It Jobs in Waterloo, ON

SkillsWave is on a mission to drive people and businesses forward—building tomorrow’s most valued skills, today. By providing quality learning opportunities that align with organizational needs, we’re helping organizations transform their workforce into a competitive advantage. Our upskilling platform and strategic education partnerships not only propel career and company growth, but also deliver measurable and meaningful ROI for learning. To learn more, visit SkillsWave.com.

Catch the Wave with Us!

We’re on the lookout for a systems-savvy surfer to join our crew as an IT Systems Administrator. If you thrive on solving problems before they break, love optimizing processes, and know your way around both hardware and scripting shores, this could be your perfect set.

As our go-to wave rider for all things corporate tech, you’ll be responsible for maintaining, improving, and securing our internal IT ecosystem—ensuring every part of the organization enjoys smooth, uninterrupted operation. From provisioning new gear to tightening access controls, you'll keep our digital beach clean, secure, and high performing.

And while a surfboard not required, but a valid Ontario G2 license is!

Your Location, Your Workspace, Your Wave

Enjoy our vibrant workspace at Catalyst Commons in Kitchener, ON, in this hybrid role (2+ days per week on-site), where you’ll balance hands-on support with strategic automation—paddling out to tackle issues before they crest and using PowerShell to smooth out the routine waves.

We can’t wait to welcome exceptional individuals that will bring their skills and passion to our team!

How Will You Make an Impact :

• Manage and maintain our Microsoft 365 environment, Azure Active Directory, and Intune like a seasoned lifeguard watches the beach.
• Provision and fine-tune workstations (Windows / macOS) for local and remote crew members, keeping performance clean and waves smooth.
• Reinforce our identity and access management with MFA, SSO, and role-based access that keeps our systems shipshape.
• Script like a tech wizard—build automated workflows with PowerShell that eliminate manual riptides and boost efficiency.
• Monitor performance, flag rogue waves, and keep everything in line with our security and compliance standards.
• Keep track of IT hardware—whether it’s new boards (laptops) or gear that needs to be retired.
• Serve as the first responder for IT support requests and help crew members navigate hardware, access, and app challenges.
• Help manage and support third-party SaaS tools—like JIRA, Hubspot, Slack, Wordpress, Rippling, and others.
• Document IT processes and maintain internal tech knowledge bases—your survival guide for new crew members.
• Tackle in-office Wi-Fi and networking wipeouts in partnership with our facilities team.

What You Need to Be Successful :

Your Super Skills and The Wave-Riding Expertise We Need! :

What You Will Bring to the Team :

Who You Are :

Fuel for the Ride :

Along with meaningful work, you'll enjoy a competitive compensation package and benefits that support your personal and professional success that include :

As part of our hiring process, SkillsWave may conduct a background check to ensure the safety and security of our workplace.

Disclaimer and Consent :

By clicking on the “Submit Application” button above, you acknowledge, agree and / or provide your explicit consent for the SkillsWave family of companies

The SkillsWave family of companies and its vendors, partners, and third parties and their systems may be located in jurisdictions different from your jurisdiction of residence.

For more information on how the SkillsWave family of companies protects your privacy, please review SkillsWave Privacy Policy .

To all recruitment agencies : SkillsWave does not accept agency resumes. Please do not forward resumes to our HR alias e-mail address, to any SkillsWave employee, or to other SkillsWave e-mail addresses. SkillsWave will not pay any fees related to unsolicited resumes.

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