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Performance analyst Jobs in Edmonton, AB

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Performance analyst • edmonton ab

Last updated: 1 day ago

Service Desk Analyst

AeconEdmonton, AB, CA
Full-time

Reporting to the Service Desk Team Lead, the Service Desk Analyst is responsible for the administration of all incidents and service requests to ensure timely resolution along with providing front-...Show more

Senior Financial Analyst

Equation Staffing SolutionsEdmonton, Alberta, Canada
Permanent
Quick Apply

Equation Staffing Solutions is currently seeking a highly motivated and detail-oriented.This hybrid role offers flexibility, with remote work available after completing the initial onboarding and t...Show more

Reporting Analyst - project controls, portfolio reporting, or performance analytics - 28525

S.i. SystemsEdmonton
Full-time

Requisition Title: Reporting Analyst III.Location: Calgary or Edmonton, AB.Work Model: Mon, Tues, Thurs from office / Weds, Fri from home.The Reporting Analyst will support the Core Programs Portfo...Show more

Creative Strategist (Paid Ads) | U.S. DTC Performance Marketing Agency

Atomic HREdmonton, Alberta, .CA
Full-time
Quick Apply

We connect talented tech professionals in Latin America and Canada with remote career opportunities at innovative startups worldwide.We specialize in finding roles that align with your skills, expe...Show more

Risk Analyst

Turner & TownsendEdmonton, Canada, Canada
Full-time

Responsibilities will include, but are not limited to, the following:.Investigate project issues and reported incidents; recommend practical solutions.Review contractors’ construction schedules and...Show more

Credit, Collection Administration & Performance Manager

NRGEdmonton, AB, CA
Full-time

Welcome to the intersection of energy and home services.At NRG, we’re all about propelling the next generation of leaders forward.We are driven by our passion to create a smarter, cleaner and more ...Show more

Clinical Outsourcing Analyst

Translational Research in OncologyEdmonton, AB, CA
Full-time
Quick Apply

Translational Research in Oncology (TRIO) is a global academic clinical research organization dedicated to advancing translational cancer research in the clinical trial setting.Our passionate team ...Show more

Systems Analyst

PCL Constructors Inc.Edmonton, AB, CA
Full-time

Assist with the technical end user issues related to Primavera P6 and other planning and scheduling software.Management and maintenance of PCL’s P6 Enterprise Project Portfolio Management (P6 EPPM)...Show more

QUALITY & CONTINUOUS IMPROVEMENT MANAGER

NPA WorldWideEdmonton Southwest, Alberta, Canada
Full-time +1

Our client, consistently named one of the Best Performing Community Banks in the U.Bauer five-star rating, seeks to hire a Trust & Estate Officer.If you want to work with a variety of accounts, per...Show more

 • Promoted

Finance Analyst

Medicentres Canada Inc.Edmonton, AB, CA
Full-time
Quick Apply

Finance Analyst Job Location: Edmonton, Calgary, Newmarket ON - Hybrid Job Type: Full Time Experience Level: Mid-Level - Experienced Schedule: Monday to Friday Days, Evenings/ Weekends as Needed Nu...Show more

Systems Analyst

PCL ConstructionEdmonton, AB, CA
Full-time

The future you want is within reach.At PCL, we build the places where life happens and find camaraderie in the process.We're a community of builders committed to building better communities.That's ...Show more

Pricing Analyst

EMCO CorporationEdmonton, Alberta, Canada
Full-time

As the Pricing Analyst, you will be responsible for ensuring vendor cost, pricing and product information is accurately maintained in several systems across multiple regions.Ideally, you will have ...Show more

Accounts Payable Analyst

CO_31 Bird Construction Management Services Ltd.Edmonton, AB
Full-time

The greatest achievements in history are borne from the greatness within people – where human potential meets vision, and passion fuels evolution.Unlocking this potential is the most important thin...Show more

