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Human resources associate Jobs in Kitchener, ON

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Human resources associate • kitchener on

Last updated: 5 hours ago

Bilingual French Customer Service Advisor

Hinduja Global SolutionsWaterloo, Ontario, Canada
Full-time

Bilingual French Customer Service Advisor.As a Bilingual French and English Customer Service Advisor, you'll have the ability to work in a collaborative and engaging environment with one goal, maki... Show more

 • Promoted

Senior Water Resources Engineer

StantecWaterloo, ON
Full-time +1

Grounded in safety, quality, and ethics, our experts lead their fields with dedication, a creative spirit, and a vision for growth.We draw from more than 20 technical specialties worldwide and are ... Show more

Sales Associate

Michael HillWaterloo, Ontario
Full-time +2

We are a market-leading, premium jewellery brand with a network of stores across Australia, New Zealand, and Canada.Born from a real-life love story, Michael Hill was first established in New Zeala... Show more

Retail Sales Associate

WinnersCambridge, Ontario, N1R 8K5
Full-time

At TJX Canada, every day brings new opportunities for growth, exploration, and achievement.You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your de... Show more

Associate Advisor

Royal Bank of Canada>WATERLOO, Canada
Full-time

The RBC Dominion Securities (“RBC DS”) branch located in Uptown Waterloo is looking for an experienced Associate Investment Advisor or Associate Advisor to join a Premier advisory team by providing... Show more

 • New!

Human Resources Consultant

BDOCaroline St,Waterloo,Kitchener
Full-time

Putting people first, every day.BDO is a firm built on a foundation of positive relationships with our people and our clients.Each day, our professionals provide exceptional service, helping client... Show more

Warehouse Associate

WestburneKitchener, ON, CA
Full-time

Rexel is a world leader in the electrical distribution market, operating in 18 Countries and leveraging a network of 1950 branches and 27000 employees.We provide innovative electrical solutions and... Show more

Warehouse associate

Randstad CanadaKitchener, Ontario, CA
Temporary
Quick Apply

Do you consider yourself to be an organized, and upbeat individual who thrives working in a fast-paced environment?.Do you have picking experience and want the opportunity to work with a reputable ... Show more

Sales Associate - Waterloo

MICHAEL KORSMK Waterloo
Full-time

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.If you enjoy working in a creative, fast-paced environment, then we would love to ... Show more

Retail Store Associate

Savers / Value VillageWaterloo, ON, CA
Full-time +1

Job Title: Retail Store Associate.Applications are accepted on an ongoing basis to fill new positions and openings as they become available.As one of the largest for-profit thrift operators in the ... Show more

Membership Sales Associate

Orangetheory Fitness 10018Waterloo, ON, CA
Full-time

Join the fast-growing phenomenon where you get to work alongside industry-leading talent in a high-performance culture who are passionate, experienced, and determined.Fastest-Growing Private Compan... Show more

Human Resources Generalist, Kitchener

VoyagoKitchener, ON, CA
Full-time
Quick Apply

Voyago, Transdev Ontario, is hiring a.Kitchener, Ontario office with additional coverage in other locations.Reporting to the HR Business Partner, the Human Resources Generalist is responsible for c... Show more

Sales Associate

Genuine Canadian CorporationKitchener, ON
Part-time

If you are a CURRENT Carter’s employee, do not apply via this external application.Search "Browse Jobs" in Workday to apply internally.As a Sales Associate, you will be the first face of the brand ... Show more

Sales Associate

EssilorLuxottica GroupWaterloo, ON, CA
Full-time

Benefits/Incentive Information.At Sunglass Hut, we're always in the sun.You’ll find a dynamic space with endless possibilities to grow your career.We are a culture that wants to see you succeed, de... Show more

Associate, Family Office Services

MNPWaterloo, ON, Canadá
Full-time

Make an impact with our Family Office Services team as an Associate.The MNP Family Office Services team is a multi-disciplinary team of professionals that works with clients to help them understand... Show more

Human Resources Generalist, Kitchener

VoyagoKitchener, Ontario, Canada
Full-time

Voyago, Transdev Ontario, is hiring a.Kitchener, Ontario office with additional coverage in other locations.Reporting to the HR Business Partner, the Human Resources Generalist is responsible for c... Show more

