Order processor Jobs in Montreal, QC

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The Project Coordinator is responsible for monitoring, tracking, and reporting on all custom product orders throughout the complete order lifecycle, from quote to delivery. This role provides oversight of quote quality, ensures order progress tracking, generates analytical reports, and serves as a key information hub for order status and performance metrics. The Project Coordinator does not perform order entry but focuses on monitoring, analysis, and reporting to drive operational excellence.

This role contributes to the Electrification, Installation Products division of ABB Canada and is located in Montreal Nord.

The work model is hybrid, with 3 days per week at the office.

Responsibilites

• Monitor and track all custom product orders from quote through final delivery
• Perform complexe quotations and handle overflow from quotation team during peak periods
• Review and supervise the quality and accuracy of quotes before release to customers
• Validate quote specifications, pricing, and terms for compliance and correctness
• Generate comprehensive order status reports for management and stakeholders
• Follow-up with customers on open quotations
• Analyze order data and create performance metrics (on-time delivery, quote turnaround, order trends)
• Identify bottlenecks, delays, and issues in the order-to-delivery process
• Monitor manufacturing and logistics progress against timelines
• Track custom product specifications to ensure manufacturing alignment with customer requirements
• Conduct root cause analysis on order delays or quality issues
• Prepare weekly/monthly executive summaries on order pipeline and performance
• Maintain organized documentation and data accuracy for all orders and quotes
• Escalate critical issues to management for resolution
• Provide regular status updates and dashboards to internal teams and management

Qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred
• Minimum 2 years of experience in order management, supply chain, business analysis, or similar role
• Bilingual French-English. English is necessary to communicate with clients outside Quebec.
• Strong analytical and reporting skills
• Excellent written and verbal communication abilities
• Proficiency with data analysis tools, dashboards, and Microsoft Office Suite (Excel, Power BI preferred)
• Ability to interpret order management systems and extract meaningful insights
• Strong attention to detail with commitment to data accuracy
• Ability to identify trends and communicate findings to various stakeholders

Preferred Qualifications

• Experience in custom manufacturing or engineering quote review
• Familiarity with enterprise resource planning (ERP) or order management systems
• Knowledge of industrial products and technical specifications
• Experience with data visualization and reporting tools (Tableau, Power BI, etc.)
• Exposure to lean or six sigma methodologies
• Project management or business analysis certification

Key Competencies

• Analytical Thinking: Interprets data to identify trends and performance gaps
• Attention to Detail: Ensures accuracy in monitoring and reporting
• Communication: Clearly presents findings and status to diverse audiences
• Problem-Solving: Identifies root causes and escalates issues appropriately
• Organization: Maintains systematic tracking across multiple concurrent orders
• Quality Oversight: Supervises quote accuracy and compliance standards
• Time Management: Prioritizes monitoring activities and meets reporting deadlines

Work Environment

This role operates primarily in an office environment with occasional visits to manufacturing and warehouse facilities to verify order progress. The position requires regular communication via email, phone, and video conferencing. Work involves system analysis, report generation, and data management during standard business hours.

Employment Equity & Inclusion Statement (Canada)

ABB values the dedication, commitment, and expertise of all our employees. As an Employment Equity Employer, we are committed to fostering an inclusive and diverse workplace. We actively support the principles of the Employment Equity Act and strive to build a workforce that reflects Canada’s diversity, including:

• Women

• Indigenous Peoples

• Members of visible minorities

• Persons with disabilities

ABB is committed to providing reasonable accommodations to applicants with disabilities. If you require accommodation during any stage of the recruitment process, we encourage you to let us know.