Description
About FirstService Residential:FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development.
Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential. Job Overview: The Property Patrol Associate provides a visible overnight presence at residential properties, focusing on safety through routine patrols, observation, and timely reporting of any irregularities. The role is strictly non-enforcement, with an emphasis on early identification of safety concerns, maintenance issues, or unusual activity, and escalating them to the appropriate contacts. The associate is responsible for maintaining accurate patrol logs and incident reports while following established communication and escalation protocols. With limited resident interaction, the role requires professionalism, strong attention to detail, and a calm, non-confrontational approach at all times.
Job Description: - The Property Patrol Associate conducts regular overnight patrols of residential properties, including common areas, amenities, and exterior spaces.
- They monitor building conditions, identifying and documenting safety concerns, maintenance issues, and unusual activity.
- The role focuses on early detection of irregularities such as leaks, unsecured access points, and potential hazards.
- Associates maintain accurate, time-stamped patrol logs and prepare detailed incident reports for all notable observations.
- They escalate issues promptly to site management, emergency lines, or emergency services as required.
- The position emphasizes a visible presence to deter inappropriate behavior while remaining non-confrontational.
- Associates may engage briefly and respectfully with residents to gather information or de-escalate concerns.
- The role is strictly observational, with no authority for enforcement, restraint, or contractor direction.
- Additional responsibilities include coordinating towing, supporting site staff, and assisting with events when needed.
- The role requires strong attention to detail, clear communication, reliability, and adherence to established protocols.
Shifts Available: Saturday and Sunday – 11:30pm to 7:30pm
Skills and Qualifications: - Previous experience with strata buildings is an asset
- At least one year of direct/in person Customer Service Experience is required
- Excellent written and oral command of the English language is necessary in order to be able to work efficiently and communicate appropriately with our clients and our support staff.
- Security License is required
Physical Requirements:- Ability to patrol the property including stairs, hallways, interior, and exterior
- Ability to safely receive, store, and handle standard packages received from couriers and carriers
- Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.)
What We Offer: As a part-time associate, you will have access to our Employee Assistance Program.
Compensation: $25-$27 per hour
Please ensure to include a copy of your resume, highlighting your qualifications and the reasons why you think you would be a good fit for our company.
Please ensure your resume has a valid number and email address you can be reached at. FirstService Residential is proud to be an equal opportunity workplace. It is our policy to promote equal employment opportunity for all current and prospective associates. This applies to all employment-related matters, including the recruitment process, hiring decisions, compensation and benefits. We are committed to providing and maintaining a working environment that is based on respect and preserves the dignity and rights of everyone in the organization. If you have questions before or during the application process about our equal opportunity workplace, please reach out to our Recruitment team.
IN2018
Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.
Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel
national_recruiting@fsresidential.com.
Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at
national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.
