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Technical assistant Jobs in Surrey, BC

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Technical assistant • surrey bc

Last updated: 12 hours ago

Technical Customer Service Representative 2

Fox FactoryBurnaby, CA BC
CA$41,981.16 yearly
Full-time

Technical focus on customer service to help resolve requests for FOX customers with service and warranty work Performs services requiring more in-depth product knowledge of a greater number of prod... Show more

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Recreation Assistant

2525 King George BlvdSurrey, BC
Part-time +1
Quick Apply

Aspira Pacifica Retirement Living - South Surrey, BC.This posting is for an existing vacancy.We are looking for someone who is available any day of the week to pick up a 8:30AM-4:30PM shift.At Sien... Show more

Technical Service Advisor/Technician

WORKFORCE Staffing SolutionsSurrey, British Columbia, Canada
Full-time

Looking for a role that offers the perfect mix of hands-on mechanical troubleshooting and strategic service management? Our client is a high-growth, industry-leading industrial equipment provider i... Show more

L2 Duty Technical Support Engineer

SippysoftBurnaby, British Columbia, Canada
Remote
Full-time
Quick Apply

Internet Telephony (VoIP) providers.Sippy Softswitch delivers a complete network management solution for VoIP carriers on a single platform.This call-control software package enables service provid... Show more

Pathologist Assistant

PHSANew Westminster, Greater Vancouver Regional District, British Columbia
Full-time +1

In accordance with the Purpose, Vision, Values and Coast Salish Teachings, and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility sh... Show more

Executive Assistant

CanMar RecruitmentSurrey Southwest, British Columbia, Canada
Full-time

Monark Group to recruit a highly organized, detail-driven Executive Assistant who will support the CEO and President.In this dynamic, fast-paced role, you’ll act as the right handto the CEO - ensur... Show more

Technical Instructional Developer

LMI TechnologiesBurnaby, BC, CA
Full-time
Quick Apply

We are looking for a Technical Instructional Developer to expand our Training Program and make LMI Technologies the thought leader in machine vision.This role will be creating new technical course ... Show more

Technical Writer

TEEMABurnaby, British Columbia
CA$30.00 hourly
Temporary

The Writer Level 2 researches, designs, writes, edits, and maintains corporate, marketing, web/social, or technical materials enabling meaningful communication with the company's intended audience.... Show more

Technical Lead

Central ParkingBurnaby, CA
Full-time

T2 Systems is the largest parking, mobility, and transportation provider in North America, with more than 25 years in the parking management industry and currently serving thousands of parking prof... Show more

Technical Resource

LifeLabsSurrey, BC, CA
Full-time

Reports to: Technical Supervisor.Purpose of the Role: The Technical Resource is responsible for providing technical expertise and support to all team members within their department during all oper... Show more

Junior Technical Sales Specialist – Software andControls

WestburneBurnaby, BC, CA
Full-time

Rexel is a world leader in the electrical distribution market, operating in 18 Countries and leveraging a network of 1950 branches and 27000 employees.We provide innovative electrical solutions and... Show more

AI Technical Specialist

Houle Electric LimitedBurnaby, BC, CAN
CA$125,000.00 yearly
Full-time
Quick Apply

A career that gives you purpose.A company that stands up for you.A team where you can be yourself.Sound too good to be true? This is life at Houle.We believe in empowering communities through local... Show more

Senior Specialist - Technical Sales

WescoBurnaby, BC, Canada
Full-time

As a Senior Specialist - Technical Sales, you will be working with engineering consultants, handling the commercial/technical decision-making process of the sales cycle with a focus on identifying/... Show more

Assistant Manager

A&W Food Services of CanadaSurrey, BC, CA
Full-time

The Assistant Manager is responsible for supporting the Manager in achieving A&W Restaurant Objectives in guest service, operating standards, marketing, and financial results through developing... Show more

Technical Communicator

FinningSurrey, BC, CA
Full-time

Technical Support & Problem Resolution.Provide advanced technical support to field and shop technicians to efficiently diagnose and repair customer equipment.Troubleshoot complex mechanical, hydrau... Show more

Technical Recruiter (Remote)

