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Technical analyst Jobs in Surrey, BC

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Technical analyst • surrey bc

Last updated: 2 hours ago

Technical Customer Service Representative 2

Fox FactoryBurnaby, CA BC
CA$41,981.16 yearly
Full-time

Technical focus on customer service to help resolve requests for FOX customers with service and warranty work Performs services requiring more in-depth product knowledge of a greater number of prod... Show more

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Technical Service Advisor/Technician

WORKFORCE Staffing SolutionsSurrey, British Columbia, Canada
Full-time

Looking for a role that offers the perfect mix of hands-on mechanical troubleshooting and strategic service management? Our client is a high-growth, industry-leading industrial equipment provider i... Show more

Financial Analyst

TalentSphereBurnaby, BC, Canada
CA$75,000.00 yearly
Full-time

We are seeking a highly analytical and motivated.Reporting to the Manager of FP&A, this role will support business performance through financial reporting, forecasting, budgeting, modeling, and... Show more

Analyst, Financial

Fraser HealthSurrey, British Columbia, CA
Full-time

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families: Responsible for providing financi... Show more

L2 Duty Technical Support Engineer

SippysoftBurnaby, British Columbia, Canada
Remote
Full-time
Quick Apply

Internet Telephony (VoIP) providers.Sippy Softswitch delivers a complete network management solution for VoIP carriers on a single platform.This call-control software package enables service provid... Show more

Technical Instructional Developer

LMI TechnologiesBurnaby, BC, CA
Full-time
Quick Apply

We are looking for a Technical Instructional Developer to expand our Training Program and make LMI Technologies the thought leader in machine vision.This role will be creating new technical course ... Show more

Senior Technical Support Specialist

FortinetBurnaby, BC, Canada
CA$86,900.00 yearly
Full-time

Fortinet is looking for a Technical Support Specialist – Endpoint Solutions to join our Burnaby, BC office to provide exceptional customer service and technical help for our loyal customers.The Sup... Show more

Technical Lead

Central ParkingBurnaby, CA
Full-time

T2 Systems is the largest parking, mobility, and transportation provider in North America, with more than 25 years in the parking management industry and currently serving thousands of parking prof... Show more

Technical Resource

LifeLabsSurrey, BC, CA
Full-time

Reports to: Technical Supervisor.Purpose of the Role: The Technical Resource is responsible for providing technical expertise and support to all team members within their department during all oper... Show more

Technical Writer

TEEMABurnaby, British Columbia
CA$30.00 hourly
Temporary

The Writer Level 2 researches, designs, writes, edits, and maintains corporate, marketing, web/social, or technical materials enabling meaningful communication with the company's intended audience.... Show more

Functional Analyst

Engineers and Geoscientists BCBurnaby, BC, CA
CA$86,500.00 yearly
Full-time
Quick Apply

Engineers and Geoscientists British Columbia is currently searching for a  Functional Analyst  to join our team in Burnaby!  The Functional Analyst at EGBC plays a crucial role in en... Show more

AI Technical Specialist

Houle Electric LimitedBurnaby, BC, CAN
CA$125,000.00 yearly
Full-time
Quick Apply

A career that gives you purpose.A company that stands up for you.A team where you can be yourself.Sound too good to be true? This is life at Houle.We believe in empowering communities through local... Show more

Technical Communicator

FinningSurrey, BC, CA
Full-time

Technical Support & Problem Resolution.Provide advanced technical support to field and shop technicians to efficiently diagnose and repair customer equipment.Troubleshoot complex mechanical, hydrau... Show more

Technical Recruiter (Remote)

RM Staffing B.V.Burnaby, BC, CA
Remote
Full-time

Reboot Monkey is a global datacenter services provider headquartered in Haarlem, Netherlands, operating.We deliver colocation, IP transit, smart hands, remote hands, and managed datacenter services... Show more

Operations Financial Analyst

FortisBCSurrey, BC, CA
Full-time

Employment Status: Full-Time Temporary.Short-term Incentive Eligible: No.Posting End Date: Open until filled.As the province’s largest energy provider with more than 100 years of knowledge and expe... Show more

