Order processor Jobs in Brantford, ON

Job Description

• Receive orders from Customers and/or Sales Representatives, enter orders, process payments and transfer orders to the Logistics team.
• In each order, verify products, quantity, pricing, shipping dates and special requirements including export documents and technical documents where necessary.
• Coordinate with Plant Managers, Operations Planning and Logistics to ensure that products are delivered on-time.
• Receive inbound calls and emails and provide existing or prospective customers with product knowledge or product specifications, placing an order, order details, pricing information or necessary documentation.
• Ensuring complete customer satisfaction, when required, coordinate with teams to complete files that may include returns, credits, delays, or claims.
• Working in office with air conditioning and heating as applicable
• Ergonomic workspace provided
• Conversing by phone and email consistently for full work shifts

Qualifications

• DEC/College degree with a minimum of 2 years’ experience in Customer Service
• Must have excellent computer skills (Microsoft Office Suite)
• Experience with SAP would be a strong asset
• Experience with Salesforce would be an asset
• Fully bilingual (English and French) spoken and written, although French not required outside the province of Quebec
• Excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Strong ability to work under pressure.
• Excellent organizational, time management and priority management skills.
• Must be a team player.

Additional Information

• Join the family of Sika, with over 33,200 employees and companies set up in over 100 countries, which provide ample of opportunities to grow.
• Many of our employees describe their working relationships at Sika as friendly, personable and sincere. We call this the "Sika Spirit".
• For such a large company, we have a surprisingly flat hierarchy with direct decision-making processes and decentralized organizational units.
• We firmly believe that the diversity of our workforce is a key contributing factor to our success story.

Sika is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics. We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

Sika Canada discloses that we use Artificial Intelligence (AI) tools to assist in the initial screening of applications. However, we want to emphasize that AI does not make final decisions or eliminate candidates from consideration. Our dedicated hiring managers and recruiters carefully review all applications to ensure a fair and comprehensive evaluation process. This approach combines the efficiency of AI with the expertise and judgment of our experienced hiring team, allowing us to identify the best candidates while maintaining a human-centered hiring process.