RM Staffing B.V.Burnaby, BC, CA
Remote
Full-time

Reboot Monkey is a global datacenter services provider headquartered in Haarlem, Netherlands, operating.We deliver colocation, IP transit, smart hands, remote hands, and managed datacenter services... Show more

Technical Sales Specialist

ABBCoquitlam, British Columbia, Canada
Full-time

At ABB, we help industries run leaner and cleaner—and every person here makes that happen.You’ll be empowered to lead, supported to grow, and proud of the impact we create together.Join us and help... Show more

Technical Support Specialist

FortinetBurnaby, BC, Canada
CA$86,900.00 yearly
Full-time

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security.At Fortinet,... Show more

Administrative Assistant

Ideal SidingBurnaby, BC, CA
CA$45,000.00 yearly
Full-time

Ideal Siding is the fastest-growing siding renovation company in North America, with multiple divisions across Canada and the U.We’re redefining the home exterior renovation industry through innova... Show more

Assistant Controller

AppleOneSURREY, BC
CA$100,000.00 yearly
Full-time +1

We are seeking an Assistant Controller for a full-time permanent opportunity in Surrey.This role is ideal for a detail-oriented accounting professional who wants broad exposure to financial reporti... Show more

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Technical Customer Service Representative 2

Technical Customer Service Representative 2

Fox FactoryBurnaby, CA BC
12 hours ago
Salary
CA$41,981.16 yearly
Job type
  • Full-time
Job description

Position Summary

:

Technical focus on customer service to help resolve requests for FOX customers with service and warranty work Performs services requiring more in-depth product knowledge of a greater number of products.

Position Responsibilities:

  • Resolve customer requests via all communication channels, including phone, email, mail, and/or social media
  • Handle service interactions to maintain customer loyalty and grow customer base
  • Communicate tuning requirements with customers to derive optimum riding experience
  • Recommend potential product replacement or services by collecting customer information and analyzing customer needs
  • Provide Service Estimates and Service Upgrade opportunities before service work is started
  • Resolve customer issues by using the FOX “Fair Plus” approach
  • Create sales orders, return authorizations (RA) for service or warranties, and returned merchandize authorizations (RMA) in ERP systems while overseeing expected RMA outcomes
  • Provide detailed information to Service Technicians with an estimate for the Paid/Warranty repair work needed for any product sent in after a complete evaluation of the product
  • Work with Engineering and other groups to influence product development and customer satisfaction
  • Participate in all departmental training sessions with an end goal of passing all product tests
  • Provide feedback to Service Supervisor and or Manager as needed
  • Working within the Service team to learn the proper way to service products and follow the policies, procedures, and protocols of the department and the company.
  • Understanding the liabilities and Customer Ride experiences that go along with performing services on a very technical product.
  • Mentor and influence new employees to establish good work habits and provide a strong work ethic

Specific Knowledge, Skills or Abilities Required:

  • Proficient with computer applications and all technical equipment used in the Service Center
  • Able to work in the field to support outdoor events
  • Ability to determine whether a component is covered under Warranty
  • Problem solver
  • Ability to become skilled using specialty tools properly
  • Ability to explain mechanical issues in detail
  • Ability to access engineering documentation and review technical drawings/tips needed to perform more complex product services
  • Understand and execute detailed instructions
  • Ability to work in a fast-paced environment, meet productivity goals and have fun with a very dynamic and diverse team.
  • Proven excellence in customer service
  • Ability to develop, maintain and nurture client relationships
  • Strong technical knowledge of mountain bike suspension and components
  • Moderate computer skills – able to create spreadsheets with formulas, navigate databases looking for technical information and working within specific programs

Position Qualifications:

Education:

High school diploma or equivalent

Experience:

2+ years of experience working as a technical customer service representative or other experiences in the bicycle industry, or possible other applicable mechanical industries that make for a well-rounded technician

Work Environment and Physical Requirements:

Service/repair center workshop

Lift up to 50 lbs. frequently

Requires walking, standing, bending and lifting for long periods of time

Vision abilities required to validate and enter data on computer

.

Compensation Range

$41,981.16 - $57,724.10 CAD

The compensation range for this position is specific to the locations listed above and is the range Fox reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.