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Last updated: 3 days ago
  • Promoted
Director, Amazon Connect

Director, Amazon Connect

TELUS DigitalToronto C6A, ON, Canada
Remote
Full-time
Join to apply for this role at.Welcome to TELUS Digital – an award‑winning digital product consultancy and the digital division of TELUS. We design and deliver transformative customer experiences th...Show moreLast updated: 3 days ago
Amazon eCommerce Specialist

Amazon eCommerce Specialist

Robert HalfMarkham, Ontario, Canada
Permanent
Robert Half is looking for an Amazon eCommerce Specialist for a 6-month remote contract opportunity.The Amazon eCommerce Specialist focuses on enhancing our client's presence on Amazon and other e-...Show moreLast updated: 30+ days ago
  • Promoted
Senior Engagement Manager - Amazon Web Services

Senior Engagement Manager - Amazon Web Services

Amazon Web Services Canada, Inc.Toronto, ON, CA
Full-time
Are you passionate about using.This role is your opportunity to contribute to digital transformation initiatives that shape the future of IT services. AWS teams, partners, and customer stakeholders ...Show moreLast updated: 30+ days ago
  • Promoted
Director, Amazon Connect

Director, Amazon Connect

WillowTreeToronto, ON, CA
Full-time
Welcome to TELUS Digital — where innovation drives impact at a global scale.As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunicat...Show moreLast updated: 4 days ago
  • Promoted
Vendor Manager, Amazon Beauty

Vendor Manager, Amazon Beauty

Amazon.com.ca, ULCToronto, ON, CA
Full-time
Beauty team is seeking a self-driven Vendor Manager to support our Vendor Management team and partner vendors.In this role, you will work directly with vendors to improve value, selection, and conv...Show moreLast updated: 30+ days ago
  • Promoted
Senior Amazon Quicksigth Consultant

Senior Amazon Quicksigth Consultant

Jay Analytix INC.Toronto, ON, CA
Full-time
Providing high-quality services and applications by coding, testing, debugging, documenting, and maintaining programs.Developing and modifying moderately complex information systems involving most ...Show moreLast updated: 30+ days ago
  • Promoted
Digital Media Associate Director, Amazon

Digital Media Associate Director, Amazon

Kepler GroupToronto, ON, CA
Full-time
Digital Media Associate Director, Amazon.Kepler executes engineered marketing, where every message and ad delivered helps create a more personalized and productive relationship between brands and t...Show moreLast updated: 8 days ago
  • Promoted
Peruvian Amazon Environmental Multimedia Volunteer Project

Peruvian Amazon Environmental Multimedia Volunteer Project

Global NomadicToronto, ON, CA
Full-time
A volunteer program in environmental multimedia in the Peruvian Amazon seeks individuals to participate in conservation and community development initiatives. Interns will gain practical experience ...Show moreLast updated: 25 days ago
  • Promoted
Senior Amazon Quicksigth Consultant

Senior Amazon Quicksigth Consultant

Jay AnalytixToronto C6A, ON, Canada
Full-time
Duties include providing high-quality services and applications by coding, testing, debugging, documenting, and maintaining programs. Developing and modifying moderately complex information systems ...Show moreLast updated: 30+ days ago
  • Promoted
Amazon & eRetailers Analyst

Amazon & eRetailers Analyst

L'OréalToronto, Canada
Full-time
The L’Oréal Dermatological Beauty Division (LDB) is looking for a passionate, bright and energetic digital candidate to join the eBusiness team arm responsible for Amazon and other key accounts in ...Show moreLast updated: 7 days ago
  • Promoted
Senior Amazon Brand Manager

Senior Amazon Brand Manager

Trades Workforce SolutionsToronto C6A, ON, Canada
Remote
Full-time
Senior Amazon Brand Manager – GNO Partners.GNO Partners was founded by Gal and Ouriel, who built and exited two successful Amazon brands. We help Amazon FBA sellers scale profitably using our proven...Show moreLast updated: 8 days ago
  • Promoted
Financial Review Manager - LatAm - Amazon

Financial Review Manager - LatAm - Amazon

CNSCToronto, ON, CA
Full-time
Amazon Transportation Risk & Compliance (TRC).Last Mile transportation businesses.Amazon’s growth and reputation.About the Role : Financial Review Manager – LatAm. Health, vision, and dental insuranc...Show moreLast updated: 30+ days ago
  • Promoted
Sales Account Manager - CPG, Amazon Ads - Amazon

Sales Account Manager - CPG, Amazon Ads - Amazon

AmazonToronto, ON, CA
Full-time
Amazon Advertising operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions. We partner with advertisers to reach Amazon customers on Amazon.If you’r...Show moreLast updated: 3 days ago
  • Promoted
Sales Account Manager - CPG, Amazon Ads

