Knowledge manager Jobs in Whistler, BC

Lead the Adventure: Bring Unforgettable Guest Experiences to Life in Whistler

Who We Are

At Gibbons Whistler, we’re all about Making People Happy. Since 1979, we have been the backbone of Whistler hospitality bringing people together through unforgettable experiences.

Everything we do is rooted in our core values: Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commit to Excellence.

Activity Supervisor – TAG

Build your future in Whistler with Gibbons.

Some jobs pay the bills. Others become the start of an incredible career.

At The Adventure Group, you'll spend your days surrounded by mountains, rivers, forests, and an exceptional team of people who are passionate about creating unforgettable guest experiences. As an Activity Supervisor, you'll lead from the front—supporting guides, inspiring your team, ensuring safe and seamless operations, and helping thousands of guests experience the very best of Whistler.

This is more than a supervisory role. It's an opportunity to develop your leadership skills, work in one of Canada's most spectacular outdoor environments, and build a long-term career with Gibbons Whistler—one of the fastest-growing tourism and hospitality companies in the region.

Why TAG?

Adventure is what we do, but people are why we exist.

From rafting and ATV tours to snowmobiling and unforgettable mountain experiences, TAG delivers world-class outdoor adventures that create lifelong memories. Behind every great experience is an even better team.

You'll work alongside passionate outdoor professionals who love solving problems together, supporting one another, and celebrating success. We believe the best leaders are developed through coaching, hands-on experience, and meaningful opportunities to grow.

What You'll Do

As an Activity Supervisor, you'll:

• Lead and motivate a team of outdoor adventure professionals.
• Deliver safe, efficient, and memorable guest experiences every day.
• Coach and develop team members to perform at their best.
• Support daily operational planning and problem-solving.
• Ensure exceptional safety and service standards are maintained.
• Help create an environment where both guests and team members leave happier than when they arrived.

Why Gibbons?

We're building the next generation of leaders in Whistler.

Whether your ambition is to become an Assistant Manager, Team Lead or senior leader within our business, we'll invest in your development through:

• Leadership coaching and mentorship.
• Business and operational training.
• Structured development pathways through Gibbons Academy.
• Opportunities to work across multiple tourism, hospitality, accommodation, and entertainment businesses.
• Internal promotion opportunities throughout the Gibbons group.

Many of our leaders started in frontline operational roles before progressing into management.

If you're ambitious, curious, and enjoy solving hard problems alongside great people, you'll find endless opportunities here.

You'll Thrive If You...

• Love the outdoors and living an active lifestyle.
• Enjoy leading people and bringing energy to a team.
• Stay calm under pressure and thrive in fast-paced environments.
• Care deeply about creating incredible guest experiences.
• Want more than just a seasonal job—you want to build a career.

Build Your Life in Whistler

Imagine finishing work and heading straight to the trails, the lake, the bike park, or the mountains. Whistler isn't just somewhere you work—it's somewhere you live.

Join a company that believes in developing its people, celebrating success, and creating opportunities for those ready to take the next step.

Your next adventure—and your next leadership opportunity—starts here.

Perks of the Job

• $27 - 28 an hour based on experience and qualifications.
• 50% off food & beverage at all Gibbons venues
• Adventure perks: 20% off The Adventure Group for you and your friends & family
• Accommodation discounts: 20% off at The Adara Hotel and Gibbons Life Condos
• Wellness perks: 20% off at The Spa at Whistler and a benefit stipend
• Exclusive partner discounts at local Whistler businesses
• Flexible schedules and a supportive team culture
• Access to community events and staff appreciation nights
• Growth opportunities in Whistler’s most dynamic hospitality group – we’re passionate about promoting from within and supporting your career journey.
• Immersive work environment steps from the mountains – we take our core purpose of “Have Fun” very seriously.

What You Bring to the Table

• 80 hour First Aid Certificate or willingness to get
• Experienced in leading teams in tourism, hospitality, or adventure operations
• Skilled in people development, scheduling, and cross-functional leadership
• Financially savvy and comfortable using data to drive performance
• Passionate about creating memorable, story-rich guest experiences
• Confident communicator with a proactive, solution-oriented mindset
• Aligned with a culture-first, values-led organization

Your Days Will Look Like

• Implement operational strategies to achieve company goals and ensure excellence in service, safety, and efficiency
• Lead and inspire the team to deliver outstanding guest experiences and maintain a positive, motivated workplace culture
• Manage the Guest Services team to create a welcoming atmosphere and ensure smooth, professional day-to-day operations
• Collaborate with head office departments—including Finance, Guest Experience and People and Culture—to align operations with company objectives
• Oversee scheduling, recruitment, onboarding, training, and performance management to build and retain a high-performing team
• Track and analyze operational performance metrics, identify opportunities for improvement, and implement effective solutions
• Coordinate with all departments to ensure seamless execution of activities, events, and special programs
• Handle and resolve escalated guest concerns promptly, ensuring a positive outcome and maintaining guest satisfaction
• Foster a culture of collaboration, engagement, and accountability among team members
• Support the General Manager in overseeing daily operations, driving revenue growth, and executing long-term strategic initiatives

At Gibbons Whistler, our core values—Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commitment to Excellence—guide everything we do. We believe that fostering diversity, equity, and inclusion is essential to living by these core values. We warmly welcome applicants of all backgrounds, identities, and experiences to join us in creating a workplace where kindness thrives and we make people happy!