warranty
  • Problem solver
  • Ability to become skilled using specialty tools properly
  • Ability to explain mechanical issues in detail
  • Ability to access engineering documentation and review technical drawings/tips needed to perform more complex product services
  • Understand and execute detailed instructions
  • Ability to work in a fast-paced environment, meet productivity goals and have fun with a very dynamic and diverse team.
  • Proven excellence in customer service
  • Ability to develop, maintain and nurture client relationships
  • Strong technical knowledge of mountain bike suspension and components
  • Moderate computer skills – able to create spreadsheets with formulas, navigate databases looking for technical information and working within specific programs

Position Qualifications:

Education:

High school diploma or equivalent

Experience:

2+ years of experience working as a technical customer service representative or other experiences in the bicycle industry, or possible other applicable mechanical industries that make for a well-rounded technician

Work Environment and Physical Requirements:

Service/repair center workshop

Lift up to 50 lbs. frequently

Requires walking, standing, bending and lifting for long periods of time

Vision abilities required to validate and enter data on computer

.

Compensation Range

$41,981.16 - $57,724.10 CAD

The compensation range for this position is specific to the locations listed above and is the range Fox reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.