Job Title: Senior Analyst, Business ApplicationsLocation: Montreal, Toronto, Ottawa, Calgary or VancouverEmployment Type: Permanent, Full-Time, Direct PlacementIndustry: Legal About the Opportunity: The Senior Analyst, Business Applications is a member of the endpoint management and engineering team. This role is responsible for the integration and delivery of applications and services to Windows endpoints, mobile devices and Citrix environment. This individual will manage select Microsoft 365 services, maintain and support productivity applications, work closely with key stakeholders and provide third level support to the IT Support Desk. This role can be located in any of our BLG regional offices: Montreal, Toronto, Ottawa, Calgary or Vancouver. Key Responsibilities-Maintain and support select Microsoft 365 services, Citrix and endpoint management system (SCCM).-Release and patch management for all applications on Windows 10 workstations, managed mobile devices and Citrix environment.-Work with stakeholders to understand application requirements, maximize performance, test and validate.-Work with application vendors to resolve problem escalations and understand product roadmaps.-Provide third level support to IT Support desk for complex productivity application and operating system escalations.-Document processes and procedures.-Provide emergency after hours support as required. Key Competencies-Objective and logical analytical skills-Aptitude for self-learning new software-Experience and comfort working in a dynamic, high-performance environment-Strong interpersonal skills and the ability to relate to a variety of application stakeholders-Strong written and oral communication skills-Proficiency in productivity software including Microsoft Office, PDF editors, document comparison, and metadata cleaning is essential.-Proficiency with Microsoft 365 is essential. Expert-level skills would be an asset.-Proficiency in Citrix, SCCM, software integration and operating system deployment is essential.-Familiarity with Microsoft Teams is an asset.-Scripting proficiency (PowerShell, Vbscript, batch) is essential.-Familiarity with iPads is an asset.-Degree in Computer Science, Engineering or equivalent is an asset.-A minimum of 5 years full-time work experience in software management and deployment role is essential.-Citrix Certified Administrator, MTA/MOS/MCSE certification is an asset.-Ability to perform role in English is essential. Additional Information: After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit. The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Acara Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Website Privacy Policy | Acara Acara Solutions is committed to ensuring equal employment opportunities for applicants and employees. We are committed to filling open positions using balanced selection criteria to avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation, or any other status protected or required by law. Acara Solutions welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates participating in all aspects of the selection process.