Implementation consultant Jobs in Surrey, BC

Job Description

About the role

Location: WorkBC - YWCA – Tri-Cities Catchment

Like WCG, you believe in the power of work to transform lives. As an Employment Consultant, you’ll be responsible for assisting clients to find and maintain employment. This role ensures successful outcomes for the client while ensuring all contract deliverables are achieved. The process of Case Management involves developing a positive relationship with the client, encouraging, motivating, and supporting the client to achieve sustainable employment, and increase independence and self-sufficiency as appropriate for each client.

Key factors in Case Management include assisting clients with job placement opportunities, contacting employers, building confidence, self-motivation, building their skills, strengths, and abilities to achieve and maintain sustainable employment.

Who we're looking for

You love communication and using your customer service focus to assist clients to find employment. As an Employment Consultant, you’ll motivate and support clients through employment-specific training opportunities. With a professional but empathetic lens, you’ll manage multiple client cases with the end goal of helping clients achieve and maintain sustainable employment, increased independence and self-sufficiency.

As a member of our strong and caring team, you will make a difference at the personal and community level by ensuring WorkBC clients achieve their employment goals and receive the best support possible.

What you’ll do

• Assess clients to determine eligibility and ability to look for work as part of a larger, individual action plan
• Case management of approximately 80-100 assigned clients in the primary information system (ICM), including, documentation in client eligibility determination, recording client progress, and referrals to interventions and results
• Meet WorkBC program goals and service utilization targets
• Maintain strong partner relationships internally and externally
• Work proactively to maintain Centre job board
• Attend Job Fairs and other employer related networking opportunities
• Host community and employer events
• Research and identify employers and sector opportunities on behalf of clients

Qualifications

What you bring

• Post-secondary certificate, degree or diploma in a relevant field
• Case Management experience required
• Experience coaching and mentoring clients, working with individuals with complex barriers and inclusion groups, and building partnerships with employers, community agencies, and other stakeholders
• Knowledge of the local labour market, community resources and government assistance programs
• Knowledge of job search techniques, career development tools and issues relating to unemployment
• Strong digital literacy including social media and Microsoft Office Suite
• Adherence to confidentiality and professional codes of conduct

Preferred Criteria

• Certified Career Development Practitioner (CCDP) designation
• Experience with provincial government and other online tools such as ICM and online employment services

For complete job requirements, see the full Job Description here.

Additional Information

What we offer

• Competitive salary of $54,300 per year
• Comprehensive and flexible health and dental benefits
• RRSP Matching program of 2.5% base earnings
• Ongoing learning and development opportunities
• Generous time-off policies that promote work/life balance
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork
• The opportunity to do work that makes a difference!

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Diversity, Equity, Inclusion and Belonging Matter

WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

Passion and Lived Experience Matter!

If you don’t quite have the above credentials but feel passionate about this role and your ability to do it successfully, please APPLY ANYWAY! Tell us in your application why you believe you would be a great fit. We believe in developing talent and have a wide range of opportunities to support passionate team members as they grow towards their employment goals.