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Crm analyst • toronto on
CRM User Support Analyst
CB CanadaToronto, Ontario, CanadaCRM Functional Analyst
Exposant 3Toronto, Ontario, .CA- Promoted
Senior Systems Analyst (Dynamics 365 CRM / ERP)
Doane Grant Thornton LLPToronto, ON, Canada- Promoted
Presales Consultant - CRM
ROSSOld Toronto, ON, Canada- Promoted
CRM Program Director
CapgeminiToronto, ON, Canada- Promoted
CRM Marketing Coordinator
FanDuelToronto, ON, CanadaRQ09123 Solutions Designer - CRM
Randstad CanadaNorth York, Ontario, CA- Promoted
Website and CRM
freelance.caToronto, Canada- Promoted
Solutions Designer - CRM
InfoempregosToronto, ON, Canada- Promoted
Workday Analyst - Technical
Tenth Revolution GroupToronto, ON, Canada- Promoted
Senior Systems Analyst (Dynamics 365 CRM / ERP)
Grant ThorntonToronto, ON, CanadaBusiness Analyst (Equity Products CRM project)
International Financial GroupToronto, Ontario- Promoted
Specialist, CRM Communications
Bell CanadaToronto, ON, Canada- Promoted
Specialist, CRM Communications
EPIC Information Solutions Inc.Toronto, ON, Canada- Promoted
CRM Program Director
JoobleToronto, ON, Canada- Promoted
- New!
Program Manager - CRM
PublicisgroupeToronto, ON, Canada- Promoted
Program Manager - CRM
Publicis GroupeToronto, ON, Canada- Promoted
Director Analyst, Enterprise CRM Application Strategy for Leadership (Remote Canada)
GartnerToronto, ON, Canada- Montreal, QC (from $ 91,047 to $ 149,301 year)
- Greater Sudbury, ON (from $ 90,000 to $ 146,250 year)
- New Westminster, BC (from $ 59,329 to $ 146,056 year)
- Regina, SK (from $ 40,608 to $ 141,375 year)
- Ottawa, ON (from $ 89,925 to $ 140,923 year)
- North York, ON (from $ 74,000 to $ 140,416 year)
- Vancouver, BC (from $ 82,500 to $ 139,322 year)
- Calgary, AB (from $ 87,972 to $ 137,277 year)
- London, ON (from $ 122,989 to $ 136,701 year)
- Old toronto, ON (from $ 81,250 to $ 136,093 year)
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CRM User Support Analyst
CB CanadaToronto, Ontario, Canada- Full-time
CRM User Support Analyst
On behalf of our client in the Banking Sector, PROCOM is looking for a CRM User Support Analyst.
CRM User Support Analyst – Job Description
Direct Support of Users in the Use of CRM Applications
Communicating with Users across capital markets with various stakeholders
Responds to requests for assistance in the use of the applications via email or phone
Accountable for the resolution of issues raised by users
Collaborating with Technology, investigates problems and recommends / implements solutions
Completes data work for projects, including data cleanup and maintenance
Develops and maintains data cleansing
Maintains status of user requests as part of the CM CRM Support model
Translation of Business Requirements into Appropriate Application Functionality, Identifies / assesses / documents business and user requirements and communicates these to the CRM team
Support of Users through Ad Hoc Reporting
Responds to user requests for help on existing requests
Works closely with Business & Client Analytics teams to action or fulfill reporting requests
Impacts the user adoption, and quality of the application being delivered to a large user population
Expanding the user platform and use of CRM technology will enhance CM team productivity
CRM User Support Analyst – Mandatory Skills
Knowledge of CRM, or Capital Markets Data
University degree / college diploma or equivalent specializing in business or technology
3-5 years of general business experience
Previous experience in a user support role
Verbal and written communication skills, attention to detail, customer service and interpersonal skills.
Motivated Team Player
Ability to ask questions when in doubt
Hard Working with effective communication
CRM User Support Analyst - Nice to Have Skills
Ability to work independently and manage one's time
Experience with Sales Force is an asset
Capital Markets data knowledge desirable
Previous experience with computer applications, such as Microsoft Word and Excel, good excel skills
CRM User Support Analyst - Assignment Start Date
ASAP – 13 months to start
CRM User Support Analyst - Assignment Location
Toronto, ON (hybrid)