Talent.com

Technical assistant Jobs in Surrey, BC

Create a job alert for this search

Technical assistant • surrey bc

Last updated: 7 hours ago

Technical Customer Service Representative 2

Fox FactoryBurnaby, CA BC
CA$41,981.16 yearly
Full-time

Technical focus on customer service to help resolve requests for FOX customers with service and warranty work Performs services requiring more in-depth product knowledge of a greater number of prod... Show more

Accountant Assistant

Sprott Shaw CollegeBurmaby
CA$43.00 hourly
Full-time

Vasto Builders is a fast-growing construction company based in Vancouver, specializing in design-build, general contracting, and development consulting.We partner with government and non-profit org... Show more

 • New!

Sales Assistant

COBS BreadBurnaby, BC, CA
CA$17.85 hourly
Full-time
Quick Apply

Share in something more with a career at COBS Bread.Best Workplaces™ in Retail & Hospitality 2025.Great Place To Work Certified™.When you work with COBS Bread, you’re part of a workplace that i... Show more

AI Technical Specialist

HouleBurnaby, BC, CAN
CA$125,000.00 yearly
Full-time

A career that gives you purpose.A company that stands up for you.A team where you can be yourself.Sound too good to be true? This is life at Houle.We believe in empowering communities through local... Show more

Technical Service Advisor/Technician

WORKFORCE Staffing SolutionsSurrey, British Columbia, Canada
Full-time

Looking for a role that offers the perfect mix of hands-on mechanical troubleshooting and strategic service management? Our client is a high-growth, industry-leading industrial equipment provider i... Show more

L2 Duty Technical Support Engineer

SippysoftBurnaby, British Columbia, Canada
Remote
Full-time
Quick Apply

Internet Telephony (VoIP) providers.Sippy Softswitch delivers a complete network management solution for VoIP carriers on a single platform.This call-control software package enables service provid... Show more

Technical Instructional Developer

LMI TechnologiesBurnaby, BC, CA
Full-time
Quick Apply

We are looking for a Technical Instructional Developer to expand our Training Program and make LMI Technologies the thought leader in machine vision.This role will be creating new technical course ... Show more

Senior Technical Support Specialist

FortinetBurnaby, BC, Canada
CA$86,900.00 yearly
Full-time

Fortinet is looking for a Technical Support Specialist – Endpoint Solutions to join our Burnaby, BC office to provide exceptional customer service and technical help for our loyal customers.The Sup... Show more

Technical Lead

Central ParkingBurnaby, CA
Full-time

T2 Systems is the largest parking, mobility, and transportation provider in North America, with more than 25 years in the parking management industry and currently serving thousands of parking prof... Show more

Technical Resource

LifeLabsSurrey, BC, CA
Full-time

Reports to: Technical Supervisor.Purpose of the Role: The Technical Resource is responsible for providing technical expertise and support to all team members within their department during all oper... Show more

Technical Writer

TEEMABurnaby, British Columbia
CA$30.00 hourly
Temporary

The Writer Level 2 researches, designs, writes, edits, and maintains corporate, marketing, web/social, or technical materials enabling meaningful communication with the company's intended audience.... Show more

Junior Technical Sales Specialist – Software andControls

WestburneBurnaby, BC, CA
Full-time

Rexel is a world leader in the electrical distribution market, operating in 18 Countries and leveraging a network of 1950 branches and 27000 employees.We provide innovative electrical solutions and... Show more

AI Technical Specialist

Houle Electric LimitedBurnaby, BC, CAN
CA$125,000.00 yearly
Full-time
Quick Apply

A career that gives you purpose.A company that stands up for you.A team where you can be yourself.Sound too good to be true? This is life at Houle.We believe in empowering communities through local... Show more

Technical Communicator

FinningSurrey, BC, CA
Full-time

Technical Support & Problem Resolution.Provide advanced technical support to field and shop technicians to efficiently diagnose and repair customer equipment.Troubleshoot complex mechanical, hydrau... Show more

Technical Recruiter (Remote)

RM Staffing B.V.Burnaby, BC, CA
Remote
Full-time

Reboot Monkey is a global datacenter services provider headquartered in Haarlem, Netherlands, operating.We deliver colocation, IP transit, smart hands, remote hands, and managed datacenter services... Show more

