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Last updated: 2 hours ago
Senior Coordinator

Senior Coordinator

Axis Therapy & PerformanceMarkham, ON, CA
Full-time
Quick Apply
Client Coordinators + Lead Coordinator (if applicable).Salary (Remuneration TBD based on experience).You meet all the criteria outlined for the Lead Coordinator role. You have demonstrated exception...Show moreLast updated: 9 days ago
Logistics Coordinator

Logistics Coordinator

Super Ming Trading Inc.Richmond Hill, York Region, CA
Full-time +1
Canadian wholesale supplier and offers a wide range of vaping supplies.The Company has a job opening for a Logistics Coordinator (13201). This is a permanent full-time position that coordinates and ...Show moreLast updated: 30+ days ago
  • New!
Sales Coordinator

Sales Coordinator

Marriott Hotels ResortsMarkham, Ontario, Canada
Full-time
Perform general office duties to support Sales & Marketing (e.Prepare sales-related documents throughout the sales process (e. Promote awareness of brand image internally and externally.Gather m...Show moreLast updated: 2 hours ago
Proposal Coordinator

Proposal Coordinator

ArcadisMarkham, York Region, CA
Full-time
Arcadis is the world's leading company delivering sustainable design,, and consultancy solutions for natural and built assets. We are more than 36,000 people in over 70 countries, dedicated to impro...Show moreLast updated: 1 day ago
MAC Coordinator

MAC Coordinator

Cushman & WakefieldMarkham, Ontario, Canada
Full-time +1
The MAC Coordinator supports the day-to-day management of Moves Adds and Changes (MAC) across assigned sites.This role ensures all MAC activities from small furniture orders to larger group moves ...Show moreLast updated: 14 days ago
Aquatic Coordinator

Aquatic Coordinator

City of Richmond HillRichmond Hill, York Region, CA
Full-time
Select how often (in days) to receive an alert : Create Job Alert.Reporting to the Manager, Aquatics, Fitness, Skating, the Aquatic Coordinator will provide strong leadership and expert guidance to ...Show moreLast updated: 1 day ago
Production Planning & Logistics Coordinator

Production Planning & Logistics Coordinator

Adecco CanadaScarborough, Ontario, Canada
Full-time +2
Quick Apply
Adecco is currently hiring a full-time.Production Planning & Logistics Coordinator.This role ensures accurate planning, timely shipments, and compliance with regulatory requirements while supportin...Show moreLast updated: 30+ days ago
  • Promoted
RMA Coordinator

RMA Coordinator

Warehousing & DistributionScarborough, ON, Canada
Full-time
We are seeking a highly organized and detail-oriented RMA Coordinator to join our team.The ideal candidate will manage the return of defective or damaged products, ensuring efficient and accurate p...Show moreLast updated: 30+ days ago
  • Promoted
Purchasing Coordinator

Purchasing Coordinator

JL InternationalRichmond Hill, ON, Canada
Full-time
POSITION TITLE : Purchasing Coordinator Department / Agency : ...Show moreLast updated: 30+ days ago
Sales Coordinator

Sales Coordinator

Premier EquipmentWhitchurch-Stouffville, ON, CA
Full-time
Port Perry, ON, Stouffville, ON.Premier Equipment is a full-service John Deere dealership specializing in agriculture, lawn and commercial grounds care and compact construction equipment.With herit...Show moreLast updated: 30+ days ago
Education Coordinator

Education Coordinator

Oxford Learning Centres Inc.Whitchurch-Stouffville, ON, CA
Full-time
Full-Time Education Coordinator Wanted.Want to add rockstar to your job title? Searching for more meaning in your career? Look no further!. Gain valuable teaching experience! Work with kids and thei...Show moreLast updated: 1 day ago
Purchasing Coordinator

Purchasing Coordinator

CB CanadaMarkham, Ontario, Canada
Permanent
Robert Half is seeking an experienced and highly skilled Purchasing Coordinator to join our team.Under minimal supervision, the Purchasing Coordinator will perform all duties related to purchase or...Show moreLast updated: 30+ days ago
  • Promoted
Project Coordinator

