Talent.com

Amazon Jobs in Caledon, ON

Create a job alert for this search

Amazon • caledon on

Last updated: 9 days ago
Director, Amazon Connect

Director, Amazon Connect

TELUS DigitalToronto C6A, ON, Canada
Remote
Full-time
Join to apply for this role at.Welcome to TELUS Digital – an award‑winning digital product consultancy and the digital division of TELUS. We design and deliver transformative customer experiences th...Show moreLast updated: 28 days ago
Amazon Delivery Driver

Amazon Delivery Driver

Mashreq BankOttawa, ON, CA
Full-time +1
Amazon is seeking highly motivated and reliable individuals to join our dynamic logistics team as Delivery Drivers.As a key part of our last-mile delivery network, you will be responsible for safel...Show moreLast updated: 9 days ago
Director, Amazon Connect

Director, Amazon Connect

WillowTreeToronto, ON, CA
Full-time
Welcome to TELUS Digital — where innovation drives impact at a global scale.As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunicat...Show moreLast updated: 29 days ago
Vendor Manager, Amazon Beauty

Vendor Manager, Amazon Beauty

Amazon.com.ca, ULCToronto, ON, CA
Full-time
Beauty team is seeking a self-driven Vendor Manager to support our Vendor Management team and partner vendors.In this role, you will work directly with vendors to improve value, selection, and conv...Show moreLast updated: 30+ days ago
Maintenance Manager - Amazon

Maintenance Manager - Amazon

CNSCMississauga, Peel Region, CA
Full-time
Reliability, Maintenance, and Engineering (RME).This role is ideal for professionals with experience in.About the Role : Maintenance Manager. CMMS programs, and electrical systems.This role offers th...Show moreLast updated: 30+ days ago
Senior Amazon Quicksigth Consultant

Senior Amazon Quicksigth Consultant

Jay AnalytixToronto C6A, ON, Canada
Full-time
Duties include providing high-quality services and applications by coding, testing, debugging, documenting, and maintaining programs. Developing and modifying moderately complex information systems ...Show moreLast updated: 30+ days ago
Sales Account Manager - CPG, Amazon Ads - Amazon

Sales Account Manager - CPG, Amazon Ads - Amazon

AmazonToronto, ON, CA
Full-time
Amazon Advertising operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions. We partner with advertisers to reach Amazon customers on Amazon.If you’r...Show moreLast updated: 28 days ago
  • Promoted
Senior Amazon Brand Manager

Senior Amazon Brand Manager

Trades Workforce SolutionsToronto, Canada
Full-time
Senior Amazon Brand Manager – GNO Partners.GNO Partners was founded by Gal and Ouriel, who built and exited two successful Amazon brands. We help Amazon FBA sellers scale profitably using our proven...Show moreLast updated: 30+ days ago
Amazon Account Manager, Canada

Amazon Account Manager, Canada

WELLA COMPANYToronto, ON, CA
Full-time
Position Title : Wella Canada - Amazon Manager.Location : Toronto, Canada (Hybrid Schedule).Reports to : VP Global Ecommerce. Together, WE enable individuals to look, feel, and be their true selves.Wel...Show moreLast updated: 19 days ago
Amazon Account Manager, Canada

Amazon Account Manager, Canada

Wella Operations US LLCToronto, ON, CA
Full-time
Select how often (in days) to receive an alert : Create Alert.Reports to : VP Global Ecommerce.WellaCompany is one of the world’s leading beauty companies, comprised of a family of iconic brands such...Show moreLast updated: 19 days ago
Customer Sales Executive (CSE) - Amazon

Customer Sales Executive (CSE) - Amazon

The Hershey CompanyMississauga, Peel Region, CA
Full-time
Job Title : Customer Sales Executive (CSE) - Amazon.Together, we’ll make more Moments of Goodness.Hershey employees get to make real, impactful changes daily. We are looking for thinkers, leaders and...Show moreLast updated: 30+ days ago
Amazon Account Lead

Amazon Account Lead

Marketers on DemandBrampton, Peel Region, CA
Full-time
Advertising / Media / Publishing.Marketers on Demand is looking for an.Amazon business! From elevating catalogue quality to launching new brands, you’ll shape the visibility and performance of thei...Show moreLast updated: 29 days ago
Amazon Advertising Manager

Amazon Advertising Manager

TrellisOttawa, ON, CA
Full-time
Trellis is a B2B SaaS company that provides an AI-powered software platform for eCommerce merchants to generate more demand for their products. We use the latest advancements in artificial intellige...Show moreLast updated: 30+ days ago
Solutions Architect (Amazon Connect)

