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Technical assistant Jobs in Surrey, BC

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Technical assistant • surrey bc

Last updated: 4 days ago

Technical Customer Service Representative 2

Fox FactoryBurnaby, CA BC
CA$41,981.16 yearly
Full-time

Technical focus on customer service to help resolve requests for FOX customers with service and warranty work Performs services requiring more in-depth product knowledge of a greater number of prod... Show more

Technical Recruiter (Remote)

RM Staffing B.V.Burnaby, BC, CA
Remote
Full-time

Reboot Monkey is a global datacenter services provider headquartered in Haarlem, Netherlands, operating.We deliver colocation, IP transit, smart hands, remote hands, and managed datacenter services... Show more

L2 Duty Technical Support Engineer

SippysoftBurnaby, British Columbia, Canada
Remote
Full-time
Quick Apply

Internet Telephony (VoIP) providers.Sippy Softswitch delivers a complete network management solution for VoIP carriers on a single platform.This call-control software package enables service provid... Show more

Executive Assistant

CanMar RecruitmentSurrey Southwest, British Columbia, Canada
Full-time

Monark Group to recruit a highly organized, detail-driven Executive Assistant who will support the CEO and President.In this dynamic, fast-paced role, you’ll act as the right handto the CEO - ensur... Show more

Senior Technical Support Specialist

FortinetBurnaby, BC, Canada
CA$86,900.00 yearly
Full-time

Fortinet is looking for a Technical Support Specialist – Endpoint Solutions to join our Burnaby, BC office to provide exceptional customer service and technical help for our loyal customers.The Sup... Show more

Technical Writer

TEEMABurnaby, British Columbia
CA$30.00 hourly
Temporary

The Writer Level 2 researches, designs, writes, edits, and maintains corporate, marketing, web/social, or technical materials enabling meaningful communication with the company's intended audience.... Show more

Junior Technical Sales Specialist – Software andControls

WestburneBurnaby, BC, CA
Full-time

Rexel is a world leader in the electrical distribution market, operating in 18 Countries and leveraging a network of 1950 branches and 27000 employees.We provide innovative electrical solutions and... Show more

Technical Lead, Drinking Water Treatment Engineer

AECOMBurnaby, British Columbia, Canada
Full-time

As part of our continued growth, AECOM is seeking a.Technical Lead, Drinking Water Treatment Engineer.Based in any of our three BC offices, this role offers the opportunity to shape and lead c... Show more

Administrative Assistant

Impact RecruitmentCoquitlam, British Columbia, Canada
CA$45,000.00 yearly
Permanent

The Administrative Assistant will support up to 2 Partners, we are seeking individuals who thrive in a fast paced environment.There are two open positions, a more junior administrator with 2+ years... Show more

AI Technical Specialist

Houle Electric LimitedBurnaby, BC, CAN
CA$125,000.00 yearly
Full-time
Quick Apply

A career that gives you purpose.A company that stands up for you.A team where you can be yourself.Sound too good to be true? This is life at Houle.We believe in empowering communities through local... Show more

Technical Staff Engineer-Firmware

Microchip TechnologyBurnaby, Canada
CA$107,000.00 yearly
Full-time

Are you looking for a unique opportunity to be a part of something great? Want to join a 17,000-member team that works on the technology that powers the world around us? Looking for an atmosphere o... Show more

Executive Assistant

Yorkville UniversityNew Westminster, BC, CA
CA$75,000.00 yearly
Full-time
Quick Apply

Who we are At Yorkville University and Toronto Film School, we believe education is more than the pursuit of knowledge – it is a catalyst for transformation.Our mission, grounded in democrati... Show more

Marketing assistant

Canpro Consulting Inc.Surrey, BC, Canada
Full-time +1

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.Experience: 7 months to less than 1 year.Prepare written material such as reports, brief... Show more

Program Assistant

fortisBCSurrey, BC, CA
CA$2,511.00 weekly
Full-time

Employment Status: Full-Time Regular.Short-term Incentive Eligible: No.Posting End Date: Open until filled.As the province’s largest energy provider with more than 100 years of knowledge and experi... Show more

Technical Architect - Burnaby

RedMane TechnologyBurnaby, British Columbia, Canada
Full-time

This is a hybrid role with 3 days in the office, 2 remote for the week.RedMane Technology LLC is an application software consultingand systems integration company based in Chicago.We deliver softwa... Show more

