Knowledge manager Jobs in Richmond, BC

Residential Property Manager (Contract)

Signal, Vancouver

Join Us to Grow, Connect, and Make an Impact.

At BGO Properties, we’re dedicated to enhancing personal and professional growth, fostering meaningful connections, and giving back to the communities where we operate.

As one of Canada’s premier providers of commercial property management and leasing services, BGO Properties manages a diverse portfolio of over 400 properties, totaling more than 67 million square feet of residential, office, industrial, and retail space. For over 30 years, our clients have trusted us to deliver innovative real estate solutions that create value and support their success.

As part of the global BGO family, we leverage international expertise and local market insights to provide high-quality services. Our experienced team works across a variety of commercial real estate sectors, which ensure every property we manage is a welcoming and functional destination for tenants.

Whether you’re launching your career or advancing as a seasoned professional, BGO Properties offers opportunities for professional growth, continuous learning, and leadership development.

Join us and help shape the future of commercial real estate.

The Opportunity:

Are you a people-first leader who thrives in a fast-paced environment? We're looking for an experienced Residential Property Manager to lead the operations of a premium residential community while delivering an exceptional experience for residents, developing high-performing teams, and driving strong business results.

This is more than property management—it's an opportunity to shape a vibrant community where residents feel at home and employees are empowered to succeed.

You'll oversee every aspect of the property's performance, from resident experience and team leadership to financial management, leasing strategy, maintenance, and capital projects.

If you're a strategic leader who enjoys balancing customer service, people leadership, and operational excellence, this is the opportunity to make a meaningful impact.

What you will do:

Customer Service:

• Respond to enquiries from existing residents, maintaining excellent resident relations. Address resident concerns when they cannot be satisfied by front line staff.
• Ensure excellent resident relations, handling and documenting resident requests, complaints and any emergencies in the building which occur during, over and above office hours.
• Oversee annual inspections of suites, meeting with residents prior to anniversary dates to address concerns and mitigate turnover.
• Assist front line staff in promoting resident retention and the lease renewal process at the properties, including administration of rent increases, and lease renewal programs. Implementation of a resident loyalty program to be offered as applicable to residents to incent lease renewals.
• Oversee suite inspections upon resident move out, monitor resident damage and estimate cost of repairs for the resident’s account chargeback.
• Further ensure resident satisfaction and service delivery through prompt service communication and follow up (including administration of resident surveys, as required).
• Coordinate resident programs and host resident events, as budgeted.
• Foster a strong customer service culture amongst all staff.
• Promote a strong sense of community.
• Ensure that Google and other Service ratings are at highest level and are responded to promptly.

Operations:

• Oversee the day-to-day management and operations of the property.
• Supervise, coach and train all site staff, including assistance with performance management if necessary to ensure high standards are maintained in accordance with established policies.
• Staff Development - ensure progress/training plans are in place and reviewed on a regular basis for both hourly and salary staff. Provide feedback to assist in the development of staff skills on a continuous basis.
• Interact and effectively communicate directly with owner representatives on financial performance, property operations, staffing and resident relations.
• Responsible for building revenue and expenses including operating within an approved budget; analyze monthly financial statements, prepare monthly management reports, and submit accruals for year-end financials.
• Prepare annual revenue, expense, and capital budgets.
• Recommend rental policies and procedures for residential suites including Furnished suites, guest suites, laundry facilities, roof top and other revenues.
• Oversee monthly market surveys and have a thorough understanding of competition and current market conditions.
• Ensure prudent purchasing practices in accordance with company policy and client agreements.
• Monitor collection of rental payments, undertakes arrears collection, negotiations, eviction proceedings, maintains liaison with lawyers, collection agencies etc. to ensure proper collection of account receivables.
• Approve or decline resident applications based on background and credit checks. Approves completed lease documents for execution.
• Oversee the lease renewal process, approving renewal amounts within budget parameters, and approval of any non-renewal notices.
• In collaboration with the Technical Services team, makes recommendations and oversees execution of capital projects and preventative maintenance program for plant and equipment; develops and directs implementation of improvements; obtains prices, secures, and monitors maintenance/service contracts to ensure cost effective operations; conducts inspections of the properties assigned.
• Ensure efficient operation, maintenance and repair of properties including compliance with government regulations, achievement of maintenance/life safety standards and sourcing cost effective ways to operate.
• Supervise and/or develop appropriate operating procedures for the properties ensuring legislative or regulatory requirements are adhered to and emergency response procedures are regularly updated.
• Assist with issuing purchase orders and arranging for trades, monitoring quality and responsiveness of trades in adherence to BGO standards and policies.
• Conduct operations within budgeted parameters, seeking Director, Residential Property Management permission in the event of a need to vary from budget.
• Enforce the rules and regulations of the properties.
• Utilize computerized property management system to record transactions, run various operating reports.
• Monitor building maintenance contract performance, ensuring cost-efficient practices are maintained. Provide feedback/recommendations to the Regional Director, Residential Property Management and Maintenance Manager.
• Routinely audit resident files to ensure they are consistent with established policies and procedures.
• Continually review/evaluate the rent grid for each property with the Marketing Department.
• Other related duties as required; such duties may include lifting.

