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Customer assistant Jobs in Kitchener, ON

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Customer assistant • kitchener on

Last updated: 3 days ago

Bilingual French Customer Service Advisor

Hinduja Global SolutionsWaterloo, Ontario, Canada
Full-time

Bilingual French Customer Service Advisor.As a Bilingual French and English Customer Service Advisor, you'll have the ability to work in a collaborative and engaging environment with one goal, maki... Show more

 • Promoted

Customer Solutions Specialist

easyhomeKitchener, Ontario, Canada
Full-time

Join easyhome — Canada’s largest lease-to-own business and a proud part of the .At goeasy, our people and culture are the heartbeat of everything we do, and we’re prou... Show more

Administrative Assistant

Antec Appraisal GroupWaterloo, ON, CA
Full-time

Antec Appraisal Group is a leading provider of independent, professional real estate valuation, appraisal and consulting services for Southern Ontario.We are committed to providing our clients with... Show more

Restaurant assistant manager

Tim hortonsKitchener, ON, Canada
Permanent

Hours: 30 to 35 hours per week.Education: Secondary (high) school graduation certificate.Experience: 7 months to less than 1 year.Analyze budget to boost and maintain the restaurant's profits.Plan ... Show more

Customer Service Assistant

HRS Talent SolutionsKitchener, ON, Canada
Full-time
Quick Apply

Entry-Level Customer Support & Service Coordination Role.We are currently hiring for a Customer Service Assistant position for individuals who are professional, dependable, and able to support ... Show more

Customer Service Representative - Remote

Tim's FinancialWaterloo, Ontario
Remote
Full-time

Our Customer Experience team is a group of top performers who work in a highly collaborative setting to ensure advancement of our systems and delivery of the highest quality experience.Think of it ... Show more

Assistant Shift Engineer

Stoakley-Stewart ConsultantsGreater Kitchener Area
Full-time

This role is ideal for someone who holds a 4th Class ticket, or is close to obtaining one, and wants more than textbook knowledge.You will see how a steam facility operates in real time.You will su... Show more

Customer Service Representative

Farm Boy Inc.Kitchener, Ontario, Canada
Part-time

Be part of what makes us different.You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking it... Show more

Virtual Assistant

ADF Medical Services Inc.Kitchener, ON, CA
Remote
Full-time +1
Quick Apply

We're hiring an organized and proactive.If you're a self-starter with great multitasking skills and a knack for keeping things running smoothly — this role is for you.Administrative & Operation... Show more

Assistant Manager

Tim HortonsKitchener, ON
Full-time

In 1964, the first Tim Hortons® restaurant in Hamilton, Ontario opened its doors and Canadians have been ordering Tim Hortons iconic Original Blend coffee, Double-DoubleTM coffees, Donuts and Timbi... Show more

Customer Service Agent - 50k-60k/Year - Remote

Spade RecruitingKitchener, Ontario
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Assistant, Legal

DefinityWaterloo, ONT, Canada
Temporary

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Assistant Manager

Access StorageL240 - Kitchener Overland
Full-time +1

No Management Experience Required.Pay: $18/hr (up to $35,360/year) + Bonus Ability + Benefits.Our passion is people! Our culture of continuous improvement paves the way to support you in your succe... Show more

Remote Customer Service Sales

HMG CareersWaterloo, Ontario
Remote
Full-time
Quick Apply

This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ... Show more

Nanny Wanted - Experienced Nanny/Mother’s Assistant Needed In Waterloo, On $22/Hour Flexible Hours

CanadianNanny.caWaterloo, Ontario, Canada
Full-time

Are you an experienced nanny/mother’s assistant looking for work in Waterloo, Ontario? Our family is seeking a reliable and caring person to join us.We have young children, including an infant and ... Show more

 • Promoted

Customer Service Representative

Randstad CanadaWaterloo, Ontario, CA
Full-time +1
Quick Apply

Are you ready to be the reassuring voice millions of Canadians trust? We are seeking a Client Care Representative (English) to join our dynamic Contact Centre team as a Client Wellness Champion, pr... Show more

