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Client success manager Jobs in Toronto, ON
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Client success manager • toronto on
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Client Success Manager
DoormatToronto, ON, Canada- Promoted
Client Success Relationship Manager
ADPToronto, ON, CanadaSenior Manager of Client Success
OceanMDToronto, ON, CA- Promoted
Director, Client Success
ZayZoonToronto, ON, CanadaClient Success Specialist
Real Property SolutionsNorth York, Ontario, CAEnterprise Client Success
BroadridgeToronto, ONCustomer Success Manager
Float Financial Solutions Inc.Toronto, ON, CACustomer Success Manager
Crimson EducationToronto, Ontario, CA- Promoted
Client Success Relationship Manager
Agility PR Solutions LLCON, CanadaClient Success Manager
Recruiting In MotionToronto, ON- Promoted
Client Success Manager (Health Systems Partnerships)
MapleToronto, ON, Canada- Promoted
Defined Benefit Senior Client Success Manager- (Virtual)
Alight SolutionsToronto, ON, CanadaCustomer Success Manager
CityliticsToronto, ON, CAManager, Customer Success
CreyosToronto, ON, CACare Success Manager
LotusFlare, Inc.Toronto, CA- Promoted
Director of Client Success
B. Riley FarberToronto, ON, CanadaClient Success Manager - Proficiency In English & Spanish
Kira TalentON, CAClient Success Specialist
AonToronto, Ontario, CanadaCustomer Success Manager
American Income Life AO - Nasir ImodagbeNorth York, ON, CACustomer Success Manager
SysAid TechnologiesToronto, ON, CAClient Success Manager
DoormatToronto, ON, Canada- Full-time
Direct message the job poster from Doormat
Manager, Customer Success Operations at Doormat
About Doormat
Join a fast growing venture-backed startup as a Client Success Manager! Doormat is on a mission to make real estate law simple and we need your help to do it. While a real estate lawyer is required for the large majority of real estate transactions in Canada, the process has seen very little innovation, leaving a client experience that doesn’t match today's expectations. We provide real estate legal services from end-to-end, leveraging a proprietary digital solution that brings transparency and simplicity, alongside an experienced legal team.
About the role
As a Client Success Manager (CSM) at Doormat, you will be responsible for managing the non-legal aspects of our client engagements all the way from initial onboarding through to close. Your primary objective will be to deliver a top tier client experience that is the perfect combination of transparent, efficient, and caring. This will include proactively managing each client engagement, communication and coordination with third parties involved in the engagement, and managing our support channels.
Your key areas of impact will include :
- Account management : Manage the client relationship and engagement from onboarding through to completion and any follow up required.
- Client support : Cover and manage our support channels (phone, email, text, and chat).
- Product insight : Be the voice of the client. As the primary point of contact for our clients, you will inform product development and enhancements that will make the Doormat experience even better.
While the above will be your key areas of responsibility, we’re a small team and everyone plays a role in running the day-to-day of the business. You’ll have the opportunity to get involved in projects related to marketing, finance, company culture, and investor relations, just to name a few. We need someone who can jump into support where needed, even if it’s not expressly outlined in the job description.
You’re a perfect fit for the role if you are :
It would be a bonus if you have :
What else should you know?
Interviewing at Doormat :
Job Application Requirements :
Seniority level
Entry level
Employment type
Full-time
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