Intelligence analyst Jobs in Ottawa, ON

Job Requisition ID: 12463

Position Status: Permanent Full Time

Position Type: Hybrid

Office Location: Ottawa (ON); Montreal (QC); Toronto (ON)

Travel Requirement: Limited

Language Designation: English Essential

Language Skill Levels (Read/Write/Speak): ZZZ

Security Requirement: Reliability Status

Salary: Our salaries generally range from $ 73555.31 to $ 91944.14 and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a permanent employee:

• Annual Paid vacation.
• Annual individual performance incentive.
• Defined benefit pension plan.
• Comprehensive group insurance plan to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

About the role

Join the Office of the Vice President, Information Technology team, in the Senior Analyst, Asset Management position. You will support the operational delivery of the organization's physical and digital asset management function, ensuring effective asset lifecycle management and compliance with corporate, regulatory, and risk management requirements. The role also supports technology vendor and contract management, third-party risk oversight, and asset governance in accordance with Treasury Board directives, OSFI requirements, and internal policies.

What you’ll do:

• Asset Lifecycle Management: Coordinate the end-to-end lifecycle management of physical and digital company assets, including acquisition planning, procurement requirements, deployment strategies, inventory management, renewals, and disposals, while identifying opportunities for lifecycle optimization and ensuring compliance with CMHC corporate policies, regulatory obligations, and risk management frameworks.
• Asset Administration & Service Delivery: Coordinate and continuously improve the operational administration and delivery of asset management services and processes, including asset records management, warranty and vendor-service coordination, and related lifecycle support activities. Provide direction on service prioritization, performance monitoring, and quality assurance to ensure effective, efficient, and consistent service delivery.
• Collaborate with business lines and Information Technology teams to proactively assess asset requirements, review business cases, procurement requirements, budgets, financial information, and provide guidance and recommendations on asset management issues, including lifecycle implications, asset planning, asset risks, while ensuring alignment with CMHC’s portfolio objectives and corporate strategies.
• Support asset acquisition and renewal activities by identifying sourcing requirements, reviewing quotations, coordinating purchase requisitions, validating and approving invoices, resolving billing issues with vendors and Accounts Payable, and maintaining accurate procurement and financial records in accordance with CMHC’s corporate policies and procedures.
• Assist in investigating and assessing contract deviations by gathering and analyzing relevant information, assessing the scope, root cause, and potential impacts on operations, finances, compliance, and service delivery, identifying affected stakeholders, and recommending corrective actions and risk mitigation strategies to support informed decision-making and contractual compliance.
• Support the management of technology vendors and service providers by monitoring contract compliance, service commitments, performance metrics, and risks requirements, and identifying and addressing issues as they arise.
• Assist clients by providing guidance and technical expertise to promote service excellence and asset management best practices.

What you should have:

• An undergraduate degree in Computer Science, Information Technology, Business Administration or a related discipline. An equivalent combination of education and/or experience will be considered.
• A minimum of three (3) years of relevant experience in asset management within an information technology environment, including vendor management, service delivery, stakeholder and client relationship management, and project planning and coordination.
• A proven experience using ServiceNow for hardware and software IT asset management, including the maintenance of the Configuration Management Database (CMDB), Configuration Items (CIs), Software Entitlement (SWEs), inventory management, data integrity, asset reconciliation, asset lifecycle management and controls, ServiceNow reporting, and the administration, tracking and fulfillment of ITIL-based service requests items (RITMs) and incident management processes.
• Hands on experience using Microsoft Dynamics 365 Finance, including creating purchase requisitions, purchase order and vendor invoice management.
• A demonstrated ability to support end-to-end procure-to-pay processes, including invoice receipt, invoice and payment reconciliation, approval workflows, automated invoice processing, and the generation of financial and operational reports from the ERP system.
• Highly developed analytical, problem-solving, organizational, and communication skills, with demonstrated ability to gather, analyze, and validate financial and technology product/service requirements, assess business needs, apply sound judgment, communicate findings effectively to diverse stakeholders, and contribute to the development and recommendation of client-focused solutions.
• A demonstrated ability to work effectively in a high-volume, fast-paced environment, managing multiple projects, competing priorities, and associated pressures while delivering quality results.
• Strong interpersonal, collaboration, and customer service skills, demonstrated through effective verbal and written communication, sound judgment, diplomacy, initiative, and professionalism, with the ability to work independently and within multidisciplinary teams, build productive stakeholder relationships, and deliver customer-focused outcomes in response to evolving business needs.

It would be great if you also had:

• A solid experience using Microsoft SharePoint to coordinate, organize, classify, and maintain electronic records in accordance with the Government of Canada information classifications, ensuring the integrity, accessibility, and accuracy of CMHC corporate records.
• Proficiency in Microsoft Excel, including the ability to organize and maintain data; create and use structured tables, sorting, and filtering, to support accurate reporting and day-to-day operational activities.
• A demonstrated experience analyzing processes and controls to gather information, respond to inquiries, and support the implementation of corrective actions and process improvements.

Posting closing date: Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion

What happens after you apply

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process. If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!