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Senior Customer Success Manager

Senior Customer Success Manager

CloudtalkToronto, ON, CA
3 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Global SaaS Company | $28M Series B Investment

Personalized 1 : 1 Coaching & Sales Enablement

Barcelona | Vibrant International Team

About CloudTalk

Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue.

CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia , Glovo , and Rakuten . Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.

CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.

The Challenge Ahead

As a Senior Customer Success Manager , you’ll take ownership of a high-value $1M+ portfolio , working with several dozen customers across diverse industries. Your mission? To drive engagement, maximize adoption, and ensure long-term customer success—leading to seamless renewals and expansion opportunities .

This role is perfect for a strategic, customer-focused professional who thrives in high-velocity B2B SaaS and has a passion for solving technical roadblocks before they arise. If you’re looking to make a tangible impact in a fast-growing AI-powered SaaS company , this is the challenge for you.

What’s in it for you?

  • Be part of building the #1 AI business calling software – shape the future of business communication.
  • Fast-track your growth – gain exposure to cross-functional teams with opportunities to move into Product, Marketing, and beyond.
  • Join a global team – work with talented CloudTalkers across Europe, the US, and Asia, both in-person and remotely.
  • Have a front-row seat in our journey to $100M ARR – play a key role in scaling a fast-growing SaaS company.

What You’ll Work On

  • Own the full customer journey – from onboarding to renewals, ensuring customers extract maximum value from CloudTalk.
  • Be a trusted product expert – guide clients through best practices, collaborate with Technical Consultants, and help customers leverage advanced features.
  • Drive revenue expansion – proactively identify opportunities for upsells and higher-tier plan advocacy.
  • Enhance customer health – monitor usage, prevent roadblocks, and improve retention through Velaris and other analytics tools .
  • Close collaboration with Sales & Product – ensure seamless handoffs, share customer insights, and contribute to product innovation.

    • What Makes You a Great Fit

  • Customer-first mindset – you thrive on making customers successful.
  • Data-driven & analytical – you’re comfortable working with Excel / Sheets, BI dashboards , and customer insights.
  • Technical aptitude – you enjoy learning software products inside out and can guide customers in leveraging their full potential.
  • Industry knowledge – experience in B2B SaaS, business calling software, or cloud communication tools.
  • Proven experience – you’ve worked in Customer Success, Onboarding, or Account Management in a SaaS company.
  • Familiarity with customer tools – experience using Zendesk, Custify, Planhat, Velaris, or HubSpot is a plus.
  • Language skills – native / billingual proficiency in English. Fluency in Spanish a big, big plus!

    • Why You’ll Love Being a CloudTalker

    Growth :

    1-1 Coaching sessions with our resident communications advisor

    Leaders Academy & Learning and Development Budget

    Flexibility :

    Unlimited Paid Time Off

    Volunteering Days

    Home office budget

    MacBook for work

    Well-being :

    Recharge Fridays once per quarter

    Fitness Allowance

    Connectedness : Referral bonuses

    Virtual & physical team buildings

    Company merchandise

    What to Expect in Our Hiring Process

    1️⃣ Intro Call – Meet our Talent Acquisition Team

    2️⃣ Interview with Tomas – Head of Customer Success

    3️⃣ Case Study Presentation – Show us your skills

    4️⃣ Culture Call

    Offer!

    Ready to make an impact? Apply now and let’s shape the future of AI-powered customer communication together. 🚀

    By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice .

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