Pay Range: $70,000 - $100,000

At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview:
The Senior Analyst will work on addressing product and process issues to ensure compliance to Home Depot and regulatory requirements, improving the quality and overall customer satisfaction of Home Depot private branded products (inclusive of product returns, product damage, damage markdown, online star rating performance, and customer care complaints), partnering with internal teams to complete benchmarking, product requirement development, and resolution of product performance concerns for assigned product categories. This individual will partner with multiple cross-functional team members in addressing issues arising from failed product testing, inspections, factory audits, and/or product returns.

Key Responsibilities:

• Manage processes to ensure supplier and factory compliance to relevant requirements as outlined in Home Depot Standard Operating Procedures, contracts, supplier buying agreements, and purchase orders.
• Enforce continuous improvement, corrective action, and preventive action plan development and implementation throughout each process.
• Drive supplier quality improvement programs.
• Work on quality improvement of key categories based on RTV (Return to Vendor) and Star rating information analysis, guide supplier on CAPA (Corrective Action and Preventive Action).
• Report out quality improvement findings with data deep dive and leveraging data analysis tools in an expeditious manner that meets the needs of the business.
• Engineering project management including benchmarking, product requirement development, and test protocol development.
• Use their knowledge of test standards and certification to establish criterial for benchmark testing.
• Ensure that testing protocols are maintained to include the latest regulatory requirements.
• Assign test plan for onboarding program and following up with supplier and service provider in terms of test failures and testing progress to identify high risk program and make sure speed to market.
• Examine solution options for product quality issues.
• Deploy their knowledge in Advanced Product Quality Planning (APQP), Process controls, Failure Mode and Effects Analysis (FMEA) and Control plans to drive manufacturing improvements with regards to quality.
• Develop / validate test and inspection plans designed to assure quality of factories and products based on a review of all applicable safety standards (such as American National Standards Institute or Underwriters Laboratories), industry trends, and historical performance data.
• Proactively work with supplier to establish a structured approach for consistency and adherence to quality procedures and requirements.
• Point of contact for supplier activities directed toward process control and quality assurance of sourced products.
• Oversee and provide direction towards audits, pre-shipment inspections, quality complaints, with service providers and suppliers.
• Proactively establish and maintain a close relationship with the HD US and ASO QA & PE teams to leverage product/process improvements and best practices.
• Develop and maintain strong relationship with key stakeholders
• Continuous improvement program development and execution (e.g., Six Sigma or Lean Manufacturing)

Competencies:

• Collaborates
• Communicates Effectively
• Ensures Accountability
• Manages Complexity

Skills:

• Demonstrated manufacturing knowledge in areas such as plastics, metals, glass, wood, textiles and Printed Circuit boards
• Computer skills sufficient to retrieve, manipulate, analyze, and interpret data
• Have knowledge in understanding product specifications, validating products to specifications and examining results to show compliance to specifications and or industry standards. (e.g., flammability regulation and test standard)
• Working knowledge of Excel (pivot tables), Power Point
• Knowledge of GBQ, SQL, VB, and SAP would be preferred

Direct Manager/Direct Reports:

• Reports to QA Manager

Travel Requirements:

• 20% travel to stores and other facilities as needed

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Education:

• Degree

Minimum Years of Work Experience:

• 3 years

Minimum Leadership Experience:

• N/A

Certifications:

• Diploma or degree

Other Requirements/Assets:

• N/A

Onsite work:

Mon - Fri at the Innovcation Center

8746 Mayfield Rd, Brampton, ON L7E 0W3, Canada

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada usesArtificial Intelligence (AI) technology to assist with the screening and assessment of applicantsfor this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.