Technical analyst Jobs in North Vancouver, BC

IT Technical Analyst

Job Description

Our client located in Burnaby, British Columbia is seeking an IT Technical analyst responsible for maintaining the end-user working environments, including all end user devices. They include workstations (desktop & laptops), printers and other peripherals, Video conference equipment, cellphones.

This will be a day shift position (total hours per week).

Pay rate will be $- / hr.

Starting from July (6 months contract)

RESPONSIBILITIES :

• Must be able to analyze, diagnose and resolve complex end user problems and suggest scalable corrective solutions. This technician will be expected to prepare, maintain and uphold logging and reporting procedures and monitor desktop operations via ticketing system.
• This role is expected to be proactive in managing the customer computing experience. As a result of vision execution and operationalizing the work effort, must document processes and procedures for maintenance and support to be used by Helpdesk and Desktop Support.
• This person will be expected to operate as second level desktop support to end-users running workstations and laptops and extend / simplify remote support for global users.
• Pertaining to complex operational issues, must be able to analyze root cause problems and execute corrective action for consistently reliable computing experiences for our users and then coordinate with computer specialists to resolve technical problems.
• Troubleshoot basic and advanced software / hardware issues with internal and external customers via phone, email, chat / IM, and remote control / assist software.
• Answer technical and how to use inquiries.
• Provide outstanding customer service.
• Document session notes and complaints in appropriate systems.
• Provide technical account management for customers resolving issues and escalating when appropriate.
• Log and track IT related received goods.
• Log and track IT related software licenses.
• Ability to setup, support and troubleshoot VTC (Video Teleconference).
• Provide fast response and maintain a high level of professionalism at all times.
• Provides reports to management.
• Mentor and support Tech Support team members.
• Build and maintain knowledge base and document procedures.
• Document and manage Product Development issues to resolution.
• Lead / assist with training and quality improvement programs.
• Assist with other duties or projects, as assigned.
• Collaborate with Engineering and all other supportive departments. May also require interaction with external vendors and / or customers.
• High level of integrity with a strong work ethic.

Requirements