Solutions Architect, Distribution

At TuneIn, we are reinventing radio for a connected world with live sports, up-to-the-minute news, curated music, millions of podcasts, and over 120,000 streaming radio stations-streamed to tens of millions of customers through our mobile and web apps, and our unmatched platform of hundreds of consumer device and service integrations.

From smartphones to smart speakers to electric cars, TuneIn delivers live and on-demand audio from voices you trust wherever you want to listen.

This is a remote position but candidates must live in Toronto, Canada, in order to be considered for this role.

The Role

We're looking for a seasoned Solutions Architect to lead our ambitious initiatives at the forefront of automotive innovation here at TuneIn.

As our automotive partnerships take center stage in driving strategic growth, this hire will be pivotal in orchestrating the technical aspects of integrating our renowned audio streaming platform within automotive environments.

With a legacy of successful collaborations, extensive distribution reach, and a vast catalog of live audio content, TuneIn stands poised to revolutionize in-car entertainment.

In this role, you will manage TuneIn's growth through external distribution partnerships, focusing on the automotive category.

You will develop a deep understanding of TuneIn integration toolsets, systems and architecture, partner technical requirements, priorities, and roadmaps to launch TuneIn on new platforms.

You will delight our customers by improving the ease, speed, quality, and robustness with which new audio experiences are delivered.

In addition, you will influence TuneIn's product strategy, as well as coordinate the execution of TuneIn's core strategic distribution roadmap.

Scope of Work

• Manage and develop the technical and product relationships with key automotive and connected device partners, successfully deploying new integrations using TuneIn's technology
• Serve as a key liaison concerning technical ownership and support for new and existing partners, maintaining regular communication and managing expectations with both external and internal teams
• Guide new partners through end-to-end integration and certification of TuneIn into their ecosystems
• Play the role of triage engineer who proactively identifies and drives large, complex technical issues and incidents to resolution, troubleshooting using your knowledge of TuneIn systems, APIs, and clients
• Create and maintain partner-facing onboarding documentation, toolkits, and best practices that improve time to market, partner success, and operational robustness
• Methodical ownership of internal documentation and processes for partner operations
• Maintain clear and consistent org-wide communications to drive broad visibility into the health and status of our distribution partnerships
• Partner with the Business Development, Product Management, Content, and Marketing teams on prioritization and strategic alignment of new partnerships, ensuring we have the right fit for both companies in each integration
• Partner with Product Management and Engineering to guide product roadmaps, advocating for partner, developer, business, and listener needs and highlighting issues, trends, and opportunities for enhancements
• Understand the evolving market of automotive media and services to identify benchmarks, unmet integration needs, and potential partners
• Look around corners to reduce risk and spot openings for platform innovation and distribution process improvements

Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field
• Minimum of 8 years of experience in a technical role, with at least 5 years of experience in solutions architecture within media technology and automotive companies, with a demonstrated track record of accountability for technical project or program delivery
• Proven track record of designing, implementing, and launching integrations between diverse systems, particularly between Android apps and automotive platforms
• Familiarity with APIs, SDKs, and other integration tools commonly used in both mobile and automotive development
• Proven track record of building successful technical partner relationships that support high-impact product integrations in a fast-paced, dynamic software company
• Experience troubleshooting complex integration problems across multiple systems
• Experience with agile methodologies

Skills & Technical Abilities

• Proficiency in conducting comprehensive investigations of technical issues, including the ability to reproduce reported issues and perform root cause analysis
• Experience with tools such as Charles Proxy for capturing and analyzing network traffic logs, and adept at extracting relevant information to diagnose issues effectively
• Competence in simulating API calls using tools like Postman to replicate reported issues and validate potential solutions
• Strong troubleshooting skills, with a demonstrated ability to identify, isolate, and resolve complex technical issues across various systems and platforms
• Strong knowledge of Android software development and experience with designing scalable, robust, and secure architectures for complex systems
• Ability to translate business and product needs into technical specifications and flow diagrams that can be immediately executed by engineering teams
• Ability to manage multiple priorities and perform in a fluid, fast-paced work environment, with a demonstrated history of driving projects forward and identifying areas for improvements, both internally and externally
• Proficiency in SQL and strong analytical and problem-solving skills, with the ability to quickly diagnose and address technical issues and navigate ambiguity
• Excellent written and verbal communication with a knack for clear, concise, and accurate articulation of partner and customer problems
• Strong project management skills, including the ability to collaborate cross-functionally and manage project timelines and resources effectively
• Ability to support partner's product, technical, and business needs while maintaining deep empathy for our customers' experience

Preferred Qualifications

• Proficiency in automotive entertainment systems and technologies
• A deep understanding of audio streaming technologies and protocols
• Awareness of relevant regulations and standards in the automotive industry

Our Benefits & Compensation

• 100% coverage of premium health plans for employees and eligible dependents, including dental and vision plans
• Paid parental leave
• Flexible PTO policy
• Wellness stipend
• Technology stipend
• Individual training and educational spending
• Pet insurance
• WFH one-time bonus

TuneIn is committed to fair and equitable compensation practices. To determine your compensation, we take a market-based approach, meaning pay may vary depending on your location, and we also carefully consider several factors, such as job-related knowledge, skills, and professional experience.

The expected starting salary for this position ranges from USD 135,000 in our lowest geographic market up to USD 180,000 in our highest geographic market and may be modified in the future.

The compensation package also includes a wide range of medical plans, a flexible PTO policy, parental leave, various stipends, and other benefits listed above, as well as an attractive equity package.

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About TuneIn

TuneIn, the world's leading live audio service, brings together live radio, sports, news, music, podcasts and audiobooks from around the globe.

With more than 75 million monthly active users, TuneIn is one of the most widely used audio platforms in the world. TuneIn broadcasts over 100,000 owned & operated and partner radio stations.

With premier distribution across 200 platforms and connected devices including Tesla and Alexa, TuneIn empowers listeners to hear what they love wherever they are, including exclusive commercial-free stations from the minds of folks like Garth Brooks.

TuneIn Premium subscribers get additional exclusive access to commercial-free news from top networks like CNN, Fox News Radio, MSNBC, and Bloomberg, as well as live, can't-miss F1, MLB, NHL and college sports.

For more information, please visit us at Tunein.com or follow us on Facebook, Instagram, or Twitter.

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Our Commitment to Diversity and Inclusion TuneIn is reinventing radio for a truly connected world by celebrating the human voice.

We're an audio leader with a workforce as inclusive as our global audience. By offering unparalleled diversity of perspectives we connect people to the conversations that are most meaningful to them.

We're committed to growing and empowering a more inclusive community within TuneIn. That's why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives.

We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel.

For US-based candidates only We encourage you to please complete our self-identification questionnaire. This information is kept completely anonymous and not shared with any member of our interview team.

Self-identification is an important tool that provides an avenue for us to anonymously share our diversity data so that we can implement strategies to continuously improve in building a culture that supports all employees, and measure our progress.