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Qa Jobs in Burnaby, BC

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Qa • burnaby bc

Last updated: 9 hours ago

Call Center & Contact Center Professionals

Hire Resolve.comVancouver, BC, CA
Full-time
Quick Apply

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior Manag... Show more

Finishing Superintendent

Randstad CanadaSurrey, British Columbia, CA
Full-time +1
Quick Apply

As a Site Superintendent, you will be the driving force behind our construction sites, guiding major projects from the ground up through to final handover.We are looking for an assertive, on-site l... Show more

QA Analyst

FortinetBurnaby, BC, Canada
CA$79,700.00 yearly
Full-time

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security.At Fortinet,... Show more

Software Dev QA

FortinetBurnaby, BC, Canada
CA$85,000.00 yearly
Full-time

Software Development QA Specialist.Software Development QA Specialist.You will be engaged in both front-end and back-end verification across cloud and on-premises platforms.Join a high-energy team ... Show more

Programming - (Various Disciplines) - Talent Pool (N America)

SideVancouver, BC, CA
Full-time
Quick Apply

Please note, this listing is not for an immediate open position but for our .Talent Pool for Co-Development Roles.By applying, you are expressing interest in being considered for future projec... Show more

QA Automation Engineer – Selenium, API, Appium

Astra North Infoteck Inc.vancouver, BC, ca
Full-time
Quick Apply

QA Automation Engineer – Automation Testing | API Testing | AI-Assisted Testing.Vancouver, BC - Hybrid (3 - Days WFO).Thorough understanding and hands-on experience in developing and enhancing auto... Show more

Seasonal QA Technician

RefrescoSurrey, BC, CA
Full-time +1

Make a Difference in YOUR Career!.Our vision is both simple and ambitious: to put our drinks on every table.We are the leading global independent beverage solutions provider.We serve a broad range ... Show more

Project Coordinator.

BA BlacktopVancouver, British Columbia
Permanent

The Project Coordinator is responsible for assisting the Project Manager in design and construction-related activities to aid in successful job completion while meeting safety and quality standards... Show more

Compliance Engineer

Clarius Mobile HealthVancouver, BC, CA
CA$100,000.00 yearly
Temporary

Today, as many as 25 million medical professionals globally don’t have access to medical imaging, which is proven to improve patient care and reduce healthcare costs.That’s why we’re on a mission t... Show more

QA Engineer

Motion RecruitmentVancouver, British Columbia, Canada
Full-time +1

We're hiring a QA Engineer for a Vancouver-based startup building next-generation SaaS infrastructure for video streaming.The company recently secured additional funding and is in a significant gro... Show more

QA Software Engineer

Incognito Software SystemsRemote, British Columbia, Canada
CA$65.00 hourly
Remote
Full-time

Are you passionate about solving problems and delivering next-generation software to enhance the Internet experience? Join a global leader creating software for broadband service providers.We have ... Show more

Senior Technical Lead, Architecture

TalentSphereVancouver, BC, Canada
CA$95,000.00 yearly
Full-time

Senior Technical Lead, Architecture.Architecture & Design Firm.Help Shape the Firm's Technical Future.Our client is an award winning Vancouver architecture and design studio known for highly co... Show more

 • New!

QA Lead

KabamVancouver, CA
Full-time

In this role, you can expect to:.Provide clear direction, priorities, and guidance to their reports.Support and mentor individual team members to foster their career development and growth.Foster a... Show more

QA Specialist

QHR Technologies IncRemote Vancouver, Vancouver, BC, CA
CA$70,000.00 yearly
Remote
Full-time

As a QA Specialist, you bring a strong foundation in both functional and automated quality assurance practices.You collaborate closely with development teams to ensure product success — reviewing b... Show more

Senior Software Development Engineer in Test (SDET) – Backbase & Digital Banking

Aequilibrium Software Inc.Vancouver, BC, CA
CA$110,000.00 yearly
Full-time
Quick Apply

Senior Software Development Engineer in Test (SDET) – Backbase & Digital Banking Location: Remote – Americas Eligible locations: Canada, United States, and Latin America Engagement:... Show more

Senior QA

MatchBox Consulting Groupburnaby, British Columbia
Temporary

MatchBox is urgently seeking a.This is a hybrid role (Tuesday, Wednesday and Thursday in office and Monday and Friday remote).Java, Selenium, and manual and automated testing frameworks.This role i... Show more

Principal Geologist

Equinox GoldVancouver, BC, CA
Full-time

Equinox Gold is a growth-focused Canadian mining company with four operating gold mines, and a clear path to achieve more than one million ounces of annual gold production from a pipeline of develo... Show more

Senior Environmental Project Director (Upstream)

GHDVancouver, BC, Canada
Full-time

There’s no pledge more important than the one we make to look after our environment, and we’re committed to helping you do exactly that.Join us as we strive to ensure a sustainable future for our c... Show more

QA/QC Inspector

Black & McDonald LimitedVancouver, British Columbia, Canada
CA$85,000.00–CA$100,000.00 yearly
Full-time

The QA/QC Inspector role is primarily located in Vancouver, BC and offers an exciting opportunity to contribute to high-quality project delivery within our BC Utilities Division.Travel to various s... Show more

QA Engineer - Partnership Intelligence

Two CirclesVancouver, BC, CA
Full-time
Quick Apply

We are a Sports & Entertainment Marketing business.We grow audiences and revenues.We do that by knowing fans best.We work with clients to help them understand & influence what their fans ar... Show more

People also ask
Call Center & Contact Center Professionals

Call Center & Contact Center Professionals

Hire Resolve.comVancouver, BC, CA
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities

  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development