Technical Systems Analyst 3

FortisBCSurrey, BC, CA
Full-time

Employment Status: Full-Time Regular.Short-term Incentive Eligible: No.Posting End Date: Open until filled.As the province’s largest energy provider with more than 100 years of knowledge and experi... Show more

Technical Account Manager

FortinetBurnaby, BC, Canada
CA$104,000.00 yearly
Full-time

As a Technical Account Manager, you will be the primary technical contact delivering technical support for our premium customers.This is a superb opportunity to learn all aspects of Fortinet produc... Show more

Senior Technical Product Manager – Endpoint Security

FortinetBurnaby, BC, Canada
CA$163,000.00 yearly
Full-time

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security.At Fortinet,... Show more

Administrative Assistant

Ideal SidingBurnaby, BC, CA
CA$45,000.00 yearly
Full-time

Ideal Siding is the fastest-growing siding renovation company in North America, with multiple divisions across Canada and the U.We’re redefining the home exterior renovation industry through innova... Show more

Assistant Controller

AppleOneSURREY, BC
CA$100,000.00 yearly
Full-time +1

We are seeking an Assistant Controller for a full-time permanent opportunity in Surrey.This role is ideal for a detail-oriented accounting professional who wants broad exposure to financial reporti... Show more

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Technical Customer Service Representative 2

Technical Customer Service Representative 2

Fox FactoryBurnaby, CA BC
22 days ago
Salary
CA$41,981.16 yearly
Job type
  • Full-time
Job description

Position Summary

:

Technical focus on customer service to help resolve requests for FOX customers with service and warranty work Performs services requiring more in-depth product knowledge of a greater number of products.

Position Responsibilities:

  • Resolve customer requests via all communication channels, including phone, email, mail, and/or social media
  • Handle service interactions to maintain customer loyalty and grow customer base
  • Communicate tuning requirements with customers to derive optimum riding experience
  • Recommend potential product replacement or services by collecting customer information and analyzing customer needs
  • Provide Service Estimates and Service Upgrade opportunities before service work is started
  • Resolve customer issues by using the FOX “Fair Plus” approach
  • Create sales orders, return authorizations (RA) for service or warranties, and returned merchandize authorizations (RMA) in ERP systems while overseeing expected RMA outcomes
  • Provide detailed information to Service Technicians with an estimate for the Paid/Warranty repair work needed for any product sent in after a complete evaluation of the product
  • Work with Engineering and other groups to influence product development and customer satisfaction
  • Participate in all departmental training sessions with an end goal of passing all product tests
  • Provide feedback to Service Supervisor and or Manager as needed
  • Working within the Service team to learn the proper way to service products and follow the policies, procedures, and protocols of the department and the company.
  • Understanding the liabilities and Customer Ride experiences that go along with performing services on a very technical product.
  • Mentor and influence new employees to establish good work habits and provide a strong work ethic

Specific Knowledge, Skills or Abilities Required:

  • Proficient with computer applications and all technical equipment used in the Service Center
  • Able to work in the field to support outdoor events
  • Ability to determine whether a component is covered under Warranty
  • Problem solver
  • Ability to become skilled using specialty tools properly
  • Ability to explain mechanical issues in detail
  • Ability to access engineering documentation and review technical drawings/tips needed to perform more complex product services
  • Understand and execute detailed instructions
  • Ability to work in a fast-paced environment, meet productivity goals and have fun with a very dynamic and diverse team.
  • Proven excellence in customer service
  • Ability to develop, maintain and nurture client relationships
  • Strong technical knowledge of mountain bike suspension and components
  • Moderate computer skills – able to create spreadsheets with formulas, navigate databases looking for technical information and working within specific programs

Position Qualifications:

Education:

High school diploma or equivalent

Experience:

2+ years of experience working as a technical customer service representative or other experiences in the bicycle industry, or possible other applicable mechanical industries that make for a well-rounded technician

Work Environment and Physical Requirements:

Service/repair center workshop

Lift up to 50 lbs. frequently

Requires walking, standing, bending and lifting for long periods of time

Vision abilities required to validate and enter data on computer

.

Compensation Range

$41,981.16 - $57,724.10 CAD

The compensation range for this position is specific to the locations listed above and is the range Fox reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.