As the Director of Roomsyoull play a pivotal role in defining the guest experience atFairmont Royal York.
In this role youwont just manage roomsyoull define what makes our hotel stand out.Your ability to inspire your team and innovate in service deliverywill be the cornerstone of our success.
Together well setnew standards for luxury andservice.
Responsibilities :
- Serveon the Executive Committee to drive the hotels strategicplan.
- Manage all of our rooms teams : Front Office Housekeeping Fairmont Gold Guest Services GuestExperience overseeing more than 300colleagues.
- Prepare annual budgetsand monthly forecasts ensuring financialaccuracy.
- Ensure compliance with allof Accor and Fairmonts Roomstandards.
- Lead the hotel team toachieve outstanding servicescores.
- Support the colleague journeyand oversee successionplanning.
- Ensure the right processesare in place to respond to guest comments and resolve anycomplaints promptly.
- Fosterstrong communication and cooperation for enhanced guest andcolleaguesatisfaction
Qualifications :
- Background inboth housekeeping and front officeoperations.
- Involvement with a Luxuryproduct
- Experience in aunionized environment
- Universitydegree preferred Hospitality Management aplus.
- Proven ability to managemultiple projects effectively underpressure.
- Demonstrates success inexecuting intricate procedures plans and aligning a team towards agoal.
- Exhibits excellentcommunication skills.
- Organized andattention to detail.
- TalentDevelopment : mentoring and promoting team members to higherresponsibilities.
RemoteWork : EmploymentType :
EmploymentType : Fulltime
Fulltime
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