Sales Account Manager - CPG, Amazon Ads

Amazon JobsToronto, ON, CA
Full-time
Amazon Advertising operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions. We partner with advertisers to reach Amazon customers on Amazon.If you’r...Show moreLast updated: 6 days ago
  • Promoted
Sr. Vendor Manager - Amazon - Toronto, ON

Sr. Vendor Manager - Amazon - Toronto, ON

Amazon CanadaToronto, ON, CA
Full-time
Amazon Canada is looking for a.This role works closely with vendors to deliver.This position offers the opportunity to grow within. Intel, AMD, Qualcomm, and NVIDIA.This includes contract negotiatio...Show moreLast updated: 30+ days ago
Programmatic Solutions Consultant, Amazon Ads Canada

Programmatic Solutions Consultant, Amazon Ads Canada

Amazon AdsToronto, Ontario, Canada
Full-time
Amazon Ads is looking for a Programmatic Solutions Consultant to support customers using our demand-side platform Amazon DSP. As a Programmatic Solutions Consultant (PSC) you will manage the end-to-...Show moreLast updated: 19 days ago
Product Manager, Amazon Transportation

Product Manager, Amazon Transportation

Amazon Development Centre Canada ULC - K03Toronto, Ontario, CAN
Full-time +1
The Supply Chain Optimization Technologies (SCOT) organization is looking for a Product.Product Manager will have business and product sense combined with a solid understanding of.You must have a s...Show moreLast updated: 11 days ago
  • Promoted
Area Manager - Amazon - Scarborough, ON

Area Manager - Amazon - Scarborough, ON

Amazon Canada Fulfillment Services, ULCToronto, ON, CA
Full-time
Amazon Canada Fulfillment Services.DON8 fulfillment center in Scarborough, ON.This leadership role is ideal for motivated individuals who thrive in a fast-paced environment and want to make a direc...Show moreLast updated: 30+ days ago
Amazon Connect Admin

Amazon Connect Admin

Tundra Talent CommunityToronto, ON, Canada (Hybrid)
Full-time
Responsibilities : As an Entry-Level Amazon Connect Administrator, you will be responsible for configuring and administering Amazon Connect Contact Centre solutions. You will work closely with the te...Show moreLast updated: 30+ days ago
People also ask
Director, Amazon Connect

Director, Amazon Connect

TELUS DigitalToronto C6A, ON, Canada
3 days ago
Job type
  • Full-time
  • Remote
Job description

Director, Amazon Connect – Join to apply for this role at TELUS Digital .

Who We Are

Welcome to TELUS Digital – an award‑winning digital product consultancy and the digital division of TELUS. We design and deliver transformative customer experiences through cutting‑edge technology, agile thinking, and a people‑first culture.

Location

Our Amazon Connect Practice Leader will be part of our business. Hybrid capacity available in one of the following offices : Charlottesville, VA; Durham, NC; Columbus, OH; Boston, MA. Remote work within the US also available.

The Opportunity

We are seeking a dynamic Practice Leader to build, scale, and lead our CCaaS practice with deep expertise in the Amazon Connect platform. This director‑level role will drive growth of our Amazon Connect consulting and implementation services, establishing thought leadership in contact center transformation while delivering exceptional client outcomes.

The Strategic Priorities Of This Role Will Be To

  • Build and scale a high‑performing CCaaS practice focused on Amazon Connect, achieving revenue targets and margin goals.
  • Establish thought leadership and market differentiation in Amazon Connect‑powered contact center transformation and AI‑enabled customer experience.
  • Develop strategic partnerships with AWS and complementary technology vendors to expand market reach and solution capabilities.
  • Drive innovation in CCaaS implementation methodologies, accelerators, and IP development to improve delivery efficiency and client outcomes.

Responsibilities

Building our Company

  • Own P&L responsibility for the Amazon Connect CCaaS practice.
  • Develop and execute a practice strategy aligned with company objectives and market opportunities.
  • Build scalable delivery frameworks, methodologies, and accelerators for Amazon Connect implementations.
  • Partner with business development and marketing teams to create compelling go‑to‑market strategies and thought leadership content.
  • Drive innovation through the development of proprietary IP, tools, and solutions that differentiate our Amazon Connect capabilities.
  • Establish and maintain a strategic partnership with AWS, achieving premier partner status and co‑selling opportunities.
  • Focusing on Customers