Technical Sales Specialist

ABBCoquitlam, British Columbia, Canada
Full-time

At ABB, we help industries run leaner and cleaner—and every person here makes that happen.You’ll be empowered to lead, supported to grow, and proud of the impact we create together.Join us and help... Show more

Senior Technical Associate

Keurig Dr PepperCoquitlam, British Columbia
CA$49.00 hourly
Full-time

We work with big, exciting coffee and beverage brands, and we have fun doing it!.Our forward-looking culture is the foundation for a fast-paced environment where we dream big and love what we do.We... Show more

ATIP Analyst

PACC-CCAP - Privacy and Access Council of CanadaLower Mainland BC
Full-time

PACC members have full access to this content.Login for access or join the PACC today. Show more

Senior Risk Analyst

StantecBurnaby, BC
CA$111,700.00 yearly
Full-time +2

When you care deeply about the work you do, it’s rewarding to see it through from concept to completion.We partner with clients to provide both program management and construction management to str... Show more

Analyst, Employee Benefits

019987 Hub International Insurance BrokersBurnaby, BC
Full-time

A career at HUB means your career opportunities are endless.From auto, personal or commercial lines, claims, employee benefits, administration, to becoming a full-time producer or account manager, ... Show more

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Technical Customer Service Representative 2

Technical Customer Service Representative 2

Fox FactoryBurnaby, CA BC
2 hours ago
Salary
CA$41,981.16 yearly
Job type
  • Full-time
Job description

Position Summary

:

Technical focus on customer service to help resolve requests for FOX customers with service and warranty work Performs services requiring more in-depth product knowledge of a greater number of products.

Position Responsibilities:

  • Resolve customer requests via all communication channels, including phone, email, mail, and/or social media
  • Handle service interactions to maintain customer loyalty and grow customer base
  • Communicate tuning requirements with customers to derive optimum riding experience
  • Recommend potential product replacement or services by collecting customer information and analyzing customer needs
  • Provide Service Estimates and Service Upgrade opportunities before service work is started
  • Resolve customer issues by using the FOX “Fair Plus” approach
  • Create sales orders, return authorizations (RA) for service or warranties, and returned merchandize authorizations (RMA) in ERP systems while overseeing expected RMA outcomes
  • Provide detailed information to Service Technicians with an estimate for the Paid/Warranty repair work needed for any product sent in after a complete evaluation of the product
  • Work with Engineering and other groups to influence product development and customer satisfaction
  • Participate in all departmental training sessions with an end goal of passing all product tests
  • Provide feedback to Service Supervisor and or Manager as needed
  • Working within the Service team to learn the proper way to service products and follow the policies, procedures, and protocols of the department and the company.
  • Understanding the liabilities and Customer Ride experiences that go along with performing services on a very technical product.
  • Mentor and influence new employees to establish good work habits and provide a strong work ethic

Specific Knowledge, Skills or Abilities Required:

  • Proficient with computer applications and all technical equipment used in the Service Center
  • Able to work in the field to support outdoor events
  • Ability to determine whether a component is covered under Warranty
  • Problem solver
  • Ability to become skilled using specialty tools properly
  • Ability to explain mechanical issues in detail
  • Ability to access engineering documentation and review technical drawings/tips needed to perform more complex product services
  • Understand and execute detailed instructions
  • Ability to work in a fast-paced environment, meet productivity goals and have fun with a very dynamic and diverse team.
  • Proven excellence in customer service
  • Ability to develop, maintain and nurture client relationships
  • Strong technical knowledge of mountain bike suspension and components
  • Moderate computer skills – able to create spreadsheets with formulas, navigate databases looking for technical information and working within specific programs

Position Qualifications:

Education:

High school diploma or equivalent

Experience:

2+ years of experience working as a technical customer service representative or other experiences in the bicycle industry, or possible other applicable mechanical industries that make for a well-rounded technician

Work Environment and Physical Requirements:

Service/repair center workshop

Lift up to 50 lbs. frequently

Requires walking, standing, bending and lifting for long periods of time

Vision abilities required to validate and enter data on computer

.

Compensation Range

$41,981.16 - $57,724.10 CAD

The compensation range for this position is specific to the locations listed above and is the range Fox reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.