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Client success manager • toronto on
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Client Success Manager (CSM)
DXC TechnologyToronto, ON, Canada- Promoted
Client Success & Insights Manager
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Client Success Manager (Toronto-based - Remote)
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Client Success Manager (Toronto-based - Remote)
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Client Success Manager
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Loblaw DigitalToronto, ON, Canada- Promoted
Client Success Manager - Easly
BLANKSLATE PartnersToronto, ON, Canada- Promoted
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Impact ClientsToronto, ON, Canada- Promoted
Manager of Client Operations & Partner Success
SJCToronto, ON, Canada- Promoted
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Flywheel DigitalToronto, ON, Canada- Promoted
Client Success Manager - Easly
Blankslate PartnersToronto, ON, Canada- Saint John, NB (from $ 170,806 to $ 191,738 year)
- Prince Edward, ON (from $ 80,000 to $ 184,274 year)
- Charlottetown, PE (from $ 80,000 to $ 184,274 year)
- Burnaby, BC (from $ 90,449 to $ 183,438 year)
- New Westminster, BC (from $ 58,173 to $ 180,564 year)
- Mississauga, ON (from $ 63,063 to $ 179,812 year)
- Edmonton, AB (from $ 85,000 to $ 179,261 year)
- North Vancouver, BC (from $ 60,000 to $ 179,220 year)
- High Level, AB (from $ 80,000 to $ 178,992 year)
- Vancouver, BC (from $ 60,000 to $ 178,770 year)
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Client Success Manager (CSM)
DXC TechnologyToronto, ON, Canada- Full-time
Join to apply for the Client Success Manager (CSM) role at DXC Technology .
Job Description
DXC Technology (NYSE : DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we
Location : Remote with travel to the client as needed. Willingness to travel 50%, on average, based on the work you do and the clients you serve.
Overview
Client Success Managers (CSMs) are responsible for delivering revenue growth in one or more client accounts. They act as the key representative of the Consulting & Engineering Services (CES) organization for their clients, coordinating all CES activities and personnel within their accounts. CSMs are central to developing and delivering CES strategic objectives and financial goals.
Responsibilities
- Account planning with Market partners leveraging Industry SMEs.
- Generation and management of the sub-$5M pipeline.
- Contract renewal readiness and securing renewals.
- Creating a revenue growth mindset within the CES team for their account.
- Horizon scanning and cross-selling CES offerings.
- Proactive opportunity creation leveraging Consulting Partners, Client Technical Leads, Industry SMEs, and Sales teams.
- Acting as the Voice of the Client within CES.
- Understanding the relationship between client’s externally stated goals, internal programs, and technology activities.
- Expanding and maintaining relationships with key client stakeholders.
- Maintaining industry expertise and understanding market trends and competitors’ activities.
- Approving deals under $5M.
- Accurate revenue and margin forecasting with Market partners.
- Ensuring contractual delivery obligations are met.
- Leading a virtual team of CES personnel working on their account.
- Ensuring client satisfaction with delivered work.
- Interlocking with delivery teams to ensure margin delivery, optimizing onshore / offshore mix, labor pyramid, and automation.
- Delivering fixed-price projects on time, within scope, and budget.
- Driving speed of resourcing.
Requirements
Additional Notes
Must be legally authorized to work in the United States without employer sponsorship, now or in the future.
DXC is an equal opportunity employer committed to diversity and inclusion. We accommodate qualified candidates with disabilities per our policy. For assistance, email AODA Canada Requests.
Beware of recruitment fraud; DXC does not offer employment via social media or request payments from applicants.
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