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Last updated: 2 days ago

Senior Level 3 AI Engineer – Copilot, ChatGPT, Grok, Claude & Gemini

Astra North Infoteck Inc.Montreal, QC, ca
Full-time
Quick Apply

Senior Level 3 AI Engineer – Copilot, ChatGPT, Grok, Claude & Gemini.We are seeking a Senior Level 3 AI Engineer to act as the first point of call for engineering issues across end user AI prod... Show more

QA Automation Engineer Level 1/Ingénieur en Automatisation AQ – Niveau 1

Kitco Metals Inc.Montréal, Québec, Canada
Full-time
Quick Apply

We're looking for a QA Automation Engineer-Level 1 who's eager to grow their craft on a team that's modernizing how we test software and solutions.You'll help build and maintain the automated tests... Show more

Testeur·euse QA Polonais·e / Polish QA Tester

Altagram GroupMontréal, CA
Part-time

UN PROGRÈS DE NIVEAU ET UNE NOUVELLE AVENTURE EN VUE !.Altagram Canada est un studio de test pour jeux vidéo.Nous recevons des jeux inédits de la part de nos clients et nous nous assurons qu’ils so... Show more

Italian QA Proofreader

Keywords StudiosMontreal, QC, CA
Full-time +1
Quick Apply

USE YOUR LINGUISTIC SKILLS IN AN EXCITING AND MULTICULTURAL ENVIRONMENT!.Keywords Studios Montreal is looking for Italian speakers to join our Video Games Proofreaders team.Proofreading texts and v... Show more

QA Lead — AI Systems & Models Testing

Jay AnalytixMontreal, Quebec, Canada
Full-time

QA Lead — AI Systems & Models Testing.Quality Assurance  •  Artificial Intelligence  •  Contract Position.We are seeking an experienced QA Lead with deep expertise in AI sys... Show more

Lead QA

DELANMontréal, QC, ca
Full-time
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Le Lead QA sera responsable de structurer, implanter et améliorer en continu les pratiques d’assurance qualité au sein de l’organisation.Mettre en place et structurer les processus QA à partir d’un... Show more

Développeur.euse QA - Automatisation

TurbulentMontréal, Quebec, Canada
Full-time

Dans ce poste, vous serez appelé.ZoneCEC, un produit numérique en éducation distribué via une vaste plateforme web & mobile... Show more

Polish Language Localization QA Game Tester

SideMontreal, QC, CA
Full-time +2
Quick Apply

Êtes-vous un joueur qui cherche à profiter de votre langue maternelle ? Ne cherchez pas plus loin, Side Montreal recherche des testeurs QA de jeux de langues Polonaise ! Soyez le premier à voir la ... Show more

Technicien AQ en Test & Validation | QA Test & Validation Technician

SPARK Microsystems International IncMontreal, Quebec, Canada
Full-time

Votre RôleSPARK Microsystems recherche un technicien junior en Technologie du génie électrique ou électronique (ou similaire) nouvellement gradué, pour effectuer des tests en validation de notre te... Show more

Responsable assurance qualité V&V / V&V Quality Assurance Lead

MecademicMontreal, Quebec, Canada
Full-time

Mecademic développe des solutions d'automatisation robotiques compactes, précises et innovantes pour les secteurs de l'électronique et des sciences de la vie.Nos bras robotiques ultra-compacts sont... Show more

Analyste fonctionnel QA / Tests

TEHORAMontreal, QC, CA
Full-time
Quick Apply

TEHORA est présentement à la recherche d’.Analyste fonctionnel QA / Tests.Sans être exhaustifs, voici les services et livrables que devra fournir la personne retenue :.Élaborer et exécuter les plan... Show more

Coordonnatrice ou coordonnateur des essais - Analyste QA

Solution SFTMontreal, QC, CA
Full-time
Quick Apply

Solution SFT cherche un (e) Coordonnatrice ou coordonnateur des essais.Élaborer la stratégie d’essais, les plans d’essais ainsi que les cas d'essais à partir des spécifications fonctionnelles ... Show more

Localization Engineering Manager

AperteraMontreal, QC, CA
Full-time
Quick Apply

About Apertera Apertera combines proprietary machine translation, LLM- and RAG-based systems, and a professional translation operation to deliver enterprise language solutions where accuracy and da... Show more

Lead QA

DelanMontréal, Montréal, Canada
Permanent

Le Lead QA sera responsable de.Mettre en place et structurer les.QA à partir d’un environnement peu défini : cadres de test, flux.Définir et implanter des plans de.Planifier et exécuter des campagn... Show more

QA Frimware

VoskerMontreal, Québec, Canada
Full-time

We are looking for a Firmware QA Specialist to serve as a bridge between the development and product validation teams.In this role, you will be responsible for investigating complex issues observed... Show more

QA Lead – AI & Agentic Quality Engineering / Responsable QA – IA et systèmes agentiques

