Technical communicator • ottawa on
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Role: ServiceNow Technical Advisor
Contract work: 37.7 hours (Overtime may be required)
Location: Remote
Terme: Start Aug 24th, Term: 1.5 years
Security Clearance: Reliability
Language: English
Scope:
The Consultant will be responsible for providing the following Services to the Bank:
Under the direction of the Assistant Director of Service Management Platform:
Perform ServiceNow Business Continuity Management (BCM) and Crisis Management feasibility assessments and develop roadmap
Participate in business process redesign workshops
Collaborate and facilitate discussions with internal business clients to clarify requirements and convert them into technical and functional requirements
Establish a technical project plan with key milestones and provide status updates
Create ServiceNow epics and stories
Document key technical decisions, issues, and enhancements through the entire development lifecycle
Assist the project team in resolving technical issues
Report on development work progress
Collaborate with the support team to ensure transition from development to operation
Provide technical guidance and expertise to various stakeholders throughout the project lifecycle
Communicate effectively and collaborate with project team members and key stakeholders across all phases of the project
Perform ServiceNow SAM Pro feasibility assessments and develop roadmap
Facilitate and participate in business process redesign workshops
Facilitate and contribute on the prioritization of functional
Qualifications & Skills
The Consultant should have the following qualifications and skills:
University degree or college diploma in business administration, statistics, or a related field
A minimum of five (5) years of recent demonstrated experience as a technical lead for ServiceNow implementations
A minimum of three (3) years of recent demonstrated experience with ServiceNow SAM Pro related projects
Demonstrated hands-on experience configuring and working with the ServiceNow Software Asset Management Professional (SAM Pro) module
Demonstrated experience designing and configuring ServiceNow solutions based on business and technical requirements
Demonstrated experience supporting the ServiceNow development lifecycle (design, build, test, deployment, and transitioning to operations)
Additional Qualifications
Demonstrated ability to use data and information to inform problem solving in relation to building systems and infrastructure
Demonstrated ability to prioritize work and meet deadlines while working on multiple tasks
Demonstrated experience working and leading discussions with a broad set of stakeholders
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