IT Business Analyst

Join our Affinity Technology Engineering Team!

Position Responsibilities:

• Interprets and documents business, technical and functional requirements.

• Research and documents issues involving workflow procedures and processes.

• Analyzes data and develops creative solutions.

• Coordinates recommended process changes, improvements, and product implementations, including test plans to ensure successful implementation.

• Collaborates with Engineering and Architecture teams to create detailed system maps, illustrating the flow of data, processes, and interactions within existing and proposed systems.

• Translates business and user requirements into Epics, Features, and User Stories.

• Facilitates the design sessions with the project implementation team.

• Resolves acceptance testing framework and standards to assess completed projects.

• Assists in translating User stories and use cases into test conditions and expected results for product, performance, and user acceptance testing.

• Conducts review sessions to gain approval of requirements and manage changes through the application of standard control processes and tools.

• Collaborates with development teams to facilitate effective implementation of system improvements or new solutions.

• Collaborates with collaborators to gather and detail product requirements and translate these requirements into clear and actionable technical user stories or product specifications.

• Plans, implements, and analyzes tests to evaluate the impact of changes or new features.

• Prepares reports and presentations to communicate insights, findings, and recommendations.

• Conducts regular evaluations to assess product performance against goals and benchmarks to identify areas of improvement and recommend strategies for optimization.

Required Qualifications:

• 4 years + of experience in the role of an IT Business Analyst.

• Skilled in translating business/technical requirements into well-defined Epics/Stories/Tasks with clear acceptance criteria.

• Solid grasp and experience in Agile Development methodologies and tools (Jira, Scrum, Kanban).

• Strong SQL skills.

• Working knowledge of Cloud based Systems.

Preferred Qualifications:

• Insurance domain experience.

• Data Lake.

• Power BI Reporting.

• Azure Cloud.

• NoSQL (Mongo DB or any other relevant).

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$86,100.00 CAD - $136,100.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our .