Support analyst Jobs in Ottawa, ON

Please note: this role requires on-site work Monday through Friday at 2540 Lancaster Road, Ottawa, Ontario.

Job category: Information technology
Job posting ID: 8673

Position's anticipated start date: 2026-06-01
Position's anticipated end date: 2027-03-30

Salary/Rate of pay: $22.00 hourly

Application deadline: 2026-05-06

• This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

Together, the work we do connects people and changes lives — including your own.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

If you’re looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and discover a role where your work is meaningful, your purpose is clear, and your impact is felt every day.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

About the role

Canadian Blood Services is looking for a Temporary Full-Time Student, Support Analyst to join our dynamic IT Technology Delivery team in Ottawa.

The IT Technology Delivery team delivers technology solutions and services that strengthen organizational agility and enable Canadian Blood Services to respond effectively to evolving business needs.

In this role, you will support key IT deliverables for the Canadian Blood Services Network and Collections Transformation initiatives. You will assist with the configuration, deployment, and ongoing support of technology solutions that enable plasma and whole blood collection operations. You will also have the opportunity to contribute to a variety of Technology Delivery projects and programs, gaining hands-on experience with different systems, tools, and stakeholders across the organization.

This is a hands-on, team-oriented role suited for someone who enjoys learning in a fast-paced environment, troubleshooting technical issues, and providing reliable support to frontline operations through effective and efficient technology solutions.

Formula for success

• Leveraging your technical skills, you will configure, deploy, and test IT devices to support project and operational requirements.
• Utilizing your attention to detail, you will author and update project documentation as required.
• Applying your customer service expertise, you will provide exceptional support to users in person, via phone, and through email.
• Supporting donor centre collections clinics, you will provide on-site assistance for equipment installations and project go-lives.
• Using your troubleshooting and Root Cause Analysis skills, you will investigate and resolve technical issues efficiently.
• Collaborating with internal stakeholders, including IT teams and project members, you will contribute to ongoing and new technology initiatives.
• As required, you will travel to Canadian Blood Services sites across Canada to support equipment deployment, testing, and implementation.
• You will contribute to additional project activities and continuous improvement initiatives as needed.

Desired education and skills

• Currently enrolled in, or a recent graduate of, a post-secondary program in a relevant discipline such as computer science, information technology, or a related field.
  Experience or coursework related to IT support, device configuration, or deployment is considered an asset.
• Familiarity with Microsoft Windows environments, including OS installation, imaging, and configuration, as well as Microsoft 365 applications such as SharePoint, Excel, and Word.
• Experience working with a variety of hardware platforms, including laptops, desktops, tablets, and mobile devices, is an asset.
• Basic to intermediate knowledge of networking concepts, including TCP/IP, Wi-Fi, and cellular connectivity.
• Strong problem-solving and troubleshooting skills, with a focus on delivering excellent customer service and end-user support.
• Demonstrated ability to work collaboratively with team members, stakeholders, and end users in a fast-paced, team-oriented environment.

What we offer you

• Percentage in lieu of vacation and benefits
• Defined benefit pension plan.
• Employee discounts, wellness program, professional resources.

What you can expect

• This is a fully onsite role located at 2540 Lancaster Road, Ottawa, Ontario.
• You will work Monday to Friday, 37.5 hours per week, 7.5 hours per day.
• You may be required occasionally to work shift work to cover the national operational business hours which are 6:00 a.m. to 11:00 p.m.
• This position will require you to travel to sites to provide on-site IT deployment and support with some over-time required on weekends and availability to be on call.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list.

Applicants who require accommodation should discuss their needs with us.

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