Senior Business Analyst

Randstad CanadaEdmonton, Alberta, CA
Temporary
Quick Apply

Our client is looking for a Senior Business Analyst to take on a variety of IT assignments.IT initiatives planned for 2026 across our Power, Water and Drainage business.These initiatives are applic...Show more

GIS Analyst

StantecEdmonton, AB
Full-time +1

As a GIS Analyst at Stantec, you’ll play a key role in delivering geospatial services and solutions to both internal project teams and external clients.Your work will primarily support projects in ...Show more

Credit & Collections Analyst

ColasST. ALBERT, AB, CA
Full-time

Colas Western Canada is a leader in road construction, aggregates, asphalt paving, and infrastructure solutions.Our teams are committed to safety, quality, and innovation—and we are looking for mot...Show more

Performance Coach (Personal Trainer)

Movati AthleticEdmonton, AB TYP, CAN
Full-time

Join the Personal Training team and help build a culture that delivers on the promise we make to our members – feel.We’re not looking for just average because we’re not your average club.That’s bec...Show more

Senior Field Analyst

Turner & TownsendEdmonton, Canada, CA
Full-time

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.Working with our clients across real estate, infrastructure, energy and natural resourc...Show more

Analyst, Advisory (Remote - Canada)

Altus Group Limited/Groupe Altus LimitéeEdmonton, Alberta
Remote
Full-time

The salary range listed reflects the base pay for this role at Altus Group and is provided where required by local regulations.Actual offers may differ based on experience, market conditions, and o...Show more

People also ask
Service Desk Analyst

Service Desk Analyst

AeconEdmonton, AB, CA
30+ days ago
Job type
  • Full-time
Job description

What is the Opportunity?


Reporting to the Service Desk Team Lead, the Service Desk Analyst is responsible for the administration of all incidents and service requests to ensure timely resolution along with providing front-line support to our end-user community. The Service Desk Analyst will leverage the Information Services team to ensure that customer satisfaction is maintained, service levels are achieved, and quality is not compromised

What You'll Do Here:

  • Primary contact for answering, evaluating, and prioritizing Service Desk requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
  • Provide first Level Service Desk support to end users on a variety of issues.
  • Responsible to monitor all open requests and incidents to ensure timely resolution, escalating to management for assistance when appropriate
  • Assign requests or incidents to appropriate queues for follow up
  • Responsible to log a ticket for any IS issues received via walk-in, phone, or e-mail in Aecon’s Service Management Tool (BMC Remedy)
  • Handle problem recognition, by contacting end users to collect information about problems or incidents and lead the user through diagnostic procedures to determine the source of the error
  • Document and communicate knowledge with the rest of the team to improve service levels, by developing and maintaining “how-to” procedures and knowledgebase articles

What You Bring to the Team:

  • Excellent oral and written communication skills
  • Degree or diploma related to Information Services or equivalent work experience
  • Familiarity with ITIL Foundations is an asset
  • Experience with Incident Management, Problem Management, Knowledge Management, Change Management, or Service Level Management is an asset
  • Ability to clearly communicate technical concepts to non-technical people.
  • Excellent customer service skills
  • Technical knowledge in computer hardware and software configuration
  • Ability to multi-task in a fast-paced environment
  • Ability to act individually and work together with others as part of a team
  • Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures
  • Must have a working knowledge of Windows 10, MS Office 365 products, Microsoft Exchange, and Active Directory
  • Understanding of BMC Remedy, Citrix XenApp, SAP, and Microsoft Teams is also an asset
  • Able to troubleshoot network connectivity, router, access point, and switch issues
  • Ability to speak multiple languages considered an asset
  • “Can do” attitude

Reason for Vacancy: Replacement

Pay Range: $50,000 - $55,000 per year

Individual pay is determined based on several factors, including work location, education, experience, unique skills and job conditions. Other considerations may include certifications, specialized training, and the complexity or scope of the role.