Technical Sales Specialist

ABBCoquitlam, British Columbia, Canada
Full-time

At ABB, we help industries run leaner and cleaner—and every person here makes that happen.You’ll be empowered to lead, supported to grow, and proud of the impact we create together.Join us and help... Show more

Senior Technical Associate

Keurig Dr PepperCoquitlam, British Columbia
CA$49.00 hourly
Full-time

We work with big, exciting coffee and beverage brands, and we have fun doing it!.Our forward-looking culture is the foundation for a fast-paced environment where we dream big and love what we do.We... Show more

Laboratory Assistant

LifeLabsSurrey, BC, CA
Part-time

At LifeLabs, we are focused on our vision of building a healthier Canada! We are the largest community diagnostics laboratory in Canada with over 382 collection centres, 16 laboratories and service... Show more

Accounting Assistant

DIVERSEcity Community Resources SocietySurrey, CA
CA$27.53 hourly
Full-time

Finance team byprocessing full-cycle Accounts Payable and Accounts Receivable.This role requires multi-tasking, meeting tight deadlines, and collaborating with other members of the finance team and... Show more

 • New!

Administrative Assistant

Ideal SidingBurnaby, BC, CA
CA$45,000.00 yearly
Full-time

Ideal Siding is the fastest-growing siding renovation company in North America, with multiple divisions across Canada and the U.We’re redefining the home exterior renovation industry through innova... Show more

People also ask
Technical Customer Service Representative 2

Technical Customer Service Representative 2

Fox FactoryBurnaby, CA BC
1 day ago
Salary
CA$41,981.16 yearly
Job type
  • Full-time
Job description

Position Summary

:

Technical focus on customer service to help resolve requests for FOX customers with service and warranty work Performs services requiring more in-depth product knowledge of a greater number of products.

Position Responsibilities:

  • Resolve customer requests via all communication channels, including phone, email, mail, and/or social media
  • Handle service interactions to maintain customer loyalty and grow customer base
  • Communicate tuning requirements with customers to derive optimum riding experience
  • Recommend potential product replacement or services by collecting customer information and analyzing customer needs
  • Provide Service Estimates and Service Upgrade opportunities before service work is started
  • Resolve customer issues by using the FOX “Fair Plus” approach
  • Create sales orders, return authorizations (RA) for service or warranties, and returned merchandize authorizations (RMA) in ERP systems while overseeing expected RMA outcomes
  • Provide detailed information to Service Technicians with an estimate for the Paid/Warranty repair work needed for any product sent in after a complete evaluation of the product
  • Work with Engineering and other groups to influence product development and customer satisfaction
  • Participate in all departmental training sessions with an end goal of passing all product tests
  • Provide feedback to Service Supervisor and or Manager as needed
  • Working within the Service team to learn the proper way to service products and follow the policies, procedures, and protocols of the department and the company.
  • Understanding the liabilities and Customer Ride experiences that go along with performing services on a very technical product.
  • Mentor and influence new employees to establish good work habits and provide a strong work ethic

Specific Knowledge, Skills or Abilities Required:

  • Proficient with computer applications and all technical equipment used in the Service Center
  • Able to work in the field to support outdoor events
  • Ability to determine whether a component is covered under Warranty
  • Problem solver
  • Ability to become skilled using specialty tools properly
  • Ability to explain mechanical issues in detail
  • Ability to access engineering documentation and review technical drawings/tips needed to perform more complex product services
  • Understand and execute detailed instructions
  • Ability to work in a fast-paced environment, meet productivity goals and have fun with a very dynamic and diverse team.
  • Proven excellence in customer service
  • Ability to develop, maintain and nurture client relationships
  • Strong technical knowledge of mountain bike suspension and components
  • Moderate computer skills – able to create spreadsheets with formulas, navigate databases looking for technical information and working within specific programs

Position Qualifications:

Education:

High school diploma or equivalent

Experience:

2+ years of experience working as a technical customer service representative or other experiences in the bicycle industry, or possible other applicable mechanical industries that make for a well-rounded technician

Work Environment and Physical Requirements:

Service/repair center workshop

Lift up to 50 lbs. frequently

Requires walking, standing, bending and lifting for long periods of time

Vision abilities required to validate and enter data on computer

.

Compensation Range

$41,981.16 - $57,724.10 CAD

The compensation range for this position is specific to the locations listed above and is the range Fox reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.