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Trenton, Ontario - Help Desk Specialist to support Aircraft Maintenance for a Defence based client

S.i. SystemsVictoria, CA
Full-time

On behalf of our GoC Defence client, S.Systems is searching for ERP Help Desk Specialist .DRMIS Field Service Representative).Provides application and operational support services to the RCAF in su...Show more

Driver Class 3 DZ (Afternoon/Evening)

Columbia FuelsVictoria, BC, CA
Full-time

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation.For more information, please visit.Make a positive difference to your team, the customer experie...Show more

Outside Sales Representative

NAPA Auto PartsVictoria, British Columbia, Canada
Full-time

The Outside Sales Representative is the face, voice, and image of NAPA.You are accountable for building and maintaining quality business relationships with existing and new customers by implementin...Show more

Program Manager, Launch Readiness, AbeBooks

Abebooks Inc. - B25Victoria, British Columbia, CAN
Full-time

The AbeBooks Customer Operations and Success (COS) team drives complex, cross-organizational programs spanning Customer Support and Trust (CST) Operations, Risk and Compliance programs, launch read...Show more

Remote R Engineer - AI Trainer

SuperAnnotateOak Bay, British Columbia, CA
Remote
Full-time

As a remote, hourly paid R Engineer, you will review AI-generated responses and generate high-quality R and data-analysis-focused content, evaluating the reasoning quality and step-by-step problem-...Show more

Environmental Field Technician (Summer 2026)

StantecVictoria, BC
Full-time +2

Grounded in safety, quality, and ethics, our experts lead their fields with dedication, a creative spirit, and a vision for growth.We draw from more than 20 technical specialties worldwide and are ...Show more

Remote R Engineer - AI Trainer

SuperAnnotateVictoria, British Columbia, CA
Remote
Full-time

As a remote, hourly paid R Engineer, you will review AI-generated responses and generate high-quality R and data-analysis-focused content, evaluating the reasoning quality and step-by-step problem-...Show more

Business Data Analyst - 86707

S.i. SystemsVictoria, CA
Full-time

Duration: 6 months (possibility of extension).Reason for request: Need someone to handle Data analysis and research based on the business needs.Team's function: Part of Data Analytics Center of Exc...Show more

Remote R Engineer - AI Trainer

SuperAnnotateLangford, British Columbia, CA
Remote
Full-time

As a remote, hourly paid R Engineer, you will review AI-generated responses and generate high-quality R and data-analysis-focused content, evaluating the reasoning quality and step-by-step problem-...Show more

Gender Research Officer

Cuso InternationalSaanich, British Columbia
Permanent

This Volunteer Placement is Located in:.Open to Canadian Citizens and Permanent Residents of Canada only.The primary objective of this placement is to enhance the capabilities of the Caribbean Vuln...Show more

 • Promoted

Integrated Logistic Support Analyst

ThalesEllery,Victoria
Full-time

Location: Ottawa, CanadaIn fast changing markets, customers worldwide rely on Thales.Thales is a business where brilliant people from all over the world come together to share ideas and inspire eac...Show more

Sales Representative - 60k / Year - Remote

Spade RecruitingOak Bay, British Columbia
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providin...Show more

 • Promoted

Senior Oracle CX Functional Consultant to support the implementation, configuration, and optimization of Oracle Sales & Service Fusion Cloud.

S.i. SystemsVictoria, CA
Full-time

Our Government client is seeking an experienced Oracle CX Functional Consultant to support the implementation, configuration, and optimization of Oracle Sales & Service Fusion Cloud.The ideal candi...Show more

Project Manager - Capital Planning

Sense EngineeringVictoria, British Columbia, Canada
Full-time

Are you passionate about building assessments and capital planning? Do you have 5+ years of experience in project management, and are you ready to take your career to the next level? Sense Engineer...Show more

Sr Enterprise Architect

Canada Workday ULCVictoria, BC, Canada
Full-time

As a Senior Enterprise Architect, you will play a crucial role in driving the adoption of our AI-enabled solutions.You will act as a trusted advisor to prospective buyers, understanding their busin...Show more

Community Inclusion Worker

Pacific Coast Community ResourcesVictoria, BC, CA
Full-time
Quick Apply

About the Role As a Community Inclusion Worker, you will assist a person who requests support to participate in personal, social, vocational, and volunteer opportunities within the community.The se...Show more

Senior Technical Business Analyst - Hybrid

Randstad CanadaVictoria, British Columbia, CA
Temporary
Quick Apply

Are you a Business Analyst with over 5 + years of experience as a Senior Technical Business Analyst? Do you have experience with various technologies/platforms including but not limited to:.Microso...Show more

Remote R Engineer - AI Trainer

SuperAnnotateColwood, British Columbia, CA
Remote
Full-time

As a remote, hourly paid R Engineer, you will review AI-generated responses and generate high-quality R and data-analysis-focused content, evaluating the reasoning quality and step-by-step problem-...Show more

Remote Statistician — Time-Series Insights Writer (AI Training) - AI Trainer

SuperAnnotateOak Bay, British Columbia, CA
Remote
Full-time

We’re seeking Statisticians with strong English writing skills to join our Deep Research for Forecasting project.In this role, you will review time-series plots (a quantity of interest over time) a...Show more

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Trenton, Ontario - Help Desk Specialist to support Aircraft Maintenance for a Defence based client

Trenton, Ontario - Help Desk Specialist to support Aircraft Maintenance for a Defence based client

S.i. SystemsVictoria, CA
30+ days ago
Job type
  • Full-time
Job description

On behalf of our GoC Defence client, S.i. Systems is searching for ERP Help Desk Specialist (DRMIS Field Service Representative) to deliver embedded, front-line SAP/DRMIS support for aircraft maintenance organizations. Provides application and operational support services to the RCAF in support of DRMIS and SAP-based solutions. Responsible for incident management, business requirements development, reporting, documentation, and stakeholder communications in accordance with DND and RCAF procedures.

*On Site in Trenton*

Responsibilities

  • Create, manage, and track Incident Reports (IRs) and Service Requests using SAP Solution Manager (SolMan).
  • Provide Level 2 support including incident analysis, triage, coordination of resolution, and lifecycle validation.
  • Develop business requirements and supporting documentation for incidents and enhancements.
  • Communicate incident status and resolutions to RCAF clientele.
  • Analyze incident trends, report findings to the Technical Authority, and maintain tracking tools.
  • Provide data analysis, reporting, and requirements management using IBM DOORS; coach team members on tool usage.
  • Produce required deliverables and prepare monthly status reports.
  • Maintain version-controlled documentation libraries and comply with DND/RCAF QMS procedures.

Must Have Criteria:

  • Secret Level Federal Clearance
  • Minimum 10 years of experience providing Help Desk / Application Support services in an enterprise environment.
  • Minimum 5 years of experience performing Level 2 support for SAP-based solutions.
  • Demonstrated experience using SAP Solution Manager (SolMan) for incident and service request management.
  • Demonstrated experience in incident analysis, triage, and lifecycle management.
  • Experience producing professional documentation, reports, and status updates.
  • Ability to work in accordance with established DND or government-standard procedures.

Nice to Haves:

  • Experience supporting DRMIS within the Department of National Defence or RCAF environment.
  • 3+ years of hands-on experience with IBM DOORS for requirements management, reporting, and analysis.
  • Experience developing business requirements and supporting artifacts within SAP or enterprise systems.
  • Experience performing trend analysis and providing recommendations to a Technical Authority.
  • Experience coaching or training team members on tools, processes, or systems.
  • Experience supporting SAP modules related to maintenance or logistics (e.g., Plant Maintenance).