Business process manager Jobs in Waterloo, ON

Project Manager, Product & Process Improvement

Kitchener, ON, Canada – Hybrid (3 days onsite, 2 days remote)

The Project Manager, Product & Process Improvement is responsible for solving product and process-related challenges while driving continuous improvement initiatives across Manufacturing Engineering. This role leads cross-functional projects focused on improving quality, delivery, cost, innovation, and operational excellence through advanced manufacturing technologies, process optimization, and data-driven decision making.

Responsibilities:

• Serve as the subject matter expert and global process owner for 3D modeling of custom in-the-ear (ITE) devices and components
• Identify opportunities for process improvements through data analysis and continuous improvement methodologies
• Lead cross-functional projects and ensure key deliverables are executed on time and within scope
• Support product transfer initiatives including insourcing, outsourcing, vendor transfers, and dual sourcing projects
• Collaborate with software developers, vendors, and manufacturing teams to improve modeling processes and technologies
• Partner with New Product Introduction and Manufacturing Engineering teams to ensure successful product launches
• Participate in Kaizen and continuous improvement activities
• Develop, implement, optimize, and qualify manufacturing processes and technologies
• Support Design for Manufacturing and Design for Quality initiatives
• Conduct benchmarking, process optimization, failure analysis, and risk management activities
• Establish KPIs, monitor performance, and drive corrective actions when targets are not achieved
• Develop strategic roadmaps that improve quality, service, reliability, and manufacturing efficiency

More about you:

• Bachelor's or Master's degree in Engineering, ideally Process, Mechanical, Biomedical, or related field
• 5+ years of engineering experience leading improvement of complex manufacturing processes
• Project management experience required
• Proven experience utilizing data analytics to drive business decisions
• Experience within medical device or other regulated manufacturing environments strongly preferred
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management abilities
• Proficiency with Microsoft Office tools and advanced Excel skills
• Experience with Power BI, SAP, and 3D modeling software preferred

Nice to have:

• PMP certification
• Lean Six Sigma Green Belt or Black Belt
• GD&T knowledge
• ISO 13485 experience

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you!

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human.

What we offer:

• Exciting and challenging work environment

• Collaborative culture

• Opportunities for continuous self-improvement

• Opportunities for flexible hybrid model work environment

• A company that values diversity and inclusion

• Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, and competitive compensation including variable component and employer match on pension contributions

• Mentorship program and career development plans

Pay Range: $73K to $102K

Sonova Canada is now a certified Great Place to Work May 2024- May 2025.

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.