Customer support • calgary ab
AVEVA is a global leader in industrial software.Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and min... Show more
Employment Type: Regular Full-Time.Work Model: Hybrid (2 days in office).Language: English is required, French is an asset.Additional Information: This/these role(s) is/are currently vacant.We are ... Show more
Resicare Society of Calgary consists of a team of professionals who are dedicated and committed to providing comprehensively integrated and high-quality support services to disabled individuals.We ... Show more
Our kitchens provide a platform to showcase your existing skills while also cultivating new ones.We prioritize the thorough training of all team members in every aspect of our back-of-house operati... Show more
To provide accurate information and assistance to customers requiring direct customer interface.To perform administrative duties necessary for efficient operations.Promotes continued sales and gene... Show more
To provide accurate information and assistance to customers requiring direct customer interface.To perform administrative duties necessary for efficient operations.Promotes continued sales and gene... Show more
Reporting to the managers of Gastroenterology/Hepatology and GI Central Access Triage, the casual Administrative Support III plays a key role in supporting the delivery of efficient, patient-center... Show more
This is not just an email role.It’s a customer loyalty and retention role, with ownership across email, SMS, push notifications, segmentation, automated journeys, loyalty communications, and custom... Show more
Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management and Accounting software.We are a fast growing... Show more
As one of Canada’s largest and fastest growing cryptocurrency trading platforms, Ndax has set the bar high for the country’s fintech industry and is constantly leading the way in terms of security ... Show more
This bilingual opportunity is also available on MNP’s Postes avec expérience job board in French.Please submit one application only to be considered for this opportunity.Inspirational, innovative a... Show more
Reporting to the Regional Performance Director, the Support Specialist is responsible for providing technical support and assistance to franchisees.Their main role is to help users troubleshoot and... Show more
Calibri,sans-serif"><span style="color:#2e74b5"><span style="font-weight:700"><span style="font-style:normal"><span style="text-decor... Show more
At Bells of Steel, our mission is to make fitness and strength training approachable, affordable, and fun.We design and manufacture high-quality strength and exercise equipment for home gym owners ... Show more
Working under the general direction of the area supervisor, the Booking Clerk performs reception, bookings and other clerical duties for the Diagnostic Imaging department located at Foothills Medic... Show more
Have you worked with individuals experiencing mental health barriers, homelessness, and poverty in the past? Are you a person with lived experience looking to contribute to the learning and growth ... Show more
We provide comprehensive daycare, preschool, and before- and after-school programs within state-of-the-art facilities designed to cultivate an inclusive, stimulating, and active environment.Our inq... Show more
Our values are at the core of everything we do!.Stay hungry and act with urgency.For employees, partners and community.We work with great people and expect a lot from them.We are one of Western Can... Show more
As an SAP Maintenance Support Technician, you will provide end-user support for maintenance work management processes, optimize SAP workflows, deliver user training, develop reporting solutions, an... Show more
Step into the wealth management industry with one of the world's largest investment firms.If you are looking to accelerate your career in Finance, gain exposure to top-tier wealth management practi... Show more
AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.
We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.
If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at .
For more information about our privacy policy and how to manage cookies, visit our .
Technical Support Engineer - Calgary, Alberta, Canada
Full Time- Hybrid (2-3 days onsite) (9:00 am - 6:00 pm Shift)
This is an entry-level position intended for individuals with some experience triaging, reproducing, and resolving complex application issues related to products, product configurations, and custom code developed and delivered to customers.
Key responsibilities
Serve as a Technical Support Engineer/Analyst, providing support for all product technical issues.
Perform triage, troubleshooting, testing, analysis, and diagnosis of product-related issues, including custom applications and integrations.
Document all activities, findings, and resolutions thoroughly within the case management system.
Provide effort estimates for anticipated work and customer requests.
Deploy workarounds and hotfixes to mitigate product-related issues and maintain system availability.
Implement fixes, enhancements, and workarounds for issues related to custom-developed code.
Gather and document requirements for custom code changes and perform feasibility assessments.
Ensure system and technical documentation remains accurate, complete, and up to date.
Collaborate proactively with Support team members to promote best practices in troubleshooting, solution maintenance, and knowledge sharing.
Partner with R&D, and Project delivery Services teams as needed to resolve complex customer issues.
Participate in domestic and international travel, as required, for training, customer support, or support-related activities
Essential requirements
Adaptability and flexibility in dynamic environments.
Customer-oriented mindset with a focus on delivering value.
Strong written and verbal communication skills, with fluency in English as a first or second language.
Proven ability to manage multiple priorities effectively.
Self-motivated with a passion for continuous learning.
Results-oriented approach to problem-solving and task execution.
Demonstrated independence and sound decision-making skills.
A collaborative mindset and ability to work effectively within a team toward shared goals.
Desired skills
Proficiency in the software development lifecycle, including design documentation, coding, and testing.
Strong triage, troubleshooting, and issue replication capabilities.
Solid understanding of Microsoft Windows and Server operating systems.
Experience with Microsoft Visual Studio, including development in VB.NET and/or C#.
Familiarity with source code version control systems, such as Mercurial (SCM).
Proficient in Microsoft SQL Server development tools and languages, including SQL, PL/SQL, and T-SQL.
Experience with SQL Server database administration and reporting services.
A sound understanding of distributed solution architectures.
Knowledge of Enterprise SCADA (OASyS) product is an asset
Commercial at AVEVA
Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions.
If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team.
Find out more:
