Operations associate • calgary ab
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About the Role
Working within the Cougars Athletics and Recreation Department, this is a flexible position whose work schedule is variable and may include an irregular schedule of not less than three (3) hours per shift and up to thirty-five (35) hours per week. Weekend and evening work is required. These positions will end on March 31, 2027.
This position will oversee the MRU Cougars admissions and concession during all soccer, volleyball and basketball home games. This individual will be responsible for supervising up to five staff per game and ensuring quality in customer service, accounting measures and product inventory/display. Food Handler Certificate and Alberta ProServe certificate are required. This role will enforce alcohol service regulations and MRU game day ticket guidelines.
Responsibilities
Oversee all aspects of the Cougars admission for courts home games
Oversee set up and take down of admissions booth and equipment
Provide customer service support as the highest level of staff present for patron inquiries regarding admission and event access
Ensure the admissions space remains clean and organized at all times
Oversee all aspects of the Cougars concession for courts home games
Serve food and beverages to patrons
Provide customer service support as the highest level of staff present for patron inquiries regarding concessions
Manage orders and service in a timely manner with a positive attitude
Ensure proper food handling and cleanliness standards are maintained by all staff working in the concessions
Ensure all staff are following regulations for service of alcoholic beverages
Complete post event financial reconciliation at the end of each shift
Ensure the concessions space remains clean and organized at all times
Responsible for opening and closing the concession, ensuring checklists are completed
Supervise up to five staff per game (generally 2 admission team members and 2-3 concession team members)
All other duties as assigned
Qualifications
Must have Food Handler Certification and Alberta ProServe Certification
Experience working in food services
Experience with transactions in a fast paced environment
Ability to work independently with minimal direction
Excellent communication skills with an ability to interact professionally with stakeholders
Strong working knowledge of Google (drive, docs, sheets, forms etc.)
Knowledge of basic accounting and inventory practices
Ability to oversee staff as assigned
Strong attention to detail in all areas of work
Strong understanding of food trends