Solutions Architect (Amazon Connect)

MiratechOntario, Ontario, Canada
Full-time
We seek an experienced Solutions Architect to transform customer experiences by designing and deploying cutting-edge cloud-based contact center solutions. The primary purpose of this role is to serv...Show moreLast updated: 30+ days ago
Amazon Connect Admin

Amazon Connect Admin

Tundra Talent CommunityToronto, ON, Canada (Hybrid)
Full-time
Responsibilities : As an Entry-Level Amazon Connect Administrator, you will be responsible for configuring and administering Amazon Connect Contact Centre solutions. You will work closely with the te...Show moreLast updated: 30+ days ago
Client Solutions Associate Director, Amazon

Client Solutions Associate Director, Amazon

Kepler GroupToronto, ON, CA
Full-time
Client Solutions Associate Director, Amazon.Kepler executes engineered marketing, where every message and ad delivered helps create a more personalized and productive relationship between brands an...Show moreLast updated: 18 days ago
Business Architect (Amazon Connect)

Business Architect (Amazon Connect)

AkkodisToronto, ON, CA
Full-time
Be among the first 25 applicants.Direct message the job poster from Akkodis.What are the must-have skills for this role?. Amazon Connect, AWS, Cisco, Technical Architecture.Years of experience requi...Show moreLast updated: 18 days ago
  • Promoted
Senior Amazon Quicksigth Consultant

Senior Amazon Quicksigth Consultant

Jay Analytix INC.Toronto, ON, Canada
Full-time
Providing high-quality services and applications by coding, testing, debugging, documenting, and maintaining programs.Developing and modifying moderately complex information systems involving most ...Show moreLast updated: 30+ days ago
Amazon Account Manager, Canada

Amazon Account Manager, Canada

Wella ProfessionalsToronto, Ontario, Canada
Full-time
Position Title : Wella Canada Amazon Manager.Location : Toronto Canada (Hybrid Schedule).Reports to : VP Global Ecommerce. WellaCompany is one of the worlds leading beauty companies comprised of a fam...Show moreLast updated: 16 days ago
People also ask
Director, Amazon Connect

Director, Amazon Connect

TELUS DigitalToronto C6A, ON, Canada
28 days ago
Job type
  • Full-time
  • Remote
Job description

Director, Amazon Connect – Join to apply for this role at TELUS Digital .

Who We Are

Welcome to TELUS Digital – an award‑winning digital product consultancy and the digital division of TELUS. We design and deliver transformative customer experiences through cutting‑edge technology, agile thinking, and a people‑first culture.

Location

Our Amazon Connect Practice Leader will be part of our business. Hybrid capacity available in one of the following offices : Charlottesville, VA; Durham, NC; Columbus, OH; Boston, MA. Remote work within the US also available.

The Opportunity

We are seeking a dynamic Practice Leader to build, scale, and lead our CCaaS practice with deep expertise in the Amazon Connect platform. This director‑level role will drive growth of our Amazon Connect consulting and implementation services, establishing thought leadership in contact center transformation while delivering exceptional client outcomes.

The Strategic Priorities Of This Role Will Be To

  • Build and scale a high‑performing CCaaS practice focused on Amazon Connect, achieving revenue targets and margin goals.
  • Establish thought leadership and market differentiation in Amazon Connect‑powered contact center transformation and AI‑enabled customer experience.
  • Develop strategic partnerships with AWS and complementary technology vendors to expand market reach and solution capabilities.
  • Drive innovation in CCaaS implementation methodologies, accelerators, and IP development to improve delivery efficiency and client outcomes.

Responsibilities

Building our Company

  • Own P&L responsibility for the Amazon Connect CCaaS practice.
  • Develop and execute a practice strategy aligned with company objectives and market opportunities.
  • Build scalable delivery frameworks, methodologies, and accelerators for Amazon Connect implementations.
  • Partner with business development and marketing teams to create compelling go‑to‑market strategies and thought leadership content.
  • Drive innovation through the development of proprietary IP, tools, and solutions that differentiate our Amazon Connect capabilities.
  • Establish and maintain a strategic partnership with AWS, achieving premier partner status and co‑selling opportunities.
  • Focusing on Customers

