Documentation specialist Jobs in Brossard, QC

PURPOSE

We are seeking a meticulous and detail-oriented Documentation Resource specialist to create, manage, and maintain high-quality technical documentation for our products, services, and processes. The successful candidate will work closely with engineering, product management, and other departments to gather technical information and translate it into clear, concise, and user-friendly documentation. This role is ideal for individuals with a passion for creating accurate and user-centric content.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The responsibilities of this position include, but are not limited to the following :

• Documentation Creation : Write, edit, and maintain a variety of technical documents, including user manuals, API documentation, system configuration guides, knowledge base articles, release notes, troubleshooting guides, and installation instructions.
• Collaboration : Work with subject matter experts (SMEs), engineers, developers, product managers, and other stakeholders to gather necessary technical information and ensure documentation is accurate, up-to-date, and relevant.
• Process Documentation : Develop internal documentation to help streamline processes and procedures, ensuring that employees have easy access to operational guidelines and best practices.
• User-Centric Focus : Tailor documentation to meet the needs of different user types, from technical users to non-technical customers. Ensure that documentation enhances the user experience by being easy to navigate and understand.
• Documentation Tools : Use various documentation tools and platforms (such as Confluence, MadCap Flare, Adobe FrameMaker, Microsoft Word, or similar tools) to create, organize, and store documentation.
• Automation : To be able to automate the document creation process as much as possible
• Knowledge Base Maintenance : Manage and update internal and external knowledge bases, ensuring that information is accurate, helpful, and easy to find. Help users find solutions to common issues by creating FAQs and troubleshooting guides.
• Feedback Incorporation : Collect feedback from users and internal teams to continuously improve the quality and usefulness of the documentation.

REQUIRED SKILLS AND COMPETENCIES

oStrong writing, editing, and proofreading skills.

oAbility to explain complex technical concepts in simple, user-friendly language.

oStrong attention to detail and ability to work independently.

oProficiency with documentation tools (e.g., Microsoft Word, Confluence, MadCap Flare, Google Docs, or similar).

oFamiliarity with version control systems (e.g., Git, Subversion) and content management systems (CMS).

oAbility to gather, research, and synthesize technical information from multiple sources (e.g., SMEs, developers, product documentation, and technical specifications).

oStrong organizational skills and the ability to manage multiple documentation projects simultaneously. Ability to prioritize tasks based on project deadlines.

oExcellent verbal and written communication skills, with the ability to collaborate effectively with cross-functional teams and communicate complex information in a clear and concise manner.

oAbility to troubleshoot and clarify technical concepts that may require clarification from multiple technical teams.

TECHNICAL / PROFESSIONAL COMPETENCIES (EDUCATION & EXPERIENCE)

ASSETS

The candidate must speak English to collaborate with teams in the US and Hong Kong, ensuring accurate technical documentation. English proficiency is essential for understanding specifications, conducting research, and gathering feedback.