Sales Associate

Rogers CommunicationsKitchener, ON, CA
Full-time +2

Our branded retail team is at the heart of our success.We represent the welcoming spirit of our company.Our retail teams are outgoing and approachable individuals who understand how our products an... Show more

Store Associate

Giant TigerKitchener , Ontario, Canada
Full-time +2

At Giant Tiger, our mission is simple: help Canadians save more every day.We’re a Canadian institution rooted in our communities and built on 60+ years of success.Our store teams are the heart of o... Show more

Retail Associate - Conestoga

AritziaWaterloo, ON , CanadaConestoga
Part-time

SAs a Boutique Associate, you will: .Support the Service Counter team to enable efficient and elevated experiences.Support the Atelier team to enable Everyday Luxury experiences.Curate our merchand... Show more

People also ask
Bilingual French Customer Service Advisor

Bilingual French Customer Service Advisor

Hinduja Global SolutionsWaterloo, Ontario, Canada
3 days ago
Job type
  • Full-time
Job description
Bilingual French Customer Service Advisor

Job Description:

As a Bilingual French and English Customer Service Advisor, you'll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people's day! We'll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You'll field customer inquiries, identify the unique needs of each customer, match customers with products and services that meet their needs, exercise emotional intelligence, and improve the overall customer experience! So, what does a day in life for a Customer Service Advisor look like?

Key Responsibilities:
  • Communicate with customers through inbound calls, chats and emails that have questions about the products and services offered. Agents should be abreast with changing technology and procedures to be able to educate the customer of the value of the services provided, ways to optimize and maximize service usage and retain customer.
  • Identify customer needs through active listening to answer questions, assist with troubleshooting, or make product recommendations based on the customers' needs.
  • Troubleshoot and resolve product malfunctions that customers might have in a timely and effective manner using tools and techniques defined by the client.
  • Take a consultative approach with customers who are experiencing problems by owning the issue and resolution.
  • Assisting with product information, registrations, warranties, returns, questions regarding the websites, and reviewing promotions
  • Use multiple computer systems to research products, services, common problems and solutions offered. Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time
  • Creating a "WOW" factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
  • Regular 1:1 coaching session with your supervisor to ensure you meet key performance indicators

What are we looking for?

So, what really makes a great Customer Service Advisor? Think of yourself as a product expert and problem solver that provides a consultative approach to issue resolution. If you're compassionate, energetic, bold, and want to work in a customer-centric role with an amazing opportunity to make an impact on people'slives, you'll love this role!

Education & Experience
  • You're at least 18 years of age
  • You must be physically able to work in the Waterloo, Ontario Office
  • You have a High School Diploma or equivalent
  • You have at least 6 months of customer service experience and you understand the value of coaching / feedback
  • You have experience writing emails
  • You have chat experience including messaging applications or online chat platforms

Skills & Abilities:
  • You have excellent Canadian French and English communication skills, both oral and written. Native C1 level.
  • You have experience troubleshooting issues and understand the importance of owning the resolution for the customer
  • Demonstrate a caring, supportive and friendly nature in every interaction with the upmost conOidence and urgency
  • You're results oriented and comfortable providing customers with recommendations and solutions
  • You have excellent time management skills

Working Conditions:
  • You can work between the hours of 9:00 AM and 6:00 PM EST Monday through Sunday but have some flexibility as business needs may change
  • You're computer savvy, comfortable sitting at a desk and working with multiple monitors
  • You're results oriented and comfortable providing customers with recommendations and solutions
  • You have excellent time management skills

Why Choose Us?

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving hundreds of the world's leading brands, HGS is the perfect place to build your future!

Plus, working with HGS comes with benefits like:
  • $24 hourly and overtime opportunities
  • Best in class medical, dental, vision benefits
  • Refer-A-Friend
  • Employee assistance programs
  • Flexible Schedule Options
  • Career advancement in a fast-growing organization
  • People focused environment where you'll make lifetime connections and friendships

HGS may use automated tools or AI-assisted technologies to screen applications and assess qualifications. We use AI technologies as part of our recruitment process to help standardize screening, reduce potential human bias, and improve the accuracy and fairness of our assessments. All automated results are reviewed by human decision-makers. If you have questions or wish to request human-only review of your application, please contact talk2us@teamhgs.com . Personal information is handled in accordance with applicable privacy laws.

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