FortNineMontreal, QC, CA
Full-time
Quick Apply

French version below  QA Lead – AI & Agentic Quality Engineering  Location / Work Model  : Remote, Hybrid, or Onsite (Flexible)  Rol... Show more

Chef.fe d'équipe, Assurance qualité | Team Lead, Quality Assurance

Altitude SportsMontréal, QC, ca
Full-time
Quick Apply

Altitude Sports est un détaillant en ligne basé à Montréal, à l’intersection de la mode et du plein air.Fondée en 1984, l’entreprise offre des conseils d’experts sur l’équipement haut de gamme et l... Show more

EBX Specialization QA Lead

MaarutMontreal, QC, ca
Full-time

TIBCO EBX Master Data Management (MDM).The ideal candidate will be responsible for defining the QA strategy, leading test planning and execution, ensuring data quality and application quality, and ... Show more

Spécialiste en tests logiciels / Software Test Specialist - Security Center QA

GenetecMontreal, QC, CA
Full-time
Quick Apply

L’équipe QA des domaines de Security Center est chargée de garantir la qualité, la fiabilité et la robustesse de la plateforme phare de sécurité physique de Genetec.Notre équipe conçoit et exécute ... Show more

Call Center & Contact Center Professionals

Hire Resolve.comMontreal, QC, CA
Full-time
Quick Apply

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior Manag... Show more

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Senior Level 3 AI Engineer – Copilot, ChatGPT, Grok, Claude & Gemini

Senior Level 3 AI Engineer – Copilot, ChatGPT, Grok, Claude & Gemini

Astra North Infoteck Inc.Montreal, QC, ca
2 days ago
Job type
  • Full-time
  • Quick Apply
Job description
Job Description
Senior Level 3 AI Engineer – Copilot, ChatGPT, Grok, Claude & Gemini

Role Summary

We are seeking a Senior Level 3 AI Engineer to act as the first point of call for engineering issues across end user AI products — Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Grok and Gemini, together with other AI products as they are introduced. You will investigate complex queries that front-line support cannot resolve, work with lead Microsoft and vendor engineers on new features, and uplift the wider support team. Each engineer maintains broad coverage of the full portfolio while owning one product as point of contact. Over time, the team will help build an agent to automate training, Level 2 and QA tasks.

Key Responsibilities

• Act as the first point of call for engineering issues across the AI portfolio and investigate complex queries that Level 2.5 cannot resolve.
• Configure, deploy and scale AI products, including tenant and admin configuration, integrations and automation (e.g. M365, Entra ID, Purview/DLP, Azure OpenAI, connectors and the Power Platform).
• Work with lead Microsoft and vendor engineers to test, validate and roll out new features and models, balancing speed of enablement against security and compliance.
• Review Level 2.5 documentation and knowledge articles for quality and accuracy, and feed corrections back into the knowledge base.
• Train and uplift the Level 2.5 support team; provide deep-dive guidance and escalation paths.
• Own one AI product as point of contact (POC) while maintaining working knowledge of the full portfolio; provide cover for the partner location.
• Drive incident, problem and root-cause analysis for platform reliability; contribute to post-implementation reviews.
• Contribute to the longer-term goal of building an AI agent to automate training, Level 2 and QA activity.

Qualifications & Experience

• 6+ years in an engineering, platform or senior technical support role in enterprise environments (financial services preferred).
• Hands-on experience deploying and supporting AI/LLM products or M365 at enterprise scale; strong understanding of generative-AI concepts.
• Strong scripting and automation skills (e.g. Python, PowerShell, Microsoft Graph API) and familiarity with CI/CD concepts.
• Experience with security and compliance controls relevant to AI (DLP/Purview, access management, SSO/SCIM, audit logging, responsible-AI policies).
• Experience of connectors and/or the Power Platform; integration experience across M365, ServiceNow and identity platforms.
• BSc/BA in Computer Science, Engineering or related field (or equivalent experience). Bilingual (English/French) is an asset.

Core Skills

• Deep technical troubleshooting and root-cause analysis across AI and M365 platforms.
• Automation and scripting; ability to build tooling that reduces manual effort.
• Feature and model evaluation; translating vendor releases into safe enterprise rollouts.
• Knowledge-base authoring and mentoring of junior support staff.
• Collaboration across locations with disciplined handover.

Key Performance Indicators

• Time-to-resolution for escalated and complex engineering queries.
• Quality of new-feature rollouts (defects, rollbacks, compliance adherence).
• Accuracy and coverage of knowledge articles reviewed and improved.
• Uplift in Level 2.5 first-time resolution as a result of training and documentation.
• Contribution to automation/agent initiatives that reduce manual effort.

Working Conditions

• Operate within a follow-the-sun model across locations, providing single-product ownership (acting as point of contact for one product) while maintaining broad coverage of the full AI portfolio, with structured handover of open items at shift change.


Requirements
Sailpoint