Client coordinator Jobs in Calgary, AB

Job Summary:

The Pharmacy Coordinator plays a pivotal role by scheduling deliveries and processing prescription medications in collaboration with Pharmacists to ensure the accurate dispensing of medications to patients.

Section A – Specific Responsibilities:

• Provide exemplary customer service that meets the standards of McKesson Canada; customer interaction is done via phone and e-mail.

• Billing prescriptions through pharmacy software, ensuring all required documentation is adequate and appropriate, including (but not limited to) accounts receivables, dosage and dosing intervals, third-party billing restrictions, scheduled appointment dates, clinic locations, copayment management, coordination of benefits, and assignment of benefits.

• Creating patient files in pharmacy software.

• Managing site calendars, appointment changes, dispensing, and shipping schedules.

• Accurately dispensing medications to ensure arrival at the appropriate destination on time.

• Conducting patient follow-up calls for outstanding accounts, ensuring that all medical questions are referred to a Pharmacist.

• Adherence to all relevant guidelines, including the established Standard Operating Procedures and all applicable regulatory requirements.

• Inventory management and reconciliation.

• Effective communication with both external and internal contacts.

• Developing and maintaining professional relationships with healthcare professionals, reimbursement coordinators, infusion coordinators, provincial ministries of health, and private payers.

• Accurate data entry into various systems.

• Liaison between insurance plans and physicians directly to ensure all necessary paperwork and information is provided to the patient's plan for coverage review.

• Understanding and resolving third-party billing issues for high-dollar value products.

• Thoroughly and accurately completing paperwork regarding the processing of materials.

• Other duties as assigned.

Section B – Key Requirements:

• Knowledge of third-party insurance plans and pharmacy software.

• Proficiency in Windows environment and MS Office.

• Secondary School Diploma.

• Exceptional organizational and multitasking abilities.

• Technical skills for successful medication dispensing.

• Effective communication skills.

• Ability to work under pressure and meet tight deadlines.

• Customer service.

• Teamwork.

• Understanding unique medications and patient needs.

• Problem solving.

• Interpersonal skills.

• Patient advocacy.

• Decision making.

• Collaboration.

• Quick learner in fast-paced environment.

• Problem-solving and team player.

• Self-starting and independent work style.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please

Our Base Pay Range for this position

$49,500 - $82,500

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

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