Customer support Jobs in Hamilton, ON

Support Worker Permanent, Part-time Build your career where you truly belong — welcome to Umbrella Family.

For over 35 years, we’ve been a trusted leader in early childhood education, powered by passionate staff who make a real impact every day.

At Umbrella Family, you’re supported, heard, and empowered to grow in a collaborative environment designed to help you thrive.

Join a workplace that values your contributions and celebrates the connection you make with children and their families.

This isn’t just a job — it’s your opportunity to be part of something special.

Internal Posting Date: 09/23/2026 Internal Closing Date: 09/29/2026 Target Start Date: 10/13/2026 Internal applicants, please submit your application through this job posting by 12:00PM on 09/29/2026 Location: Ray Lewis; 27 Jessica Street, Hamilton, ON L8W 4A1 Total Hours per Week: 26.25 Schedule: Monday to Friday - 7:00AM to 9:30AM and 3:15PM to 6:00PM Pay Rate (per Collective Agreement, includes wage grants): $21.79 per hour About the Role As a Support Worker , you will provide support for children with physical, behavioural, or mental health challenges in our childcare and school-age programs.

Your role is essential in helping children succeed in a safe, nurturing, and structured environment, while working collaboratively with families, teachers, and colleagues.

Your work ensures smooth transitions, consistent routines, and individualized support that enables each child to thrive.

Qualifications Related experience supporting children with diverse abilities and behaviours Knowledge of strategies for positive behaviour guidance and self-regulation support Ability to work collaboratively with families, educators, and school partners Familiarity with Individual Education Plans (IEPs) and implementing individualized strategies Excellent problem-solving, communication, and interpersonal skills Flexibility to adapt to varying schedules and responsibilities Patience, empathy, and passion for supporting children and their families Certifications: Standard First Aid with CPR Level C Satisfactory Vulnerable Sector Police Check Proof of up-to-date immunizations (TB, Tetanus, MMR) Key Responsibilities: Provide support to children with physical, behavioural, or mental health challenges Support daily routines, including meal/snack times, transitions, and school pick-ups/drop-offs Assist children with self-regulation, social skills, and behavioural guidance according to individualized strategies Communicate and collaborate with parents, school staff, and colleagues to ensure consistent support and smooth transitions Implement Individual Education Plans (IEPs) or individualized strategies as required Observe, document, and report on children’s progress and needs Support a safe, inclusive, and structured learning environment Assist with classroom or program activities as required, while providing personalized support for assigned children Adapt to the needs of multiple children or classrooms as required by the centre Why Join Umbrella Family?

Comprehensive benefits package Robust retirement plan with employer matching Access to Employee Assistance Program Unionized environment supporting work-life balance Generous vacation and sick time entitlements Priority childcare placement for employees’ children Positive, collaborative, and supportive work environment How to Apply If you are enthusiastic about supporting children, colleagues, and your community, we invite you to apply!

Please submit your application through this link and become part of a team where your work truly matters.

Welcome to Umbrella Family — where every role makes a difference.

Commitment to Accessibility We are committed to providing accommodations in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) .

Please let us know if you require accommodations during the hiring process.

Recruitment Process Disclosure This organization does not use artificial intelligence (AI) systems or automated decision-making technologies in the screening, assessment, or selection of applicants for employment.

All applications are evaluated exclusively through a human review process conducted by our Human Resources personnel and hiring managers.

This job posting is for an existing vacancy within the organization.

• Powered by JazzHR