Assistant Manager

MoxiesKitchener, ON, CA
Full-time

Are you a highly skilled and motivated individual looking for an immediate opportunity in the Food & Beverage industry? Do you thrive in a dynamic and fast-paced environment?.As Assistant Manager, ... Show more

Administrative Assistant

AECOMKitchener, Ontario, Canada
Full-time

Team Managers, Lead Engineers, Project Managers, and staff across multiple business lines.This role supports various teams, ensuring efficient daily operations, high-quality documentation, and effe... Show more

Customer Success Manager

The DescartesWaterloo, ON, CA
Full-time

Descartes Unites the People and Technology that Move the World.The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.By combinin... Show more

People also ask
Bilingual French Customer Service Advisor

Bilingual French Customer Service Advisor

Hinduja Global SolutionsWaterloo, Ontario, Canada
3 days ago
Job type
  • Full-time
Job description
Bilingual French Customer Service Advisor

Job Description:

As a Bilingual French and English Customer Service Advisor, you'll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people's day! We'll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You'll field customer inquiries, identify the unique needs of each customer, match customers with products and services that meet their needs, exercise emotional intelligence, and improve the overall customer experience! So, what does a day in life for a Customer Service Advisor look like?

Key Responsibilities:
  • Communicate with customers through inbound calls, chats and emails that have questions about the products and services offered. Agents should be abreast with changing technology and procedures to be able to educate the customer of the value of the services provided, ways to optimize and maximize service usage and retain customer.
  • Identify customer needs through active listening to answer questions, assist with troubleshooting, or make product recommendations based on the customers' needs.
  • Troubleshoot and resolve product malfunctions that customers might have in a timely and effective manner using tools and techniques defined by the client.
  • Take a consultative approach with customers who are experiencing problems by owning the issue and resolution.
  • Assisting with product information, registrations, warranties, returns, questions regarding the websites, and reviewing promotions
  • Use multiple computer systems to research products, services, common problems and solutions offered. Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time
  • Creating a "WOW" factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
  • Regular 1:1 coaching session with your supervisor to ensure you meet key performance indicators

What are we looking for?

So, what really makes a great Customer Service Advisor? Think of yourself as a product expert and problem solver that provides a consultative approach to issue resolution. If you're compassionate, energetic, bold, and want to work in a customer-centric role with an amazing opportunity to make an impact on people'slives, you'll love this role!

Education & Experience
  • You're at least 18 years of age
  • You must be physically able to work in the Waterloo, Ontario Office
  • You have a High School Diploma or equivalent
  • You have at least 6 months of customer service experience and you understand the value of coaching / feedback
  • You have experience writing emails
  • You have chat experience including messaging applications or online chat platforms

Skills & Abilities:
  • You have excellent Canadian French and English communication skills, both oral and written. Native C1 level.
  • You have experience troubleshooting issues and understand the importance of owning the resolution for the customer
  • Demonstrate a caring, supportive and friendly nature in every interaction with the upmost conOidence and urgency
  • You're results oriented and comfortable providing customers with recommendations and solutions
  • You have excellent time management skills

Working Conditions:
  • You can work between the hours of 9:00 AM and 6:00 PM EST Monday through Sunday but have some flexibility as business needs may change
  • You're computer savvy, comfortable sitting at a desk and working with multiple monitors
  • You're results oriented and comfortable providing customers with recommendations and solutions
  • You have excellent time management skills

Why Choose Us?

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving hundreds of the world's leading brands, HGS is the perfect place to build your future!

Plus, working with HGS comes with benefits like:
  • $24 hourly and overtime opportunities
  • Best in class medical, dental, vision benefits
  • Refer-A-Friend
  • Employee assistance programs
  • Flexible Schedule Options
  • Career advancement in a fast-growing organization
  • People focused environment where you'll make lifetime connections and friendships

HGS may use automated tools or AI-assisted technologies to screen applications and assess qualifications. We use AI technologies as part of our recruitment process to help standardize screening, reduce potential human bias, and improve the accuracy and fairness of our assessments. All automated results are reviewed by human decision-makers. If you have questions or wish to request human-only review of your application, please contact talk2us@teamhgs.com . Personal information is handled in accordance with applicable privacy laws.

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