Technical Resource

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Job Title : Technical Resource

Reports to : Technical Supervisor

Purpose of the Role : The Technical Resource is responsible for providing technical expertise and support to all team members within their department during all operational hours to ensure quality and efficiency standards are maintained.

The Technical Resource reports to the Technical Supervisor and works closely with the Supervisor and Medical Scientific Staff to ensure the smooth technical operation of their department and is a subject matter expert for the department.

This is a full-time role with flexible shifts for Microbiology. This job will be located in Surrey, BC (7455 130th Street).

This role may include support for Urinalysis and Molecular Diagnostics. Shift times are variable including days and evenings.

Days worked are variable by rotation (Sunday-Saturday). Days and shift times may change with project requirements and operational needs.

5 years of recent and relevant microbiology work experience is preferred

Core Accountabilities

• Complete and maintain skills and expertise to support technologist in their responsibilities
• Provide technical guidance and direction to team by assisting with interpreting testing and procedural protocols
• Support problem solving and implement solutions in conjunction with Supervisor, Medical Scientific staff, Quality Resources etc. as appropriate
• Maintain updated dialogue with the Supervisor on all relevant technical information pertaining to areas of expertise
• Ensure high quality standards are met for quality control, quality assurance programs and continuous improvement initiatives.

Considers and recommends improvements in methodology or workflow.

• Troubleshoots workflow issues with regards to validation and external competencies to maintain daily turn-around time
• Assist in coordinating training and orientation of new and existing staff in respective areas. Provide training input to the Supervisor and technical input into employee performance development
• Develops and maintain Competency Assurance Program for existing staff
• Organizes and delegates External Proficiencies for staff to perform
• Submits EQA results and troubleshoots issues arising after submission
• Adhere to DAP and ISO accreditation standards
• Participate and support in the development and implementation of new methodologies, studies, workflow, and operational processes.

Updates operational or technical manuals as required

• Assist problem solving and troubleshooting processes
• Maintains confidentiality involving any information made available directly or indirectly about clients including physicians, patients, employees, and the company
• Observes and executes all laboratory safety and security policies and regulations, including location and use of safety equipment, evacuation routes, disposal of contaminated material
• Maintains knowledge of safety / WHMIS and Environmental Health and Safety standards
• Participates in related meetings (Discipline, project, protocol, decision making, etc.)
• Apply LEAN principles to all benches, methodologies, and workflow changes
• Works collaboratively with other sites to build Provincially standardized protocols and practices within LifeLabs
• Supports and demonstrates Lifelabs’ vision (Caring, Knowledge, Action) and core values (Customer Focus, Accountability, Respect and Excellence).

Minimum Hiring Requirements

• Registered Technologist with CSMLS
• 3+ years’ experience working in the department is required
• Subject Matter Expertise for the discipline is required
• Recent experience performing LIS UAT and / or LIS CAT testing for the department is required
• Recent experience as a department trainer is required
• Good communication and interpersonal skills
• Demonstrated capability of performing work independently
• Demonstrated experience working collaboratively with the team
• Additional experience working on project teams, quality assurance or quality control programs is an asset
• Experience writing SOPs for the department is an asset
• Intermediate level of computer experience in MS Outlook, MS Word, MS Excel and / or EP Evaluator programs are an asset

At LifeLabs, great employees are at the heart of everything we do. That’s why LifeLabs provides more than just competitive compensation and benefits our employees receive coaching and training in an environment that fosters open communication, education opportunities with tuition reimbursement, and opportunities for advancement and changes in career direction.

We especially encourage applications from new graduates and individuals looking to advance their careers.

Does this sound like the job for you? We’d love to discuss your qualifications. Apply online today!

This is an in-person role.

Hiring Range : 39.28 - 43.74

The hiring range has been established, however, the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity.

Employee Benefits :

In this position, you will be eligible to participate LifeLabs’ group benefits plan which is available to LifeLabs employees in accordance with the terms and conditions of those plans.

Retirement Savings Plan :

The LifeLabs plans provide members with an easy way to save for retirement. By participating in the plan, you receive contributions made to your account on your behalf from LifeLabs.

Vacation Entitlement :

In this position, you will be entitled to vacation. We promote a healthy work-life balance and expect your full vacation to be taken each year.

Employee Wellness :

LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars.

We have been recognized in the industry for our focus on mental health supports.

Employee Giving program :

Designed to support any employee who donates, fundraises or volunteers for a Canadian Registered Charity or Non-Profit Organization.

We are committed to the ongoing development of our diversity, equity, and inclusion (DEI) program and have taken steps to strengthen our commitment to our team members and customers, to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

At LifeLabs, we know that we are Stronger Together and that we will benefit from the unique perspectives and experiences that each team member offers.

Vaccinations are highly encouraged at LifeLabs’. Vaccinations may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service.

Please ensure you ask if this position requires the successful candidate to be fully vaccinated with the current Government approved COVID-19 vaccinations.

Make a difference - join the LifeLabs team today!