Project Coordinator

Energy Network ServicesRichmond Hill, ON, Canada
Full-time
ENS) is looking for an experienced and detail-oriented Project Coordinator to oversee and direct aspects of construction Lighting and EV Charging infrastructure projects from conception through to ...Show moreLast updated: 30+ days ago
Project Coordinator

Project Coordinator

CSCL Career SiteMarkham, Ontario, Canada
Full-time
Project Coordinator Build Your Career with an Industry Leader!.Join a respectful and collaborative team in the Cathodic Protection industry where growth is supported your potential is valued and y...Show moreLast updated: 25 days ago
  • New!
Marketing Coordinator

Marketing Coordinator

Omnify - Home of LumiSheetMarkham, York Region, CA
Full-time
Omnify Lighting is a North American leader in LED backlighting solutions for retail, commercial, and architectural environments. Our patented LumiSheet™ technology and custom lighting systems suppor...Show moreLast updated: 14 hours ago
Marketing Coordinator

Marketing Coordinator

OmnifyMarkham, Ontario, Canada
Full-time
We are seeking a highly organized.This role is ideal for someone who enjoys project coordination problem-solving and supporting cross-functional marketing initiatives.Marketing & Content Suppor...Show moreLast updated: 25 days ago
Bilingual Sales Coordinator

Bilingual Sales Coordinator

MT TalentVaughan, Ontario
Full-time +1
Quick Apply
Bilingual Sales Coordinator (English / French).Vaughan, ON (On-Site | 8 : 00 AM – 4 : 00 PM).We are a strategic recruitment agency specializing in connecting skilled professionals with top employers acro...Show moreLast updated: 30+ days ago
Accounting Coordinator

Accounting Coordinator

Inviro Engineered SystemsScarborough, ON, CA
Full-time
Quick Apply
Accounting Coordinator Full Time Are you a motivated and passionate individual, eager to advance your career?.As one of Canada’s leading Mechanical / Electrical engineering firms, INVIRO is loo...Show moreLast updated: 30+ days ago
  • Promoted
Logistics Coordinator

Logistics Coordinator

The Mason GroupNorth York, ON, Canada
Full-time
Full-service audio-visual production company specializing in delivering customized AV solutions for corporate events, concerts, festivals, private functions, and experiential marketing campaigns.Fu...Show moreLast updated: 30+ days ago
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Senior Coordinator

Senior Coordinator

Axis Therapy & PerformanceMarkham, ON, CA
9 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Senior Coordinator

Role Description

Reports to :

  • Regional Coordinator

Direct reports :

  • Client Coordinators + Lead Coordinator (if applicable)
  • Compensation :

  • $50,000-$58,000 / year
  • Who You Are

  • You meet all the criteria outlined for the Lead Coordinator role
  • You have demonstrated exceptional leadership and organizational abilities, including overseeing cross-location initiatives.
  • You possess the ability to balance the operations, culture, and performance metrics of two clinics simultaneously.
  • You excel in fostering collaboration between clinic teams and promoting brand consistency.
  • You have a track record of managing multiple priorities effectively and a proactive approach to problem-solving.
  • Qualities

  • Understand and embody the Axis vision, mission and values to deliver the Axis experience
  • Ability to work independently with minimal supervision as well as within a team
  • Excellent attendance and punctuality
  • Exceptional organizational & multi-tasking skills to ensure quality services are provided
  • Drive to work hard, take initiative, and hustle
  • Strong sales, communication and customer service skills
  • Focused on the growth and development of the team as a whole
  • Open-minded and adaptable to new workflows and business initiatives
  • Excellent work ethic with strong interpersonal and time management skills
  • Proven ability to affect change and lead a team
  • Primary Objectives

    The Senior Coordinator role encompasses the objectives of the Lead Coordinator role, with additional responsibilities to :

  • Leadership Across Clinics : Ensure consistency in operations, client experience, and team performance across two clinics, ensuring all targets are being met.
  • Strategic Planning : Collaborate with Regional Coordinator and Clinic Directors to set and achieve goals for both clinics.
  • Team Development : Mentor and support Lead Coordinators (if applicable), ensuring they meet performance expectations and maintain high morale.
  • A. Leadership

    Everything outlined in the Lead Coordinator role, plus :

