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Client success manager Jobs in Toronto, ON

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Client success manager • toronto on

Last updated: 2 days ago
  • Promoted
Client Success Manager (CSM)

Client Success Manager (CSM)

DXC TechnologyToronto, ON, Canada
Full-time
DXC Technology (NYSE : DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across...Show moreLast updated: 30+ days ago
  • Promoted
Client Success & Insights Manager

Client Success & Insights Manager

NielsenIQToronto, ON, Canada
Full-time
Candidates must be currently located in the Greater Toronto area (GTA) and be able to travel to client locations across the GTA for in-person meetings as required. Candidates must be currently locat...Show moreLast updated: 30+ days ago
  • Promoted
Asset Owner Index Client Success Manager

Asset Owner Index Client Success Manager

MSCIToronto, ON, Canada
Full-time
The Asset Owner Index Client Success Manager (CSM) team’s primary responsibility is to ensure client satisfaction by resolving issues promptly and offering expert guidance on index methodology and ...Show moreLast updated: 30+ days ago
  • Promoted
Client Success Manager (Toronto-based - Remote)

Client Success Manager (Toronto-based - Remote)

From Day One, Inc.Toronto, ON, Canada
Remote
Full-time
The business landscape is changing fast.From Day One is a media outlet and conference series that helps companies navigate all that change in ways that put people first. Since our beginning in 2018,...Show moreLast updated: 30+ days ago
Sr. Consultant, Client Success

Sr. Consultant, Client Success

VisaToronto, Ontario, Canada
Full-time
Consultant Client Success is an individual contributor responsible for owning the holistic post-sale Client Services relationship for applicable clients and providing operational solutions in suppo...Show moreLast updated: 28 days ago
  • Promoted
Client Success Analyst

Client Success Analyst

YuJa Inc.Toronto, ON, Canada
Full-time
YuJa is looking for talented individuals to work within our Toronto office and play a full-time Client Success Analyst role on our team. Our team is passionate, excited about growth opportunities, a...Show moreLast updated: 2 days ago
  • Promoted
Client Success Manager (Toronto-based - Remote)

Client Success Manager (Toronto-based - Remote)

From Day OneToronto, ON, Canada
Remote
Full-time
Client Success Manager (Toronto-based - Remote).The business landscape is changing fast.From Day One is a media outlet and conference series that helps companies navigate all that change in ways th...Show moreLast updated: 4 days ago
  • Promoted
Client Success Manager

Client Success Manager

MysystelosToronto, ON, Canada
Full-time
Top-performing businesses know that growth comes from consistently showing up at the right moment with the right conversation. That said, replicating and scaling that across every team and client re...Show moreLast updated: 30+ days ago
  • Promoted
Sr. Manager, Client Success

Sr. Manager, Client Success

Loblaw DigitalToronto, ON, Canada
Full-time
Venez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la confiance et l'établissement de liens sont valorisés. Ensemble, façonnons l'avenir du commerce de détail ...Show moreLast updated: 30+ days ago
  • Promoted
Client Success Manager - Easly

Client Success Manager - Easly

BLANKSLATE PartnersToronto, ON, Canada
Full-time
Founded in 2019, Easly is a Canadian alternative lending platform.We specialize in providing non-dilutive financing to companies that receive government tax incentive refunds.We use these tax incen...Show moreLast updated: 30+ days ago
  • Promoted
Client Success Manager

Client Success Manager

EaslyToronto, ON, Canada
Full-time
Get AI-powered advice on this job and more exclusive features.This range is provided by Easly.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Di...Show moreLast updated: 30+ days ago
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Senior Client Success Manager

Senior Client Success Manager

FlexPayToronto, ON, Canada
Full-time
Job Description : \n\nSalary : Who We Are FlexPay is the first to market and global leader in failed payment recovery.Our outstanding success is built upon a solid foundation of exceptional culture, a...Show moreLast updated: 22 days ago
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Client Success Coach (CSM)

Client Success Coach (CSM)

