CRM User Support Analyst
On behalf of our client in the Banking Sector, PROCOM is looking for a CRM User Support Analyst.
CRM User Support Analyst Job Description
Direct Support of Users in the Use of CRM Applications
Communicating with Users across capital markets with various stakeholders
Responds to requests for assistance in the use of the applications via email or phone
Accountable for the resolution of issues raised by users
Collaborating with Technology, investigates problems and recommends / implements solutions
Completes data work for projects, including data cleanup and maintenance
Develops and maintains data cleansing
Maintains status of user requests as part of the CM CRM Support model
Translation of Business Requirements into Appropriate Application Functionality, Identifies / assesses / documents business and user requirements and communicates these to the CRM team
Support of Users through Ad Hoc Reporting
Responds to user requests for help on existing requests
Works closely with Business & Client Analytics teams to action or fulfill reporting requests
Impacts the user adoption, and quality of the application being delivered to a large user population
Expanding the user platform and use of CRM technology will enhance CM team productivity
CRM User Support Analyst Mandatory Skills
Knowledge of CRM, or Capital Markets Data
University degree / college diploma or equivalent specializing in business or technology
3-5 years of general business experience
Previous experience in a user support role
Verbal and written communication skills, attention to detail, customer service and interpersonal skills.
Motivated Team Player
Ability to ask questions when in doubt
Hard Working with effective communication
CRM User Support Analyst - Nice to Have Skills
Ability to work independently and manage one's time
Experience with Sales Force is an asset
Capital Markets data knowledge desirable
Previous experience with computer applications, such as Microsoft Word and Excel, good excel skills
CRM User Support Analyst - Assignment Start Date
ASAP 13 months to start
CRM User Support Analyst - Assignment Location
Toronto, ON (hybrid)
CRM User Support Analyst
On behalf of our client in the Banking Sector, PROCOM is looking for a CRM User Support Analyst. CRM User Support Analyst – Job Description. CRM User Support Analyst – Mandatory Skills. CRM User Support Analyst - Nice to Have Skills. ...
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