Assistant, Administrative
DefinityCalgary, AB, CanadaPage(), pageData: pageData, onMessage: onMessage, classModifier: classModifier } } -->.PageDisplayBoxed}, class: classWithModifier ">.Dat... Show more
Administration assistant • calgary ab
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Reporting to the Administration Leader, this admin assistant plays a key role in ensuring the smooth day‑to‑day functioning of branch office operations while providing hands-on IT and technical support. This role blends technical PC support with administrative and facility-related responsibilities and serves as a critical point of contact for employees, vendors, Corporate Services, and IT partners.
The ideal candidate is service-oriented, highly organized, comfortable working in a fast-paced office environment, and able to balance hands-on technical work with administrative and operational support.
What can you expect in this role?
Act as the first point of contact for IT-related inquiries and incidents
Troubleshoot and resolve hardware, software, and mobile device issues (desktops, laptops, conference equipment, phones)
Liaise with Service Desk and second-tier IT support to resolve complex issues
Install, configure, maintain, and reimage laptops and peripherals
Manage ServiceNow tickets, asset records, and inventory accurately
Coordinate computer lease rollovers, equipment moves, replacements, and recycling
Maintain documentation, procedures, and user guides
Manage daily office operations across assigned locations
Conduct regular office walk-throughs; escalate issues to building management or facilities
Coordinate office maintenance, repairs, and equipment servicing
Support onboarding and offboarding processes across departments
Issue equipment, record asset details, and arrange system access
Be able to travel between the two offices in Calgary
Fire Safety warden
Ensuring the office space is always maintained
Be available to work in the office 5 days a week
What do you bring to the role?
College diploma or degree in Business Administration, IT, Facility Management, or a related field
3–5 years of experience in PC support, office administration, or a similar role
Strong technical knowledge of Windows OS and Microsoft Office Suite
Experience using ticketing systems (e.g., ServiceNow) is an asset
Proven ability to manage multiple priorities with attention to detail
Strong troubleshooting, problem-solving, and decision-making skills
Excellent communication and interpersonal skills
Professional, courteous, and discreet when handling confidential information
Ability to remain calm, flexible, and service-focused in a busy environment
Underwriting or insurance industry experience is an asset (but not required)
Salary range: $45,000-$82100
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.
This position is being posted to fill an existing vacancy.
Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.
What’s in it for you?
Go ahead and expect a lot — you deserve it.
It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@economical.com.
Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).