Health & Safety:

• Ensure compliance with all legislation, including but not limited to: The Residential Tenancies Act, Labour Relations Act, Fire Code and Occupational Health and Safety Act.
• Be familiar with and adhere to the company’s Health and Safety policy.
• Ensure staff wears prescribed Personal Protective Equipment (PPE) when required to do so.
• Ensure all vendors and contractors comply with the established health and safety policy, and immediately report any infractions, hazardous conditions, or damaged equipment.

Sustainability:

• Embrace and proactively supporting BGO’s culture of environmental sustainability, and corporate and social responsibility.
• Promptly respond to and manage environmental hazards.
• Promote and ensure energy and utility efficient maintenance of the building.
• Consider sustainability when evaluating options for replacement equipment.
• Participate in resident and staff community support events as appropriate.

Who you are:

• Experience: 7+ years of related experience with residential property management or hospitality, post-secondary courses in property management or hospitality, experience leading a team.
• Rental Property Management license issued by Province of British Columbia.
• Education: A College or University education in a business or hospitality field would be considered an asset.
• Relationship/Leadership Skills: Able to communicate effectively and professionally, both oral and written; able to develop and sustain cooperative working relationships with team members, senior management, contractors, residents, and the public.
• Organizational/Multi-Task Skills: Ability to allocate one’s time effectively and manage tight deadlines; ability to work under pressure and achieve quality results; ability to handle multiple demands and competing priorities, and adapt to new ideas and constant changes; results oriented, detail oriented and accurate.
• Decision Making Skills: Ability to resolve problems using facts and sound reasoning; ability to achieve goals using a strategic approach; proven innovation with a willingness to manage and adapt to change.
• Computer Skills: Intermediate skills in Microsoft Office: MS Word, Excel, and Outlook; knowledge of Yardi an asset.
• Availability: Flexibility in hours to ensure availability for last day of each month & the first two to three days of the beginning of the month in order to accommodate the move-in-move-outs, trades and rent collection. Being able to handle emergencies occurring after regular office hours.
• Knowledge: A complete understanding of all applicable laws, legislation, and rights concerning resident / landlord relations.
• Police Clearance: A criminal verification check is required for employment.

The Expected Base Pay Range: $87,000 – $95,000. The Base Pay range is for the primary location for which the job is posted. BGO values the contribution of our employees and our compensation structure may vary based on the geographical location of successful candidates, as well as their experience, skills or qualifications. In addition to base pay, eligible BGO employees participate in various incentive compensation plans, based on individual and business performance as well as a broad range of competitive benefits.

At BGO, we recognize that each employee’s unique experiences, perspectives, and viewpoints strengthen our ability to create and deliver the best value to our clients, partners and stakeholders/investors and therefore we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations and life experiences to apply.