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Qa Jobs in Richmond, BC

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Qa • richmond bc

Last updated: 1 day ago

Call Center & Contact Center Professionals

Hire Resolve.comVancouver, BC, CA
Full-time
Quick Apply

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior Manag... Show more

Senior Software Release QA Specialist

FortinetBurnaby, BC, Canada
CA$80,000.00 yearly
Full-time

Fortinet is looking for Software Release QAs to join the FortiClient QA Team.FortiClient is an endpoint security product for Microsoft Windows, macOS, Linux, Android OS, Apple iOS and Chromebook.As... Show more

Senior QA Developer / Test Lead

Aequilibrium Software Inc.Vancouver, BC, CA
Full-time
Quick Apply

We are seeking an experienced Senior QA Developer / Test Lead to design and drive the overarching test strategy for a digital banking modernization initiative.This role is ideal for a hands-on qual... Show more

QA Automation Engineer – Selenium, API, Appium

Astra North Infoteck Inc.vancouver, BC, ca
Full-time
Quick Apply

QA Automation Engineer – Automation Testing | API Testing | AI-Assisted Testing.Vancouver, BC - Hybrid (3 - Days WFO).Thorough understanding and hands-on experience in developing and enhancing auto... Show more

Lead QA Developer

AlgaeCalVancouver, BC, CA
Full-time
Quick Apply

You’re an expert at making sure websites, storefronts, and backend systems work smoothly before they go live.You build the systems that catch bugs before anyone else ever sees them.You can spot fla... Show more

New Grad 2026 (Canada)

FortinetBurnaby, BC, Canada
Full-time

Fortinet Teams are looking for.With the ever growing global demand to secure networks in the face of emerging new threats and data breaches, there is a greater need to provide end-to-end, next gene... Show more

QA Engineer

veritreeVancouver, BC, CA
CA$80,000.00 yearly
Full-time
Quick Apply

Launched in 2021, our technology measures and verifies the impact of global restoration efforts from the ground up.We are on a mission to plant 1 billion verified trees by 2030, collaborating with ... Show more

QA Engineer

Motion RecruitmentVancouver, British Columbia, Canada
Full-time +1

We're hiring a QA Engineer for a Vancouver-based startup building next-generation SaaS infrastructure for video streaming.The company recently secured additional funding and is in a significant gro... Show more

AML QA Analyst-(Hybrid)

Central 1Vancouver
CA$50,000.00–CA$56,500.00 yearly
Full-time

Variable annual incentive plan.Generous annual vacation allotment.Top-notch flexible benefits plan including family building and gender affirmation.Retirement Plan, matched contributions at 6%.Acce... Show more

Senior Dev QA Specialist

FortinetBurnaby, BC, Canada
CA$101,000.00 yearly
Full-time

The team is hiring a Senior DevQA for the cloud services development.This role needs someone who has experienced software testing background and basic knowledge of cloud technique and related exper... Show more

QA Engineer (Business Systems & Order Management) (Canada Remote)

Motorola SolutionsVancouver, Canada,
CA$100,000.00 yearly
Remote
Full-time

Our Engineering department is seeking a QA Engineer to join our growing team.This position will work on a small, agile team developing highly scalable solutions that allow our internal and external... Show more

Oracle Cloud Application Developer (10+ years) to enhance and integrate Oracle Fusion Cloud ERP

S.i. SystemsVancouver
Full-time

Our consumer business client is seeking a.Oracle Cloud Application Developer (10+ years) to enhance and integrate Oracle Fusion Cloud ERP applications using Oracle Integration Cloud, SQL, and PL/SQ... Show more

Senior Integration Engineer to deliver Salesforce-centric integrations using APIs, ETL

S.i. SystemsVancouver
CA$118,000.00 yearly
Permanent

Our consumer business client is seeking a.Senior Integration Engineer to deliver Salesforce-centric integrations using APIs, ETL methodologies, and Agile CI/CD workflows.Join a team delivering Sale... Show more

Senior Technical Lead, Architecture

TalentSphereVancouver, BC, Canada
CA$95,000.00 yearly
Full-time

Senior Technical Lead, Architecture.Architecture & Design Firm.Help Shape the Firm's Technical Future.Our client is an award winning Vancouver architecture and design studio known for highly co... Show more

AI Application Developer

FortinetBurnaby, BC, Canada
CA$107,000.00 yearly
Full-time

The FortiOS Release QA team is a group of over 90 staff dedicated to ensuring Fortinet products meet elite market standards before release.We are seeking an AI Application Developer to architect an... Show more

Principal Geologist

Equinox GoldVancouver, BC, CA
Full-time

Equinox Gold is a growth-focused Canadian mining company with four operating gold mines, and a clear path to achieve more than one million ounces of annual gold production from a pipeline of develo... Show more

Chief Marketing Officer (CMO)

ConfidentialVancouver, British Columbia, CA
Full-time

Chief Marketing Officer (CMO) About the Company Globally distributed software platform providing testing management services Industry Information Technology and Services Type Privately Held, VC... Show more

 • Promoted

QA/QC Inspector

Black & McDonald LimitedVancouver, British Columbia, Canada
CA$85,000.00–CA$100,000.00 yearly
Full-time

The QA/QC Inspector role is primarily located in Vancouver, BC and offers an exciting opportunity to contribute to high-quality project delivery within our BC Utilities Division.Travel to various s... Show more

QA Engineer - Partnership Intelligence

Two CirclesVancouver, BC, CA
Full-time
Quick Apply

We are a Sports & Entertainment Marketing business.We grow audiences and revenues.We do that by knowing fans best.We work with clients to help them understand & influence what their fans ar... Show more

English Language Expert - Remote

YO AI LabsVancouver, BC, Canada
Remote
Full-time
Quick Apply

AI training and evaluation project.In this hourly remote role, you will review AI-generated English-language responses, create expert-level language content, evaluate reasoning quality, and provide... Show more

People also ask
Call Center & Contact Center Professionals

Call Center & Contact Center Professionals

Hire Resolve.comVancouver, BC, CA
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities

  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development