Are you ready to be the reassuring voice millions of Canadians trust? We are seeking a Client Care Representative (English) to join our dynamic Contact Centre team as a Client Wellness Champion, providing essential service to clients and providers regarding our Group Benefit products.
Why You'll Love Working with Us:
* Weekday Schedule: Enjoy a Monday to Friday work week with shifts between 8 AM and 8 PM. Shifts vary from 8AM to 8PM and require full availability between these hours.
* Work-Life Balance: This is a hybrid position requiring working from the office at least 2 times per week. Quantity and fixed days per week subject to review.
Position: Customer Service Representative
Shift: Full-Time
Salary: Competitive payrate
Contract - 6 months (potential contract to hire)
Location: Hybrid role meaning work site is Waterloo King on Wed+Thurs, WFH M-T-F
Daily Work hours (e.g. 9 am – 5 pm): Can be any 8-hr shift between 8am-8pm (8-4, 9-5, 10-6, 12-8)
Advantages
Hybrid role
6 months contract
Possibility of extension
Potential contract to hire
Full time hours
Responsibilities
- Our supportive leaders are looking for talented customer service individuals that will:
- Help Clients and advisors with questions about our products, services, policies and claims through inbound calls.
- Analyze and find solutions to client problems in a friendly and proactive way.
- Provide Clients and advisors with additional information on products & services in support of their financial and health goals.
- Ensure our Clients and advisors have the right information taking the right amount of their time.
Qualifications
- You are customer service oriented, tech-savvy, like to solve problems and thrive in a fast-paced environment.
- You possess strong written and verbal skills, with ability to identify the reason for the call and relay accurate information in a clear and understandable format
Assets:
- Previous customer service or call centre experience
- Previous experience with current systems/programs
- Overtime may be required based on service demands
Must be able to obtain Reliability Status through the Government of Canada (includes a background check with fingerprinting by the RCMP).
Summary
If you are a compassionate and skilled professional seeking a challenging and rewarding career, we encourage you to apply. Join this team and contribute to a positive impact on the lives of others.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
Customer Service Representative • Waterloo, Ontario, CA
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