  • Coordinate workflows and communication between the two clinic teams to ensure alignment with Axis standards.
  • Conduct weekly check-ins with the Lead Coordinators and / or Client Coordinators at each clinic to monitor progress and address challenges.
  • Lead team-building efforts across locations to promote cohesion and a unified culture.
  • Act as the main point of contact for cross-clinic operations, projects, and initiatives.
  • B. Client Experience Journey

    Accountability of ALL client coordinators as it relates to :

  • Greet all clients with high energy and enthusiasm
  • Develop rapport with clients during initial phone calls, showing empathy and getting them excited about their treatment
  • Welcome all clients by providing world class customer experience by showing high energy and enthusiasm. Provide assistance and interact with clients using the “Grandmother visits” mentality
  • Act as the source of information for clients : location(s), services, physical therapists, events, coverage, price
  • Ensure front desk décor, cleanliness, and setup is top notch
  • Engage with clients once their treatment is complete, and ask how their treatment was. If positive, ask clients to provide a review on Google if they haven't already, and send review link via email
  • Ensure clients book out their future treatments as per their treatment plan.
  • Remind clients the importance of staying committed to their treatment plan to reach their goals and the benefit of booking out treatments in advance to get the time that best works with their schedule, reiterating how busy the therapists can get
  • Graduate – celebrate when clients complete their plan of care and / or convert to maintenance
  • Perform excellent customer service in the form of call backs for fall off clients, ensuring clients on waitlists are booked when space becomes available and rescheduling clients when necessary
  • Participate in community outreaches and business development initiatives to generate new assessments and revenue growth
  • C. Feedback

  • Weekly meetings with Regional Coordinator to discuss wins and challenges
  • Participate in ongoing mentorship and educational workshops
  • D. Clinic Space

  • Report any issues with the physical space of the clinic to the Clinic Director
  • Ensure Front desk and client waiting area are clean, organized, and presentable
  • Ensure treatment rooms, kitchen, and exercise area are clean, organized, and presentable
  • Ensure Products are stocked, organized, and presentable
  • Ensure floors are clean, garbage is taken out, and space is sanitized regularly
  • E. Operations

  • Completion of SC digital checklist
  • Weekly Scoreboard
  • Oversee front desk phone performance, email management, and walk-in procedure
  • Ensure compliance with Client experience operations – Winback calls, Retention calls, Confirmation calls, Reviews, Client Satisfaction survey, New client Registry, etc.
  • Oversee scheduling of Client appointments, invoicing, collections, outstanding payments
  • Direction procedures related to specific programs and Client types (WCB, WSIB, MVA, etc.)
  • Schedule and review reported hours for cc team
  • Payment reconciliation & outstanding billings
  • Payment reconciliation audits
  • Recruitment, interviewing and onboarding of future cc’s
  • Generate & monitor all callback / cancellation / confirmation call logs
  • Monthly compensation and invoice reports for all staff (CCs and PTs)
  • Inventory management - ordering of stock & supplies
  • F. Marketing

  • Promote Brand Loyalty on personal social media pages (i.e reposts, booking links, etc.)
  • Participating, co-ordinating, assisting with outreach programs
  • Requirements

    Overall Role Requirements

    The Senior Coordinator oversees front desk operations, client experience, and team performance across two Axis Therapy & Performance clinic locations (Scarborough and Markham) . This role ensures consistency in operations, culture, and brand standards while supporting daily clinic performance and growth.

    The Senior Coordinator is required to regularly travel between both clinic locations , maintain a strong on-site presence, and act as the primary link between clinic teams, Clinic Directors, and the Regional Coordinator.

    This role requires the ability to :

  • Lead, support, and hold accountable Client Coordinators and Lead Coordinators (if applicable)
  • Maintain a consistent, high-quality Axis client experience across both clinics
  • Manage multiple priorities, workflows, and performance metrics simultaneously
  • Communicate clearly, problem-solve proactively, and drive operational improvements
  • Support business development, client retention, and community outreach initiatives
  • This is a hands-on leadership role requiring strong organization, adaptability, and ownership to deliver a seamless Axis experience across both locations.

    Benefits

    Role Benefits

  • Full-time hours
  • Salaried position
  • Comprehensive benefits package
  • Paid vacation
  • Opportunity for leadership growth within a multi-location clinic environment
  • Direct involvement in strategic operations and team development