Sr. Amazon Connect Developer

You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals families and communities around the world.

Job Description : About the role :

Sun Life has an immediate requirement for a Senior Developer undertheContact Centre Innovation and Operations team(CCIO).

This team is responsible for solution design solution delivery and application this role you will be responsible for designing developing and maintaining contact center solutions using Amazon Connect and related AWS services. You will work closely with stakeholders to understand business requirements and translate them into efficient scalable and user-friendly Contact Center applications.

What will you do :

• Design document and implement contact flows IVR systems and routing strategies using Amazon Connect
• Develop custom Lambda functions to extend Amazon Connect capabilities
• Integrate Amazon Connect with other AWS services such as DynamoDB S3 and API Gateway
• Extend GenAI capabilities and patterns to contact centre business unit
• Implement and configure Amazon Connect Chat and other omnichannel features
• Develop and integrate custom CRM solutions with Amazon Connect
• Optimize contact center performance and ensure high availability
• Troubleshoot issues and provide technical support for Amazon Connect implementations provide on call support within a rotation schedule
• Stay up to date with the latest Amazon Connect features and best practices

What you need to succeed :

Preferred skills :

Whats in it for you :

As a condition of the role the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life in advance of the start date

Must be able to satisfactorily complete applicable background checks prior to the start date and during employment in accordance with Sun Lifes policies and practices

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other addition to Base Pay eligible Sun Life employees participate in various incentive plans payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing screening interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range :

90000 / 90 000 - 140000 / 140 000

Job Category :

IT - Technology Services

Posting End Date : 12 / 02 / 2026

Required Experience :

Senior IC

Key Skills

CCTV,Computer Science,Corporate Marketing,E Learning,Arabic English Translation

Employment Type : Full-Time

Experience : years

Vacancy : 1