Program specialist Jobs in Waterloo, ON

The Communication Specialist will help translate strategy into action. In addition to supporting the overall volume and digestion of communications to the Sales teams of the Bank.

Position Responsibilities:

• Develop and compile monthly newsletter content

• Draft internal calendar invitations and post‑event surveys

• Maintain and update the Communications and Webinar Calendars

• Manage translation requests (AI and Versacom)

• Coordinate compliance review submissions and workflows (RedOak)

• Coordinate national webinar requests and scheduling

• Draft internal communications for review and approval

• Maintain and update SharePoint content

• Provide meeting and event support, including Slido management, slide progression, and technical coordination

• Create basic visual assets and templates using PowerPoint and Brand Hub

• Support metrics reporting, including email open rates, click‑through rates, and webinar attendance

• Perform other related duties as assigned

Required Qualifications:

• Minimum four years’ experience in communications management, consulting and/or project management.

• Ability to develop and maintain strong relationships with all company functional areas, management levels, and various types of external vendors and agencies.

• Excellent verbal and written communication skills are required.

• Strong proofreading skills are essential.

• Exceptional attention to detail is critical.

• Ability to juggle many projects and work within tight time constraints is a must.

Preferred Qualifications:

• Financial services industry experience is considered a strong asset but is not required. All candidates will be expected to develop a working knowledge of banking products.

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$59,100.00 CAD - $98,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our .