Amazon Jobs in Richmond Hill, ON

Job Description

:

The Sr Support Engineer on the Data & Analytics Operations team, is responsible for safeguarding our client’s data, by providing superior operational support both on premise and in the Cloud.

This role requires 24x7 support on a rotational basis and is subject to Over Time.

We are looking for a candidate that is deeply curious and possesses the keenness to learn, develop and execute with excellence.

If you have a background or education in Computer or Data Science, Engineering, Software Development or IT Application/Technical support, this role may be for you.

Technical Experience

4+ Years of experience with the following Datawarehouse & Analytics technologies is required:

• Datawarehouse (DW) and Business Intelligence (BI) environments
• ETL Tools: Informatica PowerCenter/Informatica Intelligent Data Management Cloud (IDMC)
• Mainframe technologies; TSO, ZEKE, JCL, COBOL
• Databases: Microsoft SQL Server, Oracle, DB2, flat files
• Knowledge/Experience in Windows and Unix
• SQL Scripting
• SAP technologies: Universe Designer, Web Intelligence, Crystal Reporting
• Experience using GitHub Copilot

As we transform our internal business support model in Data & Analytics Operations, new employees will have the requirement to learn and support the following tools and platforms therefore, these skills are a definite asset:

• Big Data solutions experience preferably using Amazon Web Services (AWS) or equivalent Public Cloud
• AWS or equivalent Cloud Certifications
• AWS Glue, Lambda, Redshift, and Python/R
• DevOps: BitBucket, CICD Pipeline, Ansible, Jenkins
• Generative AI
• Agentic AI

What you will do on a day to day basis:

Operations Lead Support:

• Work with stakeholders, business leaders to influence, impact, and deliver on operational improvements, incidents, assignments & solutions that are complex and strategic in nature.
• Act as Operations Lead working with project development teams to ensure transition of operational support

Day to Day Competencies:

• Maintain and support end-to-end application operations
• Monitor and support jobs and application performance
• Use excellent analytical skills to dive into the processes we support to resolve complex data discrepancies or job failures
• Lead, monitor, identify and implement operational improvements
• Develop an understanding of the business applications supported as well as the business direction
• Ensure compliance with Incident, Problem and Change Management policies and processes
• Deploy enhancements to production jobs using DevOps tools
• Ensure appropriate prioritization and resolution of defects in accordance with agreed upon SLA
• Provide on-going communication to key stakeholders to ensure they are aware of significant changes in a timely manner
• Provide technical documentation that includes design and operational support documentation
• Deliver innovative solutions by leveraging data and technology
• Engage, influence and work collaboratively with Project Teams, Operation teams and vendors
• Proactively share knowledge and coach others to build the support engineering community

What’s in it for you?

• Competitive salary and bonus structure influenced by market range data
• Pension, stock, and savings programs to help build and enhance your future financial security
• An environment of continuous learning and improvement
• Flexible hours and periodic work from home options

This role requires Reliability Status Clearance. In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years, and you must account for all activities during this time.