Impact ClientsToronto, ON, Canada
Full-time
We’re looking for a full-time Client Success Coach to join our fast-growing team at Richard Yu’s online education company. Our mission is simple : help everyday people launch impactful on...Show moreLast updated: 3 days ago
  • Promoted
Manager of Client Operations & Partner Success

Manager of Client Operations & Partner Success

SJCToronto, ON, Canada
Full-time
Manager of Client Operations & Partner Success.Manager of Client Operations & Partner Success.Manager of Client Operations & Partner Success. Manager of Client Operations & Partner Success.SJC stand...Show moreLast updated: 4 days ago
  • Promoted
Client Success Manager

Client Success Manager

Flywheel DigitalToronto, ON, Canada
Full-time
Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measuremen...Show moreLast updated: 21 days ago
  • Promoted
Client Success Manager - Easly

Client Success Manager - Easly

Blankslate PartnersToronto, ON, Canada
Full-time
Founded in 2019, Easly is a Canadian alternative lending platform.We specialize in providing non-dilutive financing to companies that receive government tax incentive refunds.We use these tax incen...Show moreLast updated: 23 days ago
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Client Success Manager (CSM)

Client Success Manager (CSM)

DXC TechnologyToronto, ON, Canada
30+ days ago
Job type
  • Full-time
Job description

Join to apply for the Client Success Manager (CSM) role at DXC Technology .

Job Description

DXC Technology (NYSE : DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we

Location : Remote with travel to the client as needed. Willingness to travel 50%, on average, based on the work you do and the clients you serve.

Overview

Client Success Managers (CSMs) are responsible for delivering revenue growth in one or more client accounts. They act as the key representative of the Consulting & Engineering Services (CES) organization for their clients, coordinating all CES activities and personnel within their accounts. CSMs are central to developing and delivering CES strategic objectives and financial goals.

Responsibilities

  • Account planning with Market partners leveraging Industry SMEs.
  • Generation and management of the sub-$5M pipeline.
  • Contract renewal readiness and securing renewals.
  • Creating a revenue growth mindset within the CES team for their account.
  • Horizon scanning and cross-selling CES offerings.
  • Proactive opportunity creation leveraging Consulting Partners, Client Technical Leads, Industry SMEs, and Sales teams.
  • Acting as the Voice of the Client within CES.
  • Understanding the relationship between client’s externally stated goals, internal programs, and technology activities.
  • Expanding and maintaining relationships with key client stakeholders.
  • Maintaining industry expertise and understanding market trends and competitors’ activities.
  • Approving deals under $5M.
  • Accurate revenue and margin forecasting with Market partners.
  • Ensuring contractual delivery obligations are met.
  • Leading a virtual team of CES personnel working on their account.
  • Ensuring client satisfaction with delivered work.
  • Interlocking with delivery teams to ensure margin delivery, optimizing onshore / offshore mix, labor pyramid, and automation.
  • Delivering fixed-price projects on time, within scope, and budget.
  • Driving speed of resourcing.

Requirements

  • Bachelor's degree in a relevant field or equivalent experience.
  • 5-7 years of experience in Customer Success, Account Management, or a technical customer-facing role.
  • Proficiency in strategic planning, client relationship management, and team leadership.
  • Experience interacting with C-level executives, Senior Directors, and Directors.
  • Experience in Client Stakeholder Management, Account Management, Delivery, and Program Management.
  • Experience in Banking and Capital Market Industry or Life and P&C Insurance Industry.
  • Continuous learner, staying updated with industry knowledge and technology.
  • Ability to operate independently while aligning with broader company objectives.
  • Exceptional communication and interpersonal skills, capable of translating customer insights into impactful actions.
  • Additional Notes

    Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

    DXC is an equal opportunity employer committed to diversity and inclusion. We accommodate qualified candidates with disabilities per our policy. For assistance, email AODA Canada Requests.

    Beware of recruitment fraud; DXC does not offer employment via social media or request payments from applicants.

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