  • Lead complex, strategic Amazon Connect engagements with enterprise clients, serving as a trusted advisor to C‑suite executives.
  • Accountable for client satisfaction, project delivery excellence, and expansion of wallet share across managed accounts.
  • Drive end‑to‑end CCaaS transformation initiatives : strategy, design, implementation, and optimization.
  • Develop deep expertise in Amazon Connect and emerging capabilities, including AI, workforce engagement, and omnichannel orchestration.
  • Lead proposal development and solution architecture for major opportunities, clearly articulating value proposition and ROI.
  • Build and maintain executive relationships with key clients, identifying expansion opportunities and ensuring long‑term partnership success.
  • Leading our Market

  • Establish practice as a recognized thought leader in Amazon Connect and CCaaS transformation through speaking engagements, publications, and industry participation.
  • Identify emerging trends in contact center technology, AI enablement, and customer experience to inform practice strategy.
  • Develop points of view on CCaaS market evolution, competitive positioning, and solution innovation.
  • Represent the firm in the Amazon Connect partner ecosystem, industry forums, and client advisory boards.
  • Drive market awareness through case studies, white papers, and demonstrations of measurable client outcomes.
  • Developing our People

  • Recruit, develop, and retain top‑tier talent with Amazon Connect platform expertise and CCaaS domain knowledge.
  • Build comprehensive enablement programs, including technical certifications, solution training, and consulting skill development.
  • Provide mentorship and career development for practice team members at all levels.
  • Foster a culture of innovation, collaboration, and client excellence within the practice.
  • Establish clear career paths and competency frameworks for CCaaS consultants and architects.
  • Build high‑performing teams by integrating diverse skills across technology, business consulting, and change management.
  • Competencies

    Experience & Expertise

  • 10+ years of experience in contact center technology, with 5+ years focused on Amazon Connect platform implementations.
  • 5+ years in practice leadership, business unit management, or P&L ownership within professional services or consulting.
  • Proven track record leading large‑scale CCaaS transformation programs ($5M+ engagements) from strategy through implementation.
  • Deep technical knowledge of Amazon Connect, including architecture, integrations, and advanced capabilities.
  • Strong expertise across key AWS services used in Amazon Connect solutions including Lambda, Lex, Bedrock, Kendra, Contact Lens, and EventBridge.
  • Deep contact center operations expertise, including routing strategies, WFM, Quality, BPO operations, telephony fundamentals, AI / automation, and omnichannel.
  • Experience building and scaling professional services practices with demonstrated revenue growth and margin improvement.
  • Demonstrated experience creating reusable IP, accelerators, reference architectures, solution blueprints, and delivery frameworks to scale professional services practice.
  • Skills & Competencies

  • Exceptional leadership, communication, and executive presence with the ability to influence C‑level stakeholders.
  • Strategic thinking with the ability to translate market trends into actionable practice strategy and solution innovation.
  • Strong business acumen, including P&L management, financial modeling, and resource optimization.
  • Proven ability to build strategic partnerships and navigate complex vendor ecosystems.
  • Results‑driven with a track record of achieving aggressive growth targets while maintaining delivery excellence.
  • Change leadership and ability to drive organizational transformation in fast‑paced environments.
  • Certifications & Education

  • Bachelor's degree required; MBA or advanced degree preferred.
  • Amazon Connect certifications (AWS Partner Accreditations : Amazon Connect (Technical) and Contact Center (Business) | AWS Professional / Specialty Certifications : Solutions Architect – Professional or DevOps Engineer; Generative AI – Specialty a plus) required or obtained within 90 days.
  • Additional certifications in related technologies (Salesforce, AWS, Azure, Assistive or Agentic platforms) are highly valued.
  • Industry certifications (PMP, Lean Six Sigma) are a plus.
  • Travel

  • Up to 50% travel required to support client engagements, business development, and team collaboration.
  • Equal Opportunity Employer

    At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

    We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

    For more information on how we use your information, see our Privacy Policy.

    What We’ll Offer

  • Healthcare benefits – Medical, Vision, Dental.
  • Retirement Savings Matching.
  • Competitive PTO Policy.
  • Employee Assistance Program (EAP).
  • Life & Disability Insurance.
  • And more!
  • Annual Performance Bonus

    This position is eligible for an annual performance bonus based on personal, division / business unit, and company performance. The range displayed is only the annual base salary. To maintain equity across the business, annual performance bonus targets are determined by job level, not individual circumstances.

    Individual base salaries are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job‑related reasons determined during the interview process. Salary bands are periodically reviewed and updated based on market changes, internal needs, and industry trends. To maintain pay equity for team members, TELUS Digital conducts regular compensation audits.

    Annual Base Salary Range (Performance Bonus Eligible)

    $132,000 – $165,000 CAD

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