Performance analyst Jobs in Toronto, ON

Next Horizon is here. Fueled by investments in talent and technology, our bold strategy to transform is nearly complete.

At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company—and our industry—for the better.

Our path forward sharpens our focus on business performance, driven by leading technology, innovation and an agile, high-performing culture. With Gore Mutual and Beneva announcing their intent to merge in 2026, we’ll be uniting two well-established, financially strong, and trusted brands to become the strongest mutual insurer in Canada, ensuring Canadians have purpose-driven insurance options for generations to come. Come join us.

The role of the Lead Performance Analyst is to lead the creation, implementation and execution of our insurance claims file review program, including designing tools, program implementation, reporting and continuous improvement. This position is accountable for supporting the delivery of a best in class claims handling processes. This role will obtain both qualitative and quantitative metrics that can be provided to the Claims Performance Manager in order to identify areas of improvement, innovation and to improve processes. This position will also contribute to the learning and development program in Claims by providing insights and supporting training programs based on feedback from key stakeholders. This position will also manage vendor quality assurance on behalf of the Claims function.

Responsibilities :

Leading Claims Audit and Analysis

• Conduct thorough audits of claims processes, ensuring accuracy and compliance.
• Analyze audit outcomes to identify improvement areas and potential risks.
• Collaborate with the Claims Performance Manager to implement audit recommendations and refine processes.

Monitoring Unit Claims Performance

Providing Inputs on Claims Processing and Procedures

Development and Management of Claims Metrics

Performance Coaching for Claims Adjusters

Influencing Supervisors to Adopt Modern Ways of Working

Stakeholder Communication and Project Support

What you need to Succeed :

Hybrid : We are a hybrid company and you will be required to be in office 2 days per week in either our Cambridge or Toronto office.

LI-HYB & #INDHP

Gore Mutual Insurance is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process. If you require accommodation because of a disability, we will work with you to meet your needs. If you are selected for an interview and require accommodation, please advise the HR representative who will consult with you to determine an appropriate accommodation.

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Are you legally entitled to work in Canada?

Have you ever been convicted of a criminal offence for which a pardon has not been granted?

Have you been employed by Gore Mutual in the past?

Are you open to working in a hybrid mode?

What are your base salary expectations?

I attest the information stated above is true, and accurate to the best of my knowledge.

I attest the information stated above is true, and accurate to the best of my knowledge.

Do you have at least 5 years of experience working in Insurance Claims?

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