Providing first level and second level support to end users for an external Service Desk application.Ensure all calls and emails to the service desk are properly documented in the Service Desk appl...Show moreLast updated: 30+ days ago
Promoted
Data Analyst
Robert HalfOttawa, ON, CA
Temporary
Quick Apply
We are seeking a Data Analyst for our client in the National Capital Region.This is a 5-month contract position working in a hybrid setting.
In this role, you will be instrumental in influencing fun...Show moreLast updated: 1 day ago
Promoted
Network Analyst
Renaud Consulting IM / IT SolutionsOttawa, Ontario
CA$38.65 hourly
Providesupport on wireless / radio networking devices including but not limited tosecureWiFi,CommonDataLinks(CDL),TacticalDataLinks(TDL),meshradios,SATCOM,FreeSpaceOptical(FSO) Communication.Tactical...Show moreLast updated: 30+ days ago
information technology (IT) business analyst
2423039 Canada Inc.Ottawa, ON, CA
CA$46.00 hourly
Permanent
Experience : 3 years to less than 5 years.Confer with clients to identify requirements.Document technical requirements to ensure that products, processes and solutions meet business requirements.Pre...Show moreLast updated: 11 days ago
Promoted
IT Systems Specialist
Randstad CanadaOttawa, Ontario, CA
Temporary
Quick Apply
Are you a tech-savvy problem solver with a passion for keeping systems running smoothly? Our client is seeking a talented On-Site IT Specialist to join their team.
In this role, you'll be responsibl...Show moreLast updated: 11 days ago
Promoted
Senior Business Analyst / Data Analyst
PrecisionERP IncorporatedOttawa, ON, Canada
PrecisionERP is seeking a Senior Business Analyst / Data Analyst.Any candidate located in Canada in a time zone other than EST must be willing to work core hours of the Ottawa team.Projected start da...Show moreLast updated: 12 days ago
Promoted
Cloud IT Engineer
Eminence Talent GroupOttawa, Ontario, Canada
Join a forwardthinking AIdriven cryptocurrency exchange operating in Canada and Australia.Our client is at the forefront of the Crypto market leveraging advanced compliance technology and robust se...Show moreLast updated: 30+ days ago
Promoted
Deskside Analyst
VDart IncOttawa, Ontario, Canada
Full-time
Must be fluent in both French and English with strong written skills.Diploma or Certificate within the scope of Information Technology or High School diploma combined with years of experience in a ...Show moreLast updated: 6 days ago
IT Service Desk Analyst
Brookfield RenewableGatineau, QC J8X2A1, CA
CA$41,477.00–CA$51,966.00 yearly
Full-time
The IT End User Services group is looking to fill a position on the Service Desk team, which serves at the first point of contact for Brookfield Renewable staff to contact the IT team.Their focus i...Show moreLast updated: 30+ days ago
Promoted
New!
Business Analyst
HaysOttawa, ON, Canada
Full-time
Business Analyst – ITSM ServiceNow.Business Analyst – ITSM Service Now.Our client manages the country's monetary policy, issues bank notes, and acts as a financial system regulator.Our client ensur...Show moreLast updated: 6 hours ago
IT Analyst
BizLinkOntario, Canada , North America
CA$52.10 hourly
Location : North America - Canada - Ontario.Serve as the primary liaison between the local team, the project team in Germany, and the external consultants to ensure successful ERP upgrade implementa...Show moreLast updated: 30+ days ago
IT Security Analyst
JSIOttawa, ON, CAN
CA$41.50 hourly
Full-time
Conduct regular security assessments and risk analysis of IT assets and networks to identify and address potential vulnerabilities and threats.
Monitor network activity for security threats and brea...Show moreLast updated: 30+ days ago
IT Analyst, Software Solutions
Treasury Board of Canada SecretariatOttawa, Ontario, CA
CA$75,129.00–CA$91,953.00 yearly
IT Analyst, Software Solutions.DOE-NCR-EA-427350 Environment and Climate Change Canada - Corporate Services and Finance Branch.
For further information on the organization, please visit.Closing date...Show moreLast updated: 30+ days ago
Promoted
New!
Business Analyst
AdeccoOttawa, ON, Canada
Temporary
Business AnalystAdecco is currently recruiting for a Business Analyst for a 2-year contract public sector client in Ottawa, ON.
This role will be hybrid set up.The ideal candidate must have Reliabil...Show moreLast updated: 9 hours ago
Promoted
Business Analyst
ADGA Group Consultants IncOttawa, Ontario, Canada
Full-time +1
ADGA is hiring a Business Analyst to assist in the preventive maintenance plans to ensure operational integrity of Electronic Security Systems (ESS) in Correctional Service Canada (CSC) instit...Show moreLast updated: 10 days ago
IT Applications - IT Support Manager
Safariland GroupOttawa, ON, Canada
CA$52.66 hourly
IT Applications - IT Support Manager.Show moreLast updated: 30+ days ago
Promoted
IT Security Specialist
Altis RecruitmentOttawa, ON, Canada
Job Title : IT Security Specialist (Secret clearance level 2 mandatory).Role Type : Permanent full-time position.Benefits : 3 weeks vacation, Pension, and Benefits.
We are seeking an experienced IT Sec...Show moreLast updated: 12 days ago
IT Business Analyst
City of OttawaOttawa, ON
CA$79,810.64–CA$97,111.56 yearly
Department : Finance and Corporate Services Dept.Service : Information Technology Services.Branch : Technology Solutions Branch.
Employment Type : Up to 2 Full-time Temporary - Up to 1 year.Location : 10...Show moreLast updated: 30+ days ago
Sr IT Analyst, Repair Operations & Planning
Ciena Canada, Inc.Ontario,Canada,Remote
CA$76,300.00–CA$121,900.00 yearly
Remote
Full-time
Ciena is committed to our people-first philosophy.Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, well...Show moreLast updated: 30+ days ago
Promoted
IT SpecialistDatabase Manager
destinationone ConsultingOttawa, Ontario, Canada
CleanTech Education and EdTech Government (Municipal State / Provincial and Federal) Health and MedTech Healthcare and Wellness Legal NotForProfit and Public Accounting.
We are committed to building a...Show moreLast updated: 23 days ago
Providing first level and second level support to end users for an external Service Desk application
Ensure all calls and emails to the service desk are properly documented in the Service Desk application, this includes initial troubleshooting of issue and information gathering
Monitoring the Service Desk queues to ensure that tickets are processed in a timely manner which includes first contact with clients and closing all completed tickets assigned to the Service Desk queue
Interact with other team members where necessary to ensure incident tickets are resolved in a timely manner
Responsible for checking Service Desk voicemails and emails
Providing internal RJR Innovations support for IT issues
Responsible for routing tickets according to the appropriate service levels if a resolution cannot be reached at the first level
On call after hour support may be required.
Job Requirements, Essential
A diploma / certificate in post secondary education or equivalent experience;
Excellent IT troubleshooting skills;
Strong verbal and written communication skills in both official languages;
Excellent interpersonal and customer service skills, which will enable the candidate to build positive relationships and work with all levels of staff and clientele;
Ability to work under pressure and multi-task;
Exceptional organizational skills and detail oriented;