  • Lead complex, strategic Amazon Connect engagements with enterprise clients, serving as a trusted advisor to C‑suite executives.
  • Accountable for client satisfaction, project delivery excellence, and expansion of wallet share across managed accounts.
  • Drive end‑to‑end CCaaS transformation initiatives : strategy, design, implementation, and optimization.
  • Develop deep expertise in Amazon Connect and emerging capabilities, including AI, workforce engagement, and omnichannel orchestration.
  • Lead proposal development and solution architecture for major opportunities, clearly articulating value proposition and ROI.
  • Build and maintain executive relationships with key clients, identifying expansion opportunities and ensuring long‑term partnership success.
  • Leading our Market

  • Establish practice as a recognized thought leader in Amazon Connect and CCaaS transformation through speaking engagements, publications, and industry participation.
  • Identify emerging trends in contact center technology, AI enablement, and customer experience to inform practice strategy.
  • Develop points of view on CCaaS market evolution, competitive positioning, and solution innovation.
  • Represent the firm in the Amazon Connect partner ecosystem, industry forums, and client advisory boards.
  • Drive market awareness through case studies, white papers, and demonstrations of measurable client outcomes.
  • Developing our People

  • Recruit, develop, and retain top‑tier talent with Amazon Connect platform expertise and CCaaS domain knowledge.
  • Build comprehensive enablement programs, including technical certifications, solution training, and consulting skill development.
  • Provide mentorship and career development for practice team members at all levels.
  • Foster a culture of innovation, collaboration, and client excellence within the practice.
  • Establish clear career paths and competency frameworks for CCaaS consultants and architects.
  • Build high‑performing teams by integrating diverse skills across technology, business consulting, and change management.
  • Competencies

    Experience & Expertise

  • 10+ years of experience in contact center technology, with 5+ years focused on Amazon Connect platform implementations.
  • 5+ years in practice leadership, business unit management, or P&L ownership within professional services or consulting.
  • Proven track record leading large‑scale CCaaS transformation programs ($5M+ engagements) from strategy through implementation.
  • Deep technical knowledge of Amazon Connect, including architecture, integrations, and advanced capabilities.
  • Strong expertise across key AWS services used in Amazon Connect solutions including Lambda, Lex, Bedrock, Kendra, Contact Lens, and EventBridge.
  • Deep contact center operations expertise, including routing strategies, WFM, Quality, BPO operations, telephony fundamentals, AI / automation, and omnichannel.
  • Experience building and scaling professional services practices with demonstrated revenue growth and margin improvement.
  • Demonstrated experience creating reusable IP, accelerators, reference architectures, solution blueprints, and delivery frameworks to scale professional services practice.
  • Skills & Competencies

  • Exceptional leadership, communication, and executive presence with the ability to influence C‑level stakeholders.
  • Strategic thinking with the ability to translate market trends into actionable practice strategy and solution innovation.
  • Strong business acumen, including P&L management, financial modeling, and resource optimization.
  • Proven ability to build strategic partnerships and navigate complex vendor ecosystems.
  • Results‑driven with a track record of achieving aggressive growth targets while maintaining delivery excellence.
  • Change leadership and ability to drive organizational transformation in fast‑paced environments.
  • Certifications & Education

  • Bachelor's degree required; MBA or advanced degree preferred.
  • Amazon Connect certifications (AWS Partner Accreditations : Amazon Connect (Technical) and Contact Center (Business) | AWS Professional / Specialty Certifications : Solutions Architect – Professional or DevOps Engineer; Generative AI – Specialty a plus) required or obtained within 90 days.
  • Additional certifications in related technologies (Salesforce, AWS, Azure, Assistive or Agentic platforms) are highly valued.
  • Industry certifications (PMP, Lean Six Sigma) are a plus.
  • Travel

  • Up to 50% travel required to support client engagements, business development, and team collaboration.
  • Equal Opportunity Employer

    At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

    We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

    For more information on how we use your information, see our Privacy Policy.

    What We’ll Offer

  • Healthcare benefits – Medical, Vision, Dental.
  • Retirement Savings Matching.
  • Competitive PTO Policy.
  • Employee Assistance Program (EAP).
  • Life & Disability Insurance.
  • And more!
  • Annual Performance Bonus

    This position is eligible for an annual performance bonus based on personal, division / business unit, and company performance. The range displayed is only the annual base salary. To maintain equity across the business, annual performance bonus targets are determined by job level, not individual circumstances.

    Individual base salaries are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job‑related reasons determined during the interview process. Salary bands are periodically reviewed and updated based on market changes, internal needs, and industry trends. To maintain pay equity for team members, TELUS Digital conducts regular compensation audits.

    Annual Base Salary Range (Performance Bonus Eligible)

    $132,000 – $165,000 CAD

    #J-18808-Ljbffr