Shift supervisor • burlington on
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Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.
By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.
In this role, the Shift Supervisor is responsible for overseeing the level of service, product quality, product availability, food safety, and cleanliness during the shift, all while creating a positive and fun work environment where all employees can succeed.
Responsibilities include but are not limited to:
Health and Safety
Ensures all team members perform work in a safe manner including using personal protective equipment
Works in compliance with the occupational health and safety legislation
Knows, understands and follows safe work practices and procedures
Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Owner
Ensures health and safety policies and procedures are adhered to during shifts, including documentation of any work related injuries or accidents
Records and utilizes logs as per food safety standards i.e. temperature log
Human Resources
Supervise team members
Assist Restaurant Manager in recruitment
Conduct pre-shift huddle and motivates employees throughout shift
Ensure employees are in proper uniform and standards
Provides coaching and feedback as necessary
Provides training as required
Customer Service
Ensures quality and standards are met
Handles customer service complaints with confidence, quickly and professionally
Puts corrective actions in place
Operations
Assigns duties to employees as required
Assigns floats and balances cash at the end of shift
Ensures restaurant is stocked, cleaned, staffed and prepared for following shift
Qualifications & Skills
Previous experience in food service industry
Excellent knowledge of Tim Hortons products and procedures
Strong communication and interpersonal skills
Previous supervision experience an asset
Excellent customer service focus
Consistent adherence to policies/procedures
Perks/Benefits:
Health Benefits
Free Uniform
Strong ability to lead, motivate, and support team members. * Experience in training and coaching staff to meet performance and service standards. * Excellent customer service and conflict-resolution skills. * Ability to ensure a friendly, welcoming, and efficient guest experience at all times. * Able to manage day-to-day store operations including shift scheduling, opening/closing procedures, and ensuring food safety compliance. * Knowledge of POS systems, cash handling, inventory control, and drive-thru operations. * Strong verbal and written communication skills.
