CRM User Support Analyst

CRM User Support Analyst

On behalf of our client in the Banking Sector, PROCOM is looking for a CRM User Support Analyst.

CRM User Support Analyst – Job Description

Direct Support of Users in the Use of CRM Applications

Communicating with Users across capital markets with various stakeholders

Responds to requests for assistance in the use of the applications via email or phone

Accountable for the resolution of issues raised by users

Collaborating with Technology, investigates problems and recommends / implements solutions

Completes data work for projects, including data cleanup and maintenance

Develops and maintains data cleansing

Maintains status of user requests as part of the CM CRM Support model

Translation of Business Requirements into Appropriate Application Functionality, Identifies / assesses / documents business and user requirements and communicates these to the CRM team

Support of Users through Ad Hoc Reporting

Responds to user requests for help on existing requests

Works closely with Business & Client Analytics teams to action or fulfill reporting requests

Impacts the user adoption, and quality of the application being delivered to a large user population

Expanding the user platform and use of CRM technology will enhance CM team productivity

CRM User Support Analyst – Mandatory Skills

Knowledge of CRM, or Capital Markets Data

University degree / college diploma or equivalent specializing in business or technology

3-5 years of general business experience

Previous experience in a user support role

Verbal and written communication skills, attention to detail, customer service and interpersonal skills.

Motivated Team Player

Ability to ask questions when in doubt

Hard Working with effective communication

CRM User Support Analyst - Nice to Have Skills

Ability to work independently and manage one's time

Experience with Sales Force is an asset

Capital Markets data knowledge desirable

Previous experience with computer applications, such as Microsoft Word and Excel, good excel skills

CRM User Support Analyst - Assignment Start Date

ASAP – 13 months to start

CRM User Support Analyst - Assignment Location